10X Health System (10xhealthsystem.com) has a 4.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
10x staff reached out immediately with apology and corrected problem shortly after learning of our situation detailed below:
Auto Order was shipped a month later than should have been and we ran out. Had set up for our family of 3 to receive correct amounts Tried contacting to get shipped sooner but no response. Could only enter a note to the order but got no response to it. Product is great but customer support is non-existent. Not good when have one member of the family who has health challenges and any disruption to protocol has adverse effects.
Reply from 10X Health System2026-07-29
Hi there,
We are very sorry to hear about your experience and the delay with your auto order. We understand how important it is to stay consistent with your protocol, especially when multiple family members are relying on the products.
We do have a call center available Monday through Saturday, and we encourage you to contact us directly at (844) 977-2810 in the future whenever you need assistance so our team can help right away.
A manager has also reached out to you directly to assist and help get this taken care of. We appreciate your feedback and are committed to making this right.
-10X Health Support Team
Hi Timothy,
Thank you for your feedback. We are so glad to hear you are enjoying the vitamins and truly appreciate your support!
-10X Health Support Team
The 10x products are exellent quality and easy to order there customer service is excellent and easy to work with
Reply from 10X Health System2026-07-28
Hi Darrell,
Thank you for your kind feedback. We are so glad to hear that you have been pleased with the quality of our products and supplements, the ordering process, and the support provided by our customer service team!
We truly appreciate your trust and support.
-10X Health Support Team
I would not recommend 10X Methylation Genetic Testing based on my experience.
It's now been 8 weeks since I mailed my sample, and I still haven't received my results. During that time, I've called three times and sent four emails trying to get an update. Instead of getting clear answers, I've experienced poor communication and customer service that came across as rude and dismissive.
For a company providing genetic testing, I expected timely results and professional customer support. The lack of communication and long delays have been incredibly frustrating. If you're considering using this company, be aware that you may experience significant delays and difficulty getting help when you need it.
Reply from 10X Health System2026-08-03
Hi Ttaum,
We are very sorry for the delay and completely understand where you are coming from. This is not the experience we want for our customers, especially when you have made several attempts to receive an update.
A manager has reached out directly to review your case, provide clarity, and help make things right.
-10X Health Support Team
R
Randy · 6 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Been using the supplements and sleep…
Been using the supplements and sleep for years works better than anything i have tried
Reply from 10X Health System2026-07-28
Hi Randy,
Thank you for sharing your experience. We are so glad to hear that you have been using our supplements and sleep support for years and that they have worked better for you than anything else you have tried!
We truly appreciate your continued trust and support.
-10X Health Support Team
M
MARY MOORE · 2 reviews · Verified · Experienced 2026-01-01 ·
★★★★★
Best choice I ever made
Blood work has improved dramatically
Reply from 10X Health System2026-07-27
Hi Mary,
Thank you for sharing your experience. We are so glad to hear that your blood work has improved so significantly. We truly appreciate your trust in 10X Health and are grateful to be part of your health journey!
-10X Health Support Team
J
Joseph Dee · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Great products
Great products, supplements; vitamins and tests but the portal needs to be an app because the log-in is a 5 minute ordeal… still the services are great.
Reply from 10X Health System2026-07-27
Hi Joseph,
Thank you for sharing your feedback. We are glad to hear that you have been happy with our products, testing, and services!
We also appreciate your honest input about the portal login experience and understand how helpful a dedicated app could be.
We will be sure to share your feedback with our team as we continue working to improve the customer experience.
-10X Health Support Team
S
Steve · 2 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
Don’t think these really work
I don’t think I was accurately diagnosed from the methylation test two of my genes were in the yellow you prescribed the 10 X optimize if I take too many I get diarrhea. I’ll go down to two. I get back pain so I can only take one a day so I don’t really think this is working at all.
Reply from 10X Health System2026-07-24
Hi Steve,
Thank you for sharing your concerns. We are sorry to hear that you have not been feeling your best with the current recommendation.
A member of our team will be reaching out directly to review your experience, answer your questions, and help get you back on track toward feeling better.
-10X Health Support Team
This is a good company. I feel better than I ever can remember.
Reply from 10X Health System2026-07-24
Hi Ron,
Thank you so much for sharing your experience. We are thrilled to hear that you are feeling better than you can remember!
Your support means a great deal to us, and we are grateful to be part of your health journey.
-10X Health Support Team
S
Stuart · 6 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
I believe in the system and everything…
I believe in the system and everything seems to be going fine except for I can’t understand why I get a two month supply of everything except for the TMD. I get a one month supply. Otherwise, everything is great.
Reply from 10X Health System2026-07-24
Hi Stuart,
Thank you for sharing your feedback. We are glad to hear that everything has been going well overall and that you believe in the system!
We understand your concern regarding the difference in supply quantities, and a manager has reached out directly to review this with you and provide further assistance.
-10X Health Support Team
I struggled with gut issues. My whole life being told it’s gluten it’s this try a FOD map diet got the genetic test explained a lot started taking the supplements. It’s only been a week and a half but what a difference haven’t had a Tums or omeprazole since starting thank you now I get to get my two young boys to take the genetic test. They struggle with similar issues.
Reply from 10X Health System2026-07-24
Hi William,
Thank you so much for sharing your story. We are thrilled to hear that the genetic testing helped provide answers after years of digestive challenges and that you have already noticed such a meaningful improvement since starting your supplements.
We truly appreciate your trust and are grateful to support your family on this health journey. We are here for you every step of the way!
-10X Health Support Team
This telehealth company has been the worst I’ve ever experienced. I’ve been on it for two months now, and I haven’t seen any results at all. I’m currently taking the highest dose, but this hasn’t changed anything. This isn’t new for me. I’ve been on this medication for about a year now, and I’ve been getting perfect results from the other telehealth services. I’ve been complaining to the doctor and writing to customer care, but they keep giving me excuses and refusing to help me acting like this is my fault I eat high protein foods I drink plenty of water I exerciseI genuinely believe that this medication is watered down, and it’s a complete waste of money.
Reply from 10X Health System2026-07-24
Hi Bernice,
We are sorry to hear about your experience. However, we have been unable to locate any record of you in our system despite reaching out for additional information so we could assist. Based on the details provided, we believe this review may be intended for a different company and does not reflect an experience with 10X Health.
Please contact us directly at (844) 977-2810 so we can confirm your information and help clarify the situation.
-10X Health Support Team
Although pricey, I think Gary's podcast is the best selling point for his products. Made me convinced the price was worth it. Listening to him is what convinced me to buy. I never knew there was a difference between methylated vitamins and non methylated which made the difference for me to buy. The webesite is easy to use, straight forward to order and purchase new product. Delivery was quick.
Reply from 10X Health System2026-07-15
Hi Arin,
Thank you for sharing your experience. We are so glad to hear the information helped highlight the value of methylated vitamins for you and that the overall process felt straightforward from ordering through delivery!
We truly appreciate your support and you taking the time to share your feedback with us.
-10X Health Support Team
S
Sarah · 3 reviews · Verified · Experienced 2026-07-03 ·
★★★★★
Everyone should do this.
Loved this testing as it tells me what I am looking for on how my body processes or if it can process. The testing was easy, fast, and the results were explained an easy manner that dug into the results! I would recommend everyone do this.
Reply from 10X Health System2026-07-15
Hi Sarah,
Thank you so much for sharing your experience. We are thrilled to hear the testing gave you the kind of insight you were looking for and that the process felt easy, fast, and clearly explained!
It is wonderful to know the results helped provide a deeper understanding in a way that felt useful and accessible. We truly appreciate your recommendation, your support, and you taking the time to share your feedback with us.
-10X Health Support Team
Solid products, decent shipping, great communication
Reply from 10X Health System2026-07-15
Hi David,
Thank you for your feedback. We are so glad to hear the products, shipping, and communication have all made a positive impression!
We truly appreciate your support and you taking the time to share your experience with us.
-10X Health Support Team
Hi Brent,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
Our testing process is advertised as taking approximately 4 to 6 weeks, and a team member has reached out directly to assist you and provide additional information. Thank you again for bringing this to our attention.
-10X Health Support Team
B
Brian Arthur Finn · 1 review · Experienced 2026-07-08 ·
★★★★★
This is an over priced scam
This is an over priced scam. I paid $500 - got little useful information besides "eat vegetables and lean meats" duh! and it took 8 months for them to get the test done. I fell for a Joe Rogan instagram ad - never again.
Reply from 10X Health System2026-07-10
Hi Brian,
Thank you for sharing your feedback. Our report is designed to provide detailed information about the genetic variants identified, including whether one or both of your parents passed down the variant.
These genes can affect everyday areas of life such as sleep, energy, focus, brain function, and more. We will have a team member connect with you directly to go over the report in more detail and assist further.
-10X Health Support Team
Thought that the advanced 10X test would give me more info on genetics not just diet and what to avoid.
Test has programmed answers for the 5 genes that are reviewed. There are more genes to weigh into each person's health status. Still have a lot of questions. These tests may be good for a person with tough health issues but not necessarily for a very healthy person looking to fine-tune their existence. 10X wants to sell their supplements.
Reply from 10X Health System2026-07-10
Hi Linda,
Thank you for your feedback. We truly appreciate you taking the time to share your perspective and the questions you still have. We would love the opportunity to help get those answered, and we will have someone reach out directly to provide further support.
-10X Health Support Team
E
Eminem · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Love these guys
Love these guys! Been working with 10x for about 2 years now. Super responsive, I love my team and my doctor. Getting in the best health and shape of my life day by day. Highly recommend!
Reply from 10X Health System2026-07-10
Hi Eminem,
Thank you so much for your kind words. We are thrilled to hear you have had such a positive experience with 10X over the past two years and that the team and doctor have been such a strong part of your journey.
It is wonderful to know you are feeling healthier and stronger day by day. We truly appreciate your support, your recommendation, and you taking the time to share your experience with us!
-10X Health Support Team
S
Steve · 2 reviews · Verified · Experienced 2026-07-01 ·
★★★★★
I bought into the hype so hard that I…
I bought into the hype so hard that I went all out and had the genetic methylation test, as well as the advanced bloodwork test done. I was very impressed with the booklet that I received and the results. But yet after five months of buying their personally prescribed, vitamin and supplement sachets, I am not feeling or seeing the benefits. At almost $900 every three months I don’t see the value.
Reply from 10X Health System2026-07-01
Hi Steve,
Thank you for your honest feedback. Your health is important to us, and we truly appreciate you taking the time to share your experience. We are going to have your advisor reach out directly to see what we can do to help you feel better and provide additional support.
-10X Health Support Team
