10Web

My subscription with 10Web was…

My subscription with 10Web was automatically renewed without any clear warning or reminder. As soon as I noticed the charge, I contacted their support team and requested a refund, since I did not intend to continue the service. Unfortunately, my refund request was denied without a reasonable explanation or any effort to resolve the issue. This kind of rigid policy and lack of customer support is very disappointing. I would not recommend 10Web based on this experience. Be very careful with their automatic renewal and refund policies before subscribing.

Best website booster I'm using from…

Best website booster I'm using from last 2 years. I'm satisfied and very helpful support team

Best customer service ever

Best customer service ever. I use the service as a tech-savvy person but with no programming, etc. experience. so far every problem was taken super serious, fixed quickly, always polite & helpful customer team. Worth every cent!

Great Support Team

Ruzanna was very attentive to my request. Even though I could not find a solution to my problem, Ruzanna was helpful and courteous! Thank you so much!

Cannot get a call back regarding a…

Cannot get a call back regarding a charge for an account not associated with in a year. No customer service or human to talk to. Sent several emails to support team via email with no response.

Great platform

I'm very impressed with the fast and professional support I received. Maria handled everything smoothly and efficiently. Highly recommended!

Yearly re-subscription woes

Like a couple of other people on here I fell victim to the yearly re-subsciption drama. I chose to start using 10web to use ai to update a few wordpress websites. It worked great and after a few months, I signed up for the yearly subscription. I ended up going down a different route after another few months. I was pretty sure that I had toggled off the yearly resubscribe button, so it came as a big surprise when $300 had been taken from my account. I had a quick look on here to see if other people had suffered the same issue. Alarm bells definitely were ringing when I saw some of the negative reviews on here. I drafted a quick email asking them to refund the subscription , not really expecting the best outcome. I clearly stated that I had dis-abled the auto renew button 6 months ago. I further stated that I did not receive any renewal reminder notice, any advance billing notification, or any invoice or receipt notificaion. To my great surprise. Marta from 10web care replied 8 days later saying that they had decided to refund my subscription. Hats off to 10web ! Hopefully they will start to send out advance email warnings of re subcriptons etc. I have seen a lot of software companies over the years whose business model seemed to be more like grab someones credit card number and just keep charging those cards for as long as they could get away with. Its good to see that this is not the case here. I still get the emails from Arto updating the world on what is happening in the latest ai trends. It's one email that I haven't unsubscribed from. This may seem like an overly enthusiastic review but I got my $300 back without having to fight tooth and nail with the expectation that despite my best efforts I wouldn't get my money back. But I did , so 5 stars to Marta, 10web and Arto! I was pretty sure that I had clicked off the yearly re- subscrib

Difficulty inserting videos correctly in specific sections of the website, even when the video is properly uploaded in the WordPress media library. • AI editing instructions being partially executed o

Some of the main issues I have encountered include: • Difficulty inserting videos correctly in specific sections of the website, even when the video is properly uploaded in the WordPress media library. • AI editing instructions being partially executed or ignored by the system. • Image replacements in design sections not applying correctly unless extremely specific instructions are given. • Layout inconsistencies where placeholder elements remain visible after being replaced. • Long delays in domain verification and domain status updates despite correct DNS configuration. • Lack of response through the in-platform support interface when attempting to report these issues. I do not recommend buying this.

10Web.io has an amazing AI Website Builder and the best customer support!!

10Web’s platform and user experience are amazing for managing one site or multiple sites. I’ve been with them running multiple sites for over a year now and on top of their amazing user experience and tools, their customer service is honestly the best in class. I’ve had the most amazing customer support experiences with 10web.io … every time I needed help, I’ve received clear answers and outstanding help. I highly recommend checking them out!!

I mistakenly signed up for 10Web’s free…

I mistakenly signed up for 10Web’s free trial and within minutes I attempted to cancel the free trial. The cancellation process was unclear and misleading. I toggled off what appeared to be the trial option, reasonably believing this action canceled the subscription. There was no clear confirmation that the trial had actually been canceled. The interface did not make it obvious whether my cancellation was successful. I did not receive any reminder email notifying me that the trial was ending or that my card would be charged. Despite attempting to cancel immediately, I was billed $168 upfront for an annual plan. There is no reasonable justification for refusing a refund or at minimum a prorated adjustment when cancellation was attempted within minutes of signing up for a free trial and the service is billed in advance for an annual term. Charging $168 under these circumstances, after an immediate attempt to cancel, is unfair and unreasonable. This experience reflects unfair and predatory business practices. A free trial should not operate as a billing trap.

Not bad at all

Long, insightful responses to my questions

No Real Trial – Card Required Upfront Asking for payment details upfront…

Asking for payment details upfront without a real trial doesn’t build trust. In a market full of AI website builders, only the platforms that put user experience first will survive long term.

Customer Service is great

Attentive

Attentive. went above and beyond

Excellent customer support

Thanks for the prompt support

it is good for website building

Critical DNS issue unresolved for over a week … no technical response

am currently facing a blocking issue with the 10Web DNS interface: the platform does not allow the creation of a standard wildcard (”*”) DNS entry for my domain. This is a basic and commonly required configuration, and without it I am unable to complete a production setup. The case was escalated internally with a stated resolution time of 1-2 business days. It has now been over a week and several follow-ups later, and I still have not received: • A technical explanation of the limitation • Any workaround or manual solution • A clear status update from the technical team • A realistic timeline for resolution Instead, responses have been generic or unrelated to the actual issue (for example, links to SSL documentation that do not address the DNS problem). For a hosting provider, situations like this raise concerns about support responsiveness and technical ownership. When a configuration issue blocks deployment, timely and accurate communication is critical. I hope the issue can be reviewed and resolved soon.

interior design

helped me with recovery of my websites