180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.Why choose 180 Medical?Nationally trusted catheter & ostomy company with award-winning serviceFree samplesFree discreet shipping nationwideCompassionate peer support and a team of Patient AdvocatesSecure online portal and app for easy reordering, tracking shipments, and moreHelp navigating insuranceBuilt on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
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Is 180 Medical legit?
180 Medical (180medical.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional support provided by the support team, noting that representatives are always kind, polite, and extremely knowledgeable when answering questions. Furthermore, loyal consumers greatly appreciate the reliable delivery service, mentioning that monthly orders always arrive promptly on schedule alongside helpful shipment notifications.
Some reviewers were not happy with specific operational details, mentioning long telephone wait times, the frequent lack of included paper invoices, and unusual product packaging quantities. A few customers also noted occasional minor inconveniences regarding bulk product quantities or specific delivery driver placement issues.
Auto-generated from all reviews of this business. For reference only.
I had trouble when I received a box of catheters. One of my catheters was totally bent at a 90-degree angle, and I emailed them to let them know. They emailed me back right away and wanted to know what they could do to make it correct for me. I informed them that I didn't know what they could do. The gentleman asked me if they could send me some new catheters to make up for the problem that I had. I informed him that they could do that. He wanted to know how many I wanted, and I informed him that he could send me four catheters. He said he could do that and apologized for what had happened.
Reply from 180 Medical2026-07-07
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff not responding to 180 the needed insurance requirements. 180 provided me with a sample pack while the issue was resolved. Thank y'all very much.
Reply from 180 Medical2026-07-07
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
Your review made us smile—thank you for your kind words! We’re committed to providing the best service possible, and we’re here for you whenever you need us.
A bit easier to adjust each month's pending shipment, some things I got too much of, others I could have used a bit more but I could never figure out how to make those adjustments, so I just accepted what was delivered...sufficient supplies and always delivery on time...
Reply from 180 Medical2026-07-07
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
From top to bottom a wonderful company! Product, delivery, customer service. On a scale from 1 to 10 with 10 being excellent I would give 180Medical a 20!! Truly a life saving company. Very thankful!!
Reply from 180 Medical2026-07-07
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Consistent and accurate deliveries at a very good price coupled with smart staff support make dealing with 180 Medical a breeze.
Reply from 180 Medical2026-07-06
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
Dealing with 180medical has been great. They are very professional and attentive to my needs. I would recommend 180 medical.
Reply from 180 Medical2026-07-06
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
Keeping it simple & direct. It makes it easy for this old person like me who dislikes computers & iPhones
Reply from 180 Medical2026-07-06
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
excellent, professional, pleasant , communication . excellent products ... always on time .
Reply from 180 Medical2026-07-06
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
We can’t thank you enough for your thoughtful feedback! It’s great to hear we’ve made a positive impact, and we’re here anytime you need assistance. Your satisfaction is our priority!
Great product and customer service. Always deliver as stated.
Reply from 180 Medical2026-07-02
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
I have been using 180 Medical for 18 years now. I have NEVER spoke with anyone from this company that was anything but friendly and helpful !!! A BIG thank you to all their employees ! You ALL are AWESOME !!!
Reply from 180 Medical2026-07-02
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
