Zulily (zulily.com) has a 2.4 out of 5 rating on OK.one, based on 85 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
What people say
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Michael Kerkis · 1 review · Experienced 2026-05-21 ·
★★★★★
Overall, Good Experience and Helpful Customer Service
I’m giving 4 stars instead of 5 only because USPS misplaced my package for over a week. Once it was found, shipping was fast and smooth.
Customer Service rep Samir U was excellent. He had quick responses, clear communication, and real empathy. He explained the 14‑day wait for a reorder, and right before that window ended, USPS delivered the package. Because of Samir’s professionalism, I felt confident placing another order.
I’ve ordered from Zulily (and previously Proozy) before, and while shipping can be slow, they always come through. This delay was on USPS, not Zulily. I’ll continue ordering. Thanks, Samir!
Reply from Zulily2026-05-22
Hi Michael,
Thank you so much for sharing your experience and for your continued support of Zulily. We truly appreciate your patience while USPS worked to locate and deliver your package.
We’re especially happy to hear that Samir was able to provide the support, communication, and care you deserved throughout the process. We’ll be sure to share your kind words with him and the team.
Your understanding means a lot to us, and we’re grateful for the trust you continue to place in Zulily. We look forward to serving you again soon!
Best Regards,
Team zulily 😊
A
Alexandra Roth · 5 reviews · Experienced 2026-05-06 ·
★★★★★
Never buy ANYTHING from Zulily that is…
Never buy ANYTHING from Zulily that is not a brand you know and trust. Their products that come from China or unknown suppliers are never as described or pictured. For example, I gave Zulily another chance and ordered a pair of joggers described as "soft, stretchy cotton." They arrived with a label sewn right in the back saying "100% polyester." All the trouble of returning them because Zulily lied.
Reply from Zulily2026-05-22
Hi Alexandra,
We’re very sorry to hear that the item you received did not match the product description provided on our site. We understand how disappointing and frustrating this experience must have been, especially after giving us another chance.
Providing accurate product information is extremely important to us, and we sincerely apologize for any confusion regarding the material details of the joggers you received. Your feedback has been shared with the appropriate team for review.
Please contact us at [email protected] or +1-844-866-5659 so we can further review your order and assist with any unresolved concerns regarding the return process. We truly appreciate you bringing this to our attention.
Best Regards,
Team zulily
Hi Tameka,
Thank you so much for your kind words we’re thrilled to hear everything was great!!
It truly means a lot to us. We can’t wait to have you back for more amazing finds soon!
Best regards,
Zulily Team😊
Zero communication on an order placed in October 2025, sent confirmation of shipment right after order was placed and then….nothing. No order arrived and no response to numerous emails. I used to order from Zulily all the time but not again.
slow slow slow fulfillment and no customer service
so they grab you with ok prices and emails everyday. I ordered and everything fell in a deep hole. They email with an update with 5 steps and it looks like a week for each step. No customer service chat, No customer service phone number. Took me forever to find a email, but they do not answer that. So the little bit you save is not worth the hassle. If you ever get your product. I knew something was up with they had an up fee to cover returning??? So they can send you absolute crap and you have to pay to have it fixed. I would say this deal is a total scam
Reply from Zulily2026-04-23
Hi Arizona,
We sincerely apologize for the delays and the difficulty you faced in reaching our support team. We understand how frustrating this must be.
Please contact us at [email protected]
or +1-844-866-5659, and we’ll review your case and work towards a resolution.
Best Regards,
Team zulily
B
Blake · 1 review · Experienced 2026-03-17 ·
★★★★★
Took money, no product
Awful. I ordered a pair of sandals because they were much cheaper than retail price. But TWO MONTHS passed and they still didn’t ship. I emailed them and they said they would refund me. This company is a SCAM. They’re banking on their customers forgetting about the order. Be careful.
K
Kathie Patrick · 1 review · Experienced 2026-02-27 ·
★★★★★
I ordered Birkenstocks at a good price…
I ordered Birkenstocks at a good price 2 weeks ago. They have not been shipped & are sitting in nowhereville. I finally disputed charge with my bank & they took care of getting order refunded. I won’t be ordering anything from Zulily again
Hi Sharon,
Thank you for sharing we’re so glad you had a good experience with Zulily!
We look forward to bringing you even more great finds soon.
Warm Regards,
Zulily Team 😊
I would give a zero star if possible. It's a scam company. I asked for a return, it gave me an exchange. I tried to contact their customer service, not available, always hanging up automatically. I will pass on this company, unbelieveable.
s
scl · 2 reviews · Experienced 2025-12-29 ·
★★★★★
I received a broken necklace and…
I received a broken necklace and returned it per instructions. I was initially informed that the return did not meet criteria. It was broken - really???
Only after threatening them did they reverse the decision.
I’m still waiting and there is no way to communicate via phone.
Never ever again.
There are too many other companies with good customer service.
Contacting the BBB now.
D
Dennis S · 2 reviews · Experienced 2026-02-05 ·
★★★★★
Outstanding Experience With Zulily
Not sure what's going on with all the negative feedback. I will prefice this by saying there was no communication for a few days. My order arrived early, so early that it beat their robo emails to confirm delivery. Got what I ordered at a fantastic discounted price. Will be ordering again.
K
Kathy · 1 review · Experienced 2026-01-01 ·
★★★★★
I placed an order on 1/1/26
I placed an order on 1/1/26. Received an email the next day with a tracking number. As of today, 2/9/26, the shipper is still waiting on the package and Zulily customer service has stopped responding to my emails. I tried calling their customer service number and an automated question asks if I my age is over or under 50. It will not let me bypass the question and disconnected. Do not buy from this company.
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Rebecca Dean · 1 review · Experienced 2026-02-02 ·
★★★★★
Never order from these crooks
I placed my order, it said 3-5 business days which would have been great if it had been true!! Unfortunately, these people are full of shit… lies!! I asked for my order to be cancelled and refunded MULTIPLE TIMES because it was still sitting as “processing” “unfulfilled”. After i asked probably 10 times to cancel and refund I was then told it had been filled … this happened out of pure spite. I demanded the package arrive Feb 6th by 3p, IT’S A SPECIAL BDAY GIFT FOR A LITTLE GIRL! This company is heartless and didn’t care. The package has been sitting in California for 5 days, it hasn’t moved. NEVER AGAIN will I order from this shitty company. Customer service is crap too… they will not respond to explain why this wasn’t expedited and won’t explain why it’s sitting in California. I’m pissed! I don’t even want to give 1 star but had too. DO NOT ORDER FROM THESE CROOKS.
I am not happy with my purchase and I want to return it. I purchased a ring and it is too rough on the inside. It even scratched my finger trying it on. How do I return it?
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Lisa · 2 reviews · Experienced 2025-09-21 ·
★★★★★
Do not order from this company
I ordered an item in September and it do not arrive. I reached out to the company and a bot said that it was not shipped and would send my concerns for a refund to a human. After 2 tries after reaching out to them again I still got no response. Went to shop pay the platform zulily uses and reported to them twice. The only thing they do is send it to the merchant (zulily). To date shop pay asks for me to report to my bank for a dispute. It is now the end of January.
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Brian Zagorites · 2 reviews · Experienced 2026-01-26 ·
★★★★★
No way to reach Zulily
No way to reach Zulily, they say you can talk via chat there is no chat. They dont give me any info on my order that was supposed to arrive in 3- 5 days but hasn't. No email confirmation no tracking info.
