Zulily

Yes, you can return. Wait, no you cant.

Bought a necklace which broke after 2 wears. I sent in pics and requested ability for exchange or return and was pleasantly surprised to get a very quick reply saying that my item was still eligible for return and to use a return link. The link did not work. I sent 4 different emails over a week, with zero reply. I finally received and email back from Rahul G stating "...the system is preventing the return because the order is now outside of our eligible return window... I am so sorry for the disappointment this causes, especially after you were led to believe it could be facilitated through the site." I responded a fifth time saying that they should honor their initial email allowing the return... and of course no response from Rahul G. NOT shocked to see Zulily with a 2 star rating. In my opinion, 2 stars is generous. Super short sighted to refuse a $47 dollar return at the expense of losing the customer for life, while also validating your pathetic Trust Pilot score.

I found a good deal on some boots and…

I found a good deal on some boots and then also found a discount code for 15% off. Entered it in and it was accepted, decreased the sale price by 15%. As soon as I hit the confirm payment option, it added it back on and processed the payment. I let the customer service team know and they said there was nothing they could do. This seems super deceptive. Never again. Edit: they said it was an automated response email. Provided the refund. Still a little odd, but appreciated the follow up with an explanation.

I received an order with a missing part

I received an order with a missing part. The customer service was outstanding and exceeded my expectations.

My order was delivered to a wrong…

My order was delivered to a wrong address even in a different state. I never got my order. I received a refund.

Titanium cutting board

I ordered a titanium cutting board from Zulily through Brad's Deals and had it a week later. It was a good price, I recently found I needed a new small cutting board and I had just read about titanium ones, so everything came together perfectly. Zulily kept me informed of them receiving the order, filling it, shipping and delivery. It was an excellent experience.

Shipping took way too long

Don’t expect on-time delivery

When I ordered on July 9, shipping information said 3-7 days. It is now August 1 and I don’t even have an estimated date of arrival. My purchase was for a bridal shower and I am without a gift to take to the event.

COMMUNICATION

I purchased a pair of sandals

I purchased a pair of sandals, the box arrived empty with an entire side of shoebox missing. They use UPS select. My local usps carrier admitted the box arrived empty. UPS was nasty on the phone and said contact Zulily I have been thru 3 separate numbers for customer service and they tried to sell me life alert or something similar whether I said I was over or under 50. I can't believe how low they have fallen. Please don't fall for their fake prices, they are a scam that you have absolutely no recourse.

If I could have given them zero stars I…

May 2 2026, If I could have given them zero stars I would have Zuilly is good for one thing, you can look and if you see something you like, go to Amazon and order it. At least you’ll get it and it can be delivered the very next day. Refunds are easy and there’s no hassle. Things might be a little bit more expensive on Amazon, at least you receive it. I’d rather spend $10 more and get what I want. The first three orders placed with Zuilly arrived in a timely matter, about a week or two later.My next two orders I was not quite so lucky. They showed confirmed, never sent. I sent them three detailed text with screenshots of my orders that I have not received. They could’ve just gone and looked, but it was like I was talking to thin air. I was told they were also so sorry for my inconvenience. I was reassured they were just having a few problems with suppliers. My order was not forgotten they would be on the way. That was the first email a month goes by. I emailed them again got the same sweet reply.It’s like they were copying off a script. Never did get the items, I calling them as my last effort. It was a wast of time. I wanted to see just how long I’d be placed on hold. 75 minute later customer service never picked up. Don’t waste your time ladies. I filed a grievance with my credit card.

Never shopping on this site again

Never shopping on this site again. Ordered two tops …came from China. Looked nothing like the picture, size was fora child. Took over a month, no tracking, asked for a refund …got it, and am glad because when the tops turned up in my mailbox…they were not even worth the price.

Beautiful 😍

There was a problem due to the couriers…

There was a problem due to the couriers mistake. After a few emails back and forth, this mistake was corrected. I have to give props to Rahul G who handled things professionally and with warmth. A wonderful customer service experience. Mistakes happen but not every one is handled in this way. I will remain a customer!

Bait and Switch

I ordered the Smeg Cream Two slice toaster. I got a Smeg box with Smeg documentation but inside was a Silver Revolution Bagel toaster and it appeared to be used. I submitted a refund quest and instead of letting me generate a packing slip, they put it under review. Then i spend some time on hold with their customer support but no one picked up. I still have no resolution. I will not order from Zulily again.

This has been THE WORST experience

This has been THE WORST experience! I’ve gotten rooked for sure! I ordered a pair of discounted Birkenstock sandals, which I have done thru Zulily in the past. However, I was sent the wrong pair. I contacted them via email and received a quick response. In fact, it was a very pleasant reply with an apology and a free return label, via FedEx, stating as soon as my return shipment was scanned they would send out the correct pair. I sent them back July 1 and it’s now July 17 with NO RESPONSE WHATSOEVER, no email shipping confirmation…NOTHING! And, FedEx sent me confirmation it was received two days later by Zulily. I’ve been trying all week to contact them, via email, online chat, and by phone…NO RESPONSE! And, I sat on hold on their customer service phone line for over 34 minutes with no response (I took a screenshot). I don’t even care about the shoes anymore, I’d just like a simple refund! I fear they are going out of business AGAIN! DO NOT BUY FROM THIS COMPANY!!! Very disappointed as they were so reliable in the past. Badly done Zulily! UPDATE: Not an hour after this post, Zulily refunded my purchase, along with an apology. Though I appreciate the follow up, it’s a shame I had to formally complain thru this outlet to get anywhere. I’m sadly disappointed because the site used to be so reliable. Zulily, PLEASE work on your customer service and you will be back in my good graces!

Absolutely love my shoes

Absolutely love my shoes! The shipping estimation needs to be more transparent, but customer service was quick and extremely helpful. I will shop again for sure!

Shady Shades

I ordered a pair of Ray-Ban Predator 2 sunglasses from Zulily and suspect that they are not authentic Ray-Bans. The frames look legitimate but the lenses don't have their signature Ray-Ban decal in the right lens. Also, the lenses are not very clear. No matter how much I clean them, they seem kind of foggy. I've had Ray-Bans in the past and they are crystal clear. When I asked for a refund, it was denied even though it didn't follow any of their non-refundable criteria. Buyer beware - you get what you pay for.

After ordering a pair of shoes

After ordering a pair of shoes, I realized that Zuilly had an old address for the delivery. I tried to contact them immediately, but the phone number they suggested using just rang off the hook. I was able to email Zuilly and received a response. Long story short, Zuilly was able to remedy the issue and I appreciate their support.

The absolute WORST

The absolute WORST! They don't help you; they don't answer the phone. They sent me the wrong item and then hassled me for 3 days to reopen a huge package after they told me to package it. I sent over 22 emails and made 4 phone calls and they never picked up! They are ridiculous..........STAY FAR AWAY. They used to be a good company, but NOT ANY MORE!

And you thought Temu was a scam!!!!!

I had a horrible experience on May 29th. The shipping status was stuck on "in transit" for nearly three weeks. Customer support eventually sent me a tracking number, but it showed my package went on a scenic tour all around the US, everywhere except the actual destination! A couple of days later, the tracking link stopped working entirely and just threw errors.The phone number they provide is a joke, as nobody ever picks up. To their credit, email support was at least prompt, but they claimed the tracking was working again. When I opened it, it showed a completely different route from the first one; a massive red flag. Finally, after more than 40 days of this saga, they confidently claimed the item had been "delivered." Talk about a plot twist! It was a blatant lie, considering I have both USPS Informed Delivery and a smart monitor to watch for packages. Once I called them out on their creative fiction, they changed their tune and told me I had to fill out an affidavit and provide them with a state-issued ID for a refund. I was definitely not risking identity theft over a $25 item! I called my credit card company instead, and they issued a refund within a minute without hesitating. Never again with Zulily. Save your time, your money, and your sanity.