Everyone was very helpful and a…
Everyone was very helpful and a pleasure to deal with, thank you so much!
About Zulily
Data updated- Website
- zulily.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 85 reviews
- Replies to negative
- 47% (26/55)
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Is Zulily legit?
Zulily (zulily.com) has a 2.4 out of 5 rating on OK.one, based on 85 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
What people say
Placed order 1 week ago
Placed order 1 week ago. Website advised " order being prepared" all week. Tried to reach their customer service and all day received a recording saying the office was closed and leave a message. I did and then I received a refund but for less than what they deducted from my account 1 week ago. STAY AWAY!
This company Zulily owes me $133,487.05…
This company Zulily owes me $133,487.05 AUD yet won't pay, they sent a remittance to me and next day said something went wrong, then all the excuses started coming and then pay $10,000 and they'd send cash which I didn't want why should I pay $10,000 to get my money into my nominated bank account just like they guaranteed me, now they don't answer my emails or messages to customer service lady and its been 7 weeks and still waiting, don't buy anything from this company their only concern is about themselves and they'll rip you off I'm really disgusted with this company Zulily and customer service lady and how they have handled this
I had bought things from them before…
I had bought things from them before and everything was fine, but this time I ordered a sports jumpsuit that not only arrived in the wrong size, but the material was of terrible—truly terrible—quality; it wasn't even a decent imitation. And not only that: when I told them I didn't want it because it wasn't what I had ordered, they made me pay—listen closely—pay for the return shipping. I will never buy anything from them again in my life.
I wish I read Trust Pilot before I used…Zulily
I wish I read Trust Pilot before I used Zulily. I ordered a dress three weeks ago, it just arrived today. It is the most horrible material and the fact that it doesn't fit makes no difference. No one would wear this horrible dress for any reason. The material is cheap and ugly, nothing like the picture or written description. I tried to return it, but the auto bot, just keeps asking if I want a different size and will not go any further. Do No Shop Zulily.
I should have read reviews before…
I should have read reviews before ordering anything from Zulily. I would not wear the blouse I received to take the trash out. It was totally misrepresented in description and picture. Cheaply made. And because of the reviews I have read regarding customer service I am not going to even bother to try and return it. Save myself the stress. I will “donate” it and be done with it and Zulily. They are nothing like the original Zulily. Shame on you.
Waiting patiently for the outcome
Although I have ordered over many years, I have never had to return anything. The one item I had requested was an issue from the git-go. I was never told it was weeks before it would ship. In the mist of this, I had my mail forwarded. I contacted Zulily to address this, they wouldn't/couldn't help me. Eventually the package did show up after many unanswered calls to Zulily. When the item arrived yesterday, it was nothing like advertised (which is unusual for them) and worse, it was WAY, WAY too huge. I ordered a small, which was the smallest size. Normally their sizes are on point, but this item was not. After numerous emails and phone messages left, I was finally called back today. The customer service rep, Rahul G, could not have been nicer or more helpful. He restored my faith in Zulily. I just hope that his promise to fix the issue is really taken care of. Until then, my rating of one star, stands.
Reply from Zulily2026-06-11
Hi, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced with the shipping delay, the difficulty updating your address, the challenges reaching our customer service team, and the item not meeting your expectations upon arrival. We understand how disappointing this must have been, especially as a longtime customer who has generally had positive experiences with zulily. While we regret the issues you encountered, we are grateful for your kind words about Rahul. We will be sure to share your recognition with him, as providing helpful and compassionate support is exactly the level of service we strive to deliver. We appreciate your patience as the resolution process moves forward and understand why you have chosen to keep your current rating until the matter is fully resolved. Please know that we are committed to honoring the assistance that was promised and working toward a satisfactory outcome. If you need any additional assistance, please contact us at [email protected] or +1-844-866-5659, and our team will be happy to help. Best Regards, Team zulily
Zero stars is what I really need
Zero stars is what I really need. Problems with shipping? They don't care! Customer service is non-existent. Will NEVER order from them again! I have to resort to charging back on the credit card.
Reply from Zulily2026-06-11
Hi Karen, We are sincerely sorry to hear about your experience and understand the frustration that led to your review. Shipping issues and difficulties reaching customer service can be extremely disappointing, and we regret that we did not provide the level of support you expected and deserved. This is not the experience we strive to deliver to our customers. We would appreciate the opportunity to review your concerns and see if there is anything we can do to help resolve the situation. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Thank you for taking the time to share your feedback. It helps us identify areas where we need to improve. Best Regards, Team zulily
I think it’s a scam and is just a…
I think it’s a scam and is just a matter of time to steal customers funds and close doors.I placed my order in May 16-th and hasn’t been able to reach them at all. I called many times no one answers ,left VM never got a call back. On Reddit people state that is a drop shipping company but WHY I was not notified that I will have to wait a month for my order to be fulfilled? When I cancelled my order they charge me $7 return shipping for an item that hasn’t shipped based on their web site status .
Reply from Zulily2026-06-08
Hi Jordan, We are sorry to hear about your experience and understand your frustration regarding the delay with your order and the difficulty you encountered when trying to reach our team. We take feedback like yours seriously, and we regret that we have not met your expectations. We understand how concerning it can be when an order is delayed and communication is lacking. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution. Thank you for bringing this matter to our attention. Best Regards, Team Zulily
Just don’t!
Just don’t!! Listen to all the stories and spare yourself the pain and waiting for items that may never arrive. UPDATE: the company responds to try to protect their reputation, but I ordered a few things two weeks ago and they still haven’t shipped. When I asked my order be cancelled they said it wasn’t possible but I could return the items. THEY HAVEN'T SHIPPED!! I don’t have items purchased on time to gift. And I’m convinced they will never ship and I’ll need to turn to Visa to get my money back. Ironically, one of the small items was sold by a third party in China. It doesn’t even show up on my Zulily order history but that’s the one item that appears set to arrive - from 12,000 miles away! - any day now. If it’s not as advertised I expect to hear that it’s too bad for me and I can ship it back to China for a return. Talk is cheap, so again - JUST DON’T!!!
Reply from Zulily2026-06-08
Hi Ellyn, We are sorry to hear that your experience led you to feel this way. We understand how frustrating and disappointing it can be when an order does not arrive as expected or when the overall shopping experience falls short of expectations. This is not the experience we strive to provide for our customers. We would appreciate the opportunity to learn more about what happened and see how we can help. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Thank you for taking the time to share your feedback. Your comments help us identify areas where we can improve our service and customer experience. Best Regards, Team Zulily
Placed an order on May 30th
Placed an order on May 30th, 2026, as of June 4th, I have yet to receive any tracking information about my purchase. Called customer service, and waited 11 minutes for a representative. A representative never picked up, so I left a message. I should've read the reviews before making a purchase, guess if I submitted for a refund it probably take 2 weeks.... Lesson learned. Zulily is trash. Common sense if a company wants to remain in business make improvements ASAP! Show a customer that you value them. Zulily needs a better system. 1. You need live chat ( for customers to communicate with representatives) Not everyone likes talking on the phone. 2. Give tracking information. 3. For those that call, waiting 11 minutes is to long. 4. There should be a drop down window or menu for quicker service. Highly disappointed on Zulily. Seriously doubt I will order with them again.
Reply from Zulily2026-06-05
Hi Tre, We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how concerning it is to place an order and not receive tracking information within the timeframe you expected, especially after attempting to contact our customer service team without receiving immediate assistance. We also appreciate you taking the time to share your detailed feedback regarding tracking visibility, wait times, communication options, and overall customer experience. Feedback like yours helps us identify areas where we need to improve, and we will ensure your comments are shared with the appropriate teams. Please know that we value every customer and regret that we did not meet your expectations on this occasion. We would welcome the opportunity to review your order and provide assistance. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Best Regards, Team zulily.
Excellent customer support
The zulily customer support team were excellent from start to finish. They responded promptly, courteously and professionally. They kept me informed every step of the way. They stood behind the product they sold and accepted a return in a timely and professional manner. Thank you!
Reply from Zulily2026-06-05
Hi Kathy, Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our customer support team. Providing prompt, courteous, and professional service is very important to us, and we're pleased that our team kept you informed throughout the process and was able to assist with your return smoothly. Your kind words and recognition mean a great deal to us. Thank you for placing your trust in zulily and for taking the time to share your experience. We look forward to serving you again in the future! Best Regards, Team zulily :)
Very satisfied with the customer support team
I placed an order of a product that just after doing that I realized it was not what I wanted. I communicated with the customer support team, they responded immediately and I was able to get the help and support needed. The order was canceled and I was reimbursed in an expedite manner. Thank you for your excellent service.
Reply from Zulily2026-06-05
Hi Olga, Thank you for taking the time to share your experience with us! We are delighted to hear that our customer support team was able to assist you promptly and provide the help you needed. We understand that sometimes plans change, and we're glad we could process your cancellation and reimbursement quickly and smoothly. Your kind words about our team's responsiveness and service are truly appreciated and will be shared with them. Feedback like yours motivates us to continue delivering the best possible experience for our customers. Thank you for choosing zulily, and we look forward to serving you again in the future! Best Regards, Team zulily :)
Choose Zumba Zulily
Now ,I dance to Zumba so I choose zulily .
Reply from Zulily2026-06-05
Hi Cherry, Thank you for your review! We're glad to hear that zulily is part of your Zumba journey and that you've chosen to shop with us. We appreciate your support and hope you're enjoying your purchases. If there's anything we can do to make your experience even better, we'd love to hear your feedback. Thank you for being a valued customer, and we look forward to serving you again soon! Best Regards, Team zulily
Paid for item and not received
I ordered an item on May 20. I have called all week with no response. No one will return my call or answer the phone. They can return my money or send the item right away. My next step will be to call BBB. Very upset customer.
Reply from Zulily2026-06-05
Hi Shirley, We sincerely apologize for the frustration and disappointment you've experienced with your order and our customer service response times. We understand how concerning it is to have paid for an item and not receive updates regarding its status. We also regret that you were unable to reach our team when seeking assistance. This is not the level of service we strive to provide. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution as quickly as possible. Best Regards, Team zulily
Not What I Expected
I was completely caught off guard with how different the items looked based on the pictures. My issue was I did not pay close attention to what fabric was being used. (Polyester was used not the Denim I assumed). One jumpsuit comes above my ankles, the other is the right length. They look cheaply made. Not what I expected of Zulily based on past purchases.
Reply from Zulily2026-06-05
Hi Wanda, Thank you for sharing your feedback. We are sorry to hear that the items you received did not meet your expectations. We understand how disappointing it can be when products differ from what you anticipated, particularly regarding fabric, fit, and overall quality. Your comments are valuable to us, and we will share them with our merchandising team as we continue working to improve product descriptions and customer expectations. Please contact us at [email protected] or +1-844-866-5659, and our team will be happy to review your order and discuss available options. Best Regards, Team zulily
I have yet to receive my package
I have yet to receive my package. It was expected on the 15th of May and it is now June and the tracking indicates it “was” expected on a May 15th! Update: Zulily reached out to me regarding my order and gave me the option of canceling the order or waiting it out. I decided to cancel and saw my refund with the hour. I appreciate Zulily following up with me…..
Reply from Zulily2026-06-05
Hi Yolanda, We sincerely apologize for the delay in receiving your order and understand how frustrating it is to see outdated tracking information with no clear updates on your shipment. This is not the experience we want our customers to have, and we regret the inconvenience and uncertainty this has caused. We would like the opportunity to review your order and provide you with the most up-to-date information available. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Best Regards, Team zulily
Expensive shoddy goods that are not tracked and take forever to deliver
This site is a total blot on the name of fondly remembered Zulily up to 2022. I cannot describe how very bad they are. If you complain, they send canned verbiage that is no help and has no information. I made an order on 5/9, it was not packaged until 5/20 and had no published tracking information after 5/10. It is now 5/23 and no goods delivered. When I complained they said that they had no tracking information. If I thought it would make any difference I would have asked for a refund of my $99 order but I will just get blah-blah from them DO NOT buy anything from Zulily. You will deeply regret it, as I have. Additional comments in reply to Zulily: We were all really excited at the resurrection of Zulily. Alas! Your online shopping site is abominable.You jumble up all kinds of stuff that don’t belong in the category. There are no size charts, your package tracking system provides such non-information it’s laughable. And your prices!!! Higher than Amazon. Zulily was famous for real bargains and its customer services was laudable for an online operation. As soon as I get what I ordered, I am unsubscribing. I finally received the dress I ordered 4 weeks ago. It is made of really cheap material and way too small even though I ordered a medium (I am a US size 8) - but Zulily does not have size guides. I want a refund. This company is atrocious.
Reply from Zulily2026-05-25
Hi Lisa, We sincerely apologize for the frustration and disappointment you experienced with your recent order. This is not the experience we want for our customers, and we understand how concerning it is when tracking updates are delayed and an order takes longer than expected to arrive. We also regret that our previous responses did not provide the clarity and assistance you needed. Your feedback regarding communication and shipping transparency is extremely valuable, and we are actively working to improve both. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order details directly and work toward a resolution for you. Best Regards, Team zulily
I commend zulily on its fast shipping
I commend zulily on its fast shipping. However, I received the wrong jersey I ordered. This inconvenience messed up my birthday plans. I’m highly disappointed. I think zulily has very nice products and I will consider shopping there again. But I will like to receive the exact product I ordered! Thanks.
Reply from Zulily2026-05-25
Hi Durwin, Thank you for your feedback and for recognizing our fast shipping. We truly appreciate your support and are glad to hear you liked our products overall. That said, we sincerely apologize for the inconvenience caused by receiving the wrong jersey, especially since it impacted your birthday plans. We completely understand your disappointment, and this is not the experience we want for our customers. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to make this right for you. Thank you again for giving us another chance, and we hope to provide you with a much better experience on your next order. Best Regards, Team zulily
Customer service
I had an issue with a pair of shoes that I had purchased, it took some time going through the return process but ultimately Zulily made things right and gave me store credit. Thankful for their customer service 😊
Reply from Zulily2026-05-25
Hi Jamie, Thank you so much for sharing your experience with us! We truly appreciate your patience throughout the return process and are glad to hear our customer service team was able to make things right for you. Your feedback means a lot to us, and we’re happy we could assist with resolving the issue. We hope you enjoy using your store credit and continue finding great items on zulily 😊 Best Regards, Team zulily 😊