10Web

So i was subscribed to the 1 year…

So i was subscribed to the 1 year plan on this platform and bought a domain from there , when i wanted to add dns records to the domain it had bugs in their system , so i contacted support they told me that this would take 3 business days i said okay but please im planning to launch my saas next week , a week past and i didn't get any updates to whats going on , i sent an email got no reply from them for several days , then i re contacted them through their support chat on the dashboard , they told me i have to resubscribe to their plan so they can fix the domain details for me ( the domain yearly payment is still active ) , what a joke and a scam , my Business got Delayed 2 weeks to launch because of them !!! , DO NOT USE THEM AS YOUR DOMAIN PROVIDER

Dealing with 10Web tech support

Dealing with 10Web support provision was great. The ai helpdesk that initiated the chat was surprisingly effective in comprehending my line of questioning, at least compared to what other companies provide however when we hit a brickwall on a particular matter, it did not hesitate to pass me through to a human customer care representative that came on without delay. Marta (the human) was incredibly patient, knowlegeable and in turn highly informative. She solved every single query I had been wanting to address. It's really refreshing to experience a service provider this responsive. I have no complaints what-so-ever.

They block bots

They block bots, by default. They have horrid customer service and take weeks to address things after claiming it will be 24 hours. We are in the age of zero click, building on 10web is a bad move.

une chance d'avoir un support disponible

Think carefully before purchasing.

Think carefully before purchasing. I signed up for 10Web primarily to migrate my website. Over several months, I repeatedly requested assistance, but my issue was never resolved. Instead of receiving effective support, I was often directed to documentation and automated responses. In the end, I had to move my website to another hosting provider and rebuild it elsewhere. Although assistance was eventually offered, it came only after I had already left the platform. When I later requested a refund based on the prolonged failure to resolve the migration, my request was denied based on policy, without consideration of the circumstances. While I understand that every company has policies, customer experience should matter just as much. The platform may work well for some users, but if you encounter an issue that requires real support, my experience was frustrating and disappointing. I paid for a service that never delivered the value I reasonably expected, and the support experience ultimately drove me away from the platform. I hope 10Web takes customer feedback seriously and improves the way complex support cases are handled.

They are doing a great job

They are doing a great job, everyday improving the services and quality of their support. It's more than 4 years, I'm working with them and even there was a time I felt frustration but they were patient and they tried to come up with the best solution. Thank you guys!

aida is the best she is fast polite she…

aida is the best she is fast polite she is everything

Rafael never ceases to amaze

Rafael never ceases to amaze . . . because he cares about the customer and he knows his stuff. He helped me tremendously just now!

10Web has made the process of building…

10Web has made the process of building a wordpress website with AI more easily doable and have great prompt customer support to help you through any glitches. Plus their prices are more than reasonable.

As a hosting company

As a hosting company, we signed up for a one month trial knowing that there is a 7 day trial, paid $20, checked it out and decided not to continue. We sent two emails to 10web.io for a refund and there was no reply.

GREAT SOLUTION

GREAT SOLUTION. FAST AND GREAT SUPPORT

Fatima of 10 WEB is so helpful

Fatima of 10 WEB is so helpful! She responds immediately with zero downtime for the anser (if she can help it)! Love the tool and the staff at 10 Web....amazing business as i can't afford a $5000 WP web but now I can when i put up $30/mth :)

hi i paid for the hole year the website…

hi i paid for the hole year the website still not active the team is not reachble at all they not responding just waste of money also how do we no all the reviews are genuine beacause non of them matching what they describing

Excellent support service

Excellent support service, Fatima is super helpful

free trial felt like harassment

I made the mistake of a free trial. I worked out fast that it didn't work for me - forced me to host my clients with them, no thanks, bye. Simple right? Part ways... no, not if 10web has anything to say about it! SMS, WhatsApp, Email. STOP, Opt out, unsubscribe. Nice reply saying stop, just leave me alone. This contact just kept coming even whatsapp messages in the middle of the night. I ended up having to block them like you would to a crazy-ex.

Support is great!

Fatima in support is great, I got immediate help with my problem. The only thing for me that I did not know before I paid and migrated over is that if you migrate a website, you can't use the AI builder, you would need to regenerate your entire site and start again to use the AI functionalities. But the speed of their hosting is impressive and made it worth the change.

Outstanding technical support and…

Outstanding technical support and excellent experience!

The sales pitch promises solutions that…

The sales pitch promises solutions that supposedly work with the paid version. After upgrading, it quickly became clear that the system isn't ready to work. Support constantly has to fix bugs just to be able to continue working. Then they deliberately delay things so you have to renew. I canceled my plan, and support offered me seven free days because of the long delay. I agreed, but then I had to pay for another month immediately. In hindsight, they said the seven days are added on at the end. My advice to everyone: Stay away!

Good support

Very good customer support service

I had a few problems because is not always easy to build a web site, sometimes the IA is not doing what you ask or something is wrong when you publish definitly your web, but I contact the support department and they were available so quick and they solve my problem, so quite happy.