Zulily (zulily.com) has a 2.4 out of 5 rating on OK.one, based on 85 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
What people say
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Sean O'Brien · 1 review · Experienced 2026-07-04 ·
★★★★★
I ordered an item a week ago......
I ordered an item a week ago that I need in the next two weeks. They received my order and it still says shipping is 'pending' with no way to cancel the order. I have attempted to call every number I could find for them and it does not connect. I see the company is responding here, so maybe this will help. WHERE IS MY ORDER?
****UPDATE***
I was finally able to get a hold of someone at this company via text and they cancelled my order. They proceeded to ask me to take down this review and I refused. I would still warn anyone to not use this company. Horrible customer service experience.
Reply from Zulily2026-07-08
Hi Sean,
We're truly sorry to hear about your experience and understand how frustrating it is when you're unable to get an update on an order, especially when you need it within a specific timeframe.
We'd like to look into this for you as quickly as possible. Since we're unable to locate your order based on your review, please reply with your order number or contact us directly through our customer support channel so we can investigate the shipping status and provide you with an update.
We sincerely apologize for the difficulty you experienced trying to reach us and appreciate you bringing this to our attention. We'll do our best to resolve this as quickly as possible.
Thank you for your patience, and we look forward to assisting you.
Best Regards,
Team zulily
I saw the Zulily response asking me to contact them. I had already contacted Zulily before I wrote this review, they should have made it right back then. They have not made it right after all this time. The ball has been in your court sense my first attempt to contact you as outlined below in my original review.
July 26 Update: I finally just received my 2nd shipment. The items are certainly not as pictured and are in my opinion made more like a Halloween costume found in a drug store in terms of quality and fabrication. The colors of the fabrics are not at all the same. Shade of color and hue matter! The fit of the clothes are not as pictured. So all in all- I paid $139 for a costume quality shirt, over shirt and pants. Plus 2 shipping payments! I am in fact deleting my Zulily app and account.
Your delay in shipment preparation for carrier pickup is too long.
Shipping time is too long.
Your system accepted my new PO Box address, and then it was not delivered. Your system should notify me and provide an option to change the delivery option. But instead, it forces me to make a 2nd purchase (if I want my purchase) and then I have to pay for shipping a 2nd time. You should at the very least REFUND my 2nd shipping fee and expedite shipping as a curtesy.
Amazon, for example, alerts if me if a PO Box is not acceptable and Halara's system will not even accept a PO Box address, so when making a purchase I can enter an acceptable address. Please update your purchasing system.
Your chat option is useless; there is no way I could contact a human being, after trying several times. the chat is like an auto FAQ. Auto FAQs are not sufficient for all issues.
Your phone number: I waited on the phone with no answer from a human. 2 calls, almost 2 hours waiting - no answer, no help, no human.
Your email: I emailed and the response was too slow and provided no offer of a solution.
I wanted what I ordered, so I reordered, but at the very least they should expedite my shipping and refund the 2nd shipping fee.
I am thinking this will be my last time spending my hard-earned money and time here, unless best practices for customer service are upgraded to an acceptable level.
Reply from Zulily2026-07-06
Hi,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter shipping delays, address issues, and difficulty reaching our support team.
We appreciate your comments regarding P.O. Box validation, shipping timelines, and our support channels. Feedback like yours is valuable and helps us identify areas where we can improve the customer experience.
We'd like the opportunity to review your order and address your concerns. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order so we can investigate your case and work toward an appropriate resolution.
We sincerely appreciate your feedback and hope to have the opportunity to restore your confidence in Zulily.
Best Regards,
Team zulily
I had ordered something from Zulily and once I received it, it was not as as pictured. Vineet from Zulily helped me a lot with the return and refund of the items. He would promptly answer all my emails which reassured me that I was being taken care of. I used to be a regular customer of Zulily before. But the customer service that I got now has made me a fan once again.
Reply from Zulily2026-07-06
Hi Hemangini,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that Vineet was able to assist you with your return and refund and that his prompt communication helped make the process smooth and reassuring. We'll be sure to share your kind words with him they'll mean a great deal.
It's especially rewarding to know that we've earned back your confidence as a customer. We truly appreciate your support and look forward to providing you with the same level of service on your future orders.
Thank you again for choosing Zulily!
Best Regards,
Team Zulily😊
Do not buy from this company they are fraudulent. The item I bought was nothing like the picture and I want my money back
Reply from Zulily2026-07-03
Hi Barnett,
We're sorry to hear that your purchase did not meet your expectations. This is certainly not the experience we want our customers to have.
We'd like the opportunity to review your order and work toward a resolution. Please contact our Customer Support team by emailing [email protected] or calling +1 (844) 866-5659. You can also reply to the email associated with your order, and we'll be happy to assist you.
We appreciate your feedback and hope to have the chance to make things right.
Best Regards,
Team Zulily
This is the sorriest dress I have ever purchased.
After discussing my problems with this purchase, Vaneet was most helpful in making this right and refunding my money.
Reply from Zulily2026-07-03
Hi Bonnie,
We're sorry to hear that the dress you received did not meet your expectations. We understand how disappointing it is when a product doesn't match the quality you anticipated.
We'd like the opportunity to review your order and see how we can help. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order, and we'll be happy to assist you.
Thank you for sharing your feedback with us.
Best Regards,
Team Zulily
Hi, I was not satisfied with the quality of the dresses.
Reply from Zulily2026-07-03
Hi Priscy,
Thank you for sharing your feedback. We're sorry to hear that the dresses did not meet your expectations in terms of quality.
We value your feedback and would like the opportunity to review your order and assist you. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order so we can look into this further.
We appreciate you giving us the opportunity to help.
Best Regards,
Team Zulily
C
Carol Kanter · 2 reviews · Experienced 2026-06-25 ·
★★★★★
This Website is a total scam
This Website is a total scam. There is no way to return faulty merchandise, and they most certainly don't ever refund you money. The cheesy photos they post look NOTHING like the junk they send you.
Reply from Zulily2026-07-03
Hi Carol,
We're very sorry to hear about your experience and understand your frustration.
Customer satisfaction is important to us, and we'd like the opportunity to investigate your concerns regarding the product and the return process. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659 with your order details so we can review your case and assist you accordingly.
We appreciate your feedback and hope to have the opportunity to address your concerns.
Best Regards,
Team Zulily
The order was extremely slow in getting to me and I was sorely disappointed in the quality of the dress I ordered and will not be ordering again.
Reply from Zulily2026-07-03
Hi Elaine,
Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive and that the quality of the dress did not meet your expectations.
We understand how disappointing this must have been. We'd appreciate the opportunity to review your order and see how we can help. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or simply reply to the email associated with your order.
Thank you for bringing this to our attention. We look forward to assisting you.
Best Regards,
Team Zulily
This order took almost a month to arrive and was a total disappointment. The blouse was barely a copy of the picture on the website. The fabric was a disappointment and is see through. After receiving this item I deleted the app.
Reply from Zulily2026-07-03
Hi Deborah,
Thank you for taking the time to share your experience. We're sorry to hear that your order took longer than expected to arrive and that the blouse did not meet your expectations.
We understand your disappointment and would appreciate the opportunity to review your order and address your concerns. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659 with your order details, and we'll be happy to assist you.
Thank you for your feedback. It helps us continue improving our products and services.
Best Regards,
Team Zulily
Zulily has changed though out the yrs but it’s hit and miss for me, if I see something I like I order it! Great products and good prices!!
p
pam f · 1 review · Experienced 2026-06-11 ·
★★★★★
Order was delivered to the wrong…
Order was delivered to the wrong address in a different state. Not sure how the wrong address ended up on my package as my order had the correct address but the carrier had my package labeled incorrectly. Phone call was useless but my e-mail was answered within hours by Vineet from customer support. He was very responsive and after a few back and forths my issue was resolved to my complete satisfaction.
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Adam Ferguson · 1 review · Experienced 2026-06-23 ·
★★★★★
Great customer service
I had a slight issue with a product I had ordered (the wrong style had arrived), but Vineet was prompt and courteous in correcting the order. I was surprised at how quickly I heard back from him and his team. Thank you!
I had an item that was to be returned but was sent out anyway after I was told that it would Cancel that order. I had a chance to speak to Rahul & he took care of everything for me in Grand Fashion. He was quick, polite & friendly
If I could give them zero stars I would. I placed an order 2 weeks ago. Was supposed to ship in 3-7 business days. Still.no word. And the customer service is non existent.
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Gail B · 3 reviews · Experienced 2026-04-15 ·
★★★★★
Orders stopped arriving
I was happy Zuilly came back, at first my orders arrived promptly. By April my orders started to arrive slower than not at all. Contacted Zuilly 4 times with e mails. Their reply back was written almost the same. I sent screen shots of the last 2 orders their reply always the same thing…not sure if a person actually replying or working from a script, orders never arrive website says they are being prepared for shipping. Sure they are ! I’m not holding my breath. I will be contacting my credit card with a dispute.
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Stephanie C. · 4 reviews · Experienced 2026-06-22 ·
★★★★★
A return dispute was just handled beautifully by Zulily
I have made consistent Zulily purchases often receiving fine quality clothes. In recent months I have been very frustrated that photographs have been required for returns when never in my life has anyone ever asked this of me. Mohammed, Manager of Customer Care just handled a return issue for me. He could not have made it more easy or been more courteous or polite. I will therefore probably give the company another chance.
Great prices, great service and a great variety of products.
R
Robyn · 4 reviews · Experienced 2026-05-21 ·
★★★★★
Poor service/never received merchandise
I ordered a pair of shoes & even though the money came out of my account that day, my order never was shipped. When I contacted customer service they kept telling me that the order was being processed. I ended up canceling the order waiting over 30 days.
J
Joseph Gilson · 1 review · Experienced 2026-06-18 ·
★★★★★
Good deal w/ slightly delayed shipping.
I didn't know that shipping may take longer with Zulily than other places...this was the first time I used them. However, when the item came, it was exactly what I ordered and worth the wait. Samir U. was very helpful when I contacted them.
I accidentally ordered an incorrect size in sandals. Once I recognized the mistake, I emailed Customer Service and they stopped the order from being shipped and sent a very nice email letting me know it had been taken care of. I then sent an email back thanking them for the timely response and action. The Customer Support Manager was exceptionally polite and great to work with!
I have purchased many items from Zulilly through the years and I have always been happy with customer support.
