Zulily (zulily.com) has a 2.4 out of 5 rating on OK.one, based on 85 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
Customer service is absolutely terrible. They refused my return request, claiming it was a "final product"—something I couldn't see anywhere during the purchase. I don't know if it was worth it. I will be filing complaints with the necessary authorities. All you had to do was provide a return label.
I ordered uggs that ran HUGE. When I tried to start a return, it says the return portal was closed. This is for everyone- not just me. In order to even start a refund you have to email customer service who then takes a week to even respond! Then they refused to let me return an item because it was final sale. Usually I understand that but these boots I bought were a size 6 and fit like a size 7! To me, that’s considered defective and I should be able to at least get “store” credit towards something else. Even with the thickest socks you can think of, I’m swimming in the boots. That’s out of my control and they should’ve made an exception. They don’t though. So when you finally get a response after a week or two and respond to them, it takes another few day to get their response and they were just unhelpful and the quality of their stuff is questionable. I’m not even sure they’re real Uggs because usually with the Ugg brand from the Ugg site, I’ve never had a sizing issue/discrepancy like this before. Buyer BEWARE!! I’ll never order from this site again.
I ordered 2 different items from Zulliy in late JUly and early august of 2025. After a month of telling me there were logitics issues but they were still going to deliver they finally cancelled. Ordering from Zuliy is a wish. You see a great price. Order and you may or may not receive it.
Ordered Ray-Ban sunglasses on Nov 16,2025. No update for weeks. Emailed Zulily on Dec 3, their reply was order was being delayed and if no update contact them again to escalate order. No response from customer support when emailed again to escalate. Emailed again to refund and no response. No good way to contact business using both email or chat line. Should have read their reviews before ordering from them.
I spent the extra money on return protection. It's been 2 weeks since I sent my return and I'm still waiting on my refund. I have emailed the company multiple times and they say I haven't even initiated a return yet. I've replied every time with proof of my return but then I get no response at that point.
85 reviews matching