I dont give 5 stars
Reply from 180 Medical2026-07-15
Thank you for your time and rating!
About 180 Medical
Data updated- Website
- 180medical.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (2/2)
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About this business
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.Why choose 180 Medical?Nationally trusted catheter & ostomy company with award-winning serviceFree samplesFree discreet shipping nationwideCompassionate peer support and a team of Patient AdvocatesSecure online portal and app for easy reordering, tracking shipments, and moreHelp navigating insuranceBuilt on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Written by the business, not verified by us.Is 180 Medical legit?
180 Medical (180medical.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional support provided by the support team, noting that representatives are always kind, polite, and extremely knowledgeable when answering questions. Furthermore, loyal consumers greatly appreciate the reliable delivery service, mentioning that monthly orders always arrive promptly on schedule alongside helpful shipment notifications. Some reviewers were not happy with specific operational details, mentioning long telephone wait times, the frequent lack of included paper invoices, and unusual product packaging quantities. A few customers also noted occasional minor inconveniences regarding bulk product quantities or specific delivery driver placement issues.
Auto-generated from all reviews of this business. For reference only.What people say
Very easy to order monthly supplies
Very easy to order monthly supplies. 180 communicates by email and confirms and mails my supplies on time. They communicate well.
Reply from 180 Medical2026-07-15
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Responsive
Responsive, timely and accurate support
Reply from 180 Medical2026-07-15
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
From my three years of experience with…
From my three years of experience with 180 Medical, I can truly and honesty confess, that the service is second to none. I do appreciate their help, support and service. My blessings to all the employees. Nabeel Jurdi.
Reply from 180 Medical2026-07-15
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
It works great
Yes it works good and fast and made my supplies got filled
Reply from 180 Medical2026-07-15
It means a lot to us that you took the time to share your experience. We’re so happy you’re satisfied with our service, and we’re here for you anytime you need us!
Every thing is wonderful
Every thing is wonderful. Just giving you a challenge to get that 5th ☆. Love your company and all of the wonderful support team.
Reply from 180 Medical2026-07-15
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
180 Medical is always there and will…
180 Medical is always there and will change up how things are handled as my need arizes
Reply from 180 Medical2026-07-15
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Always on time and the order is accurate
Reply from 180 Medical2026-07-15
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
I had to wait for over 1/2 hour to…
I had to wait for over 1/2 hour to speak to a representative about something other than renewing my order. THERE IS NO EXCUSE FOR SUCH LOUSY CUSTOMER SERVICE!!! Hire another person to answer phone calls if you are truly that busy!!! There are other sources for catheters! Give them a try.
Reply from 180 Medical2026-07-15
We are so sorry for your experience. Please note that we are currently making improvements with in our company to help lessen the hold times. Thank you for your time and honest feedback!
180 Medical is Superior
180 Medical is superior to other companies I have dealt with in the past. They are responsive to phone calls. I would highly recommend doing business with them.
Reply from 180 Medical2026-07-15
Thank you for the fantastic review! It’s customers like you who make our job so fulfilling. Let us know if there’s anything we can assist with in the future.
They are always helpful when you need…
They are always helpful when you need assistance. Products are always on time. I'll always like how they think about you on special holidays and birthdays.
Reply from 180 Medical2026-07-15
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
This is an excellent company
This is an excellent company. There is always a helpful person to talk to if there is a small problem AND the problem is always fixed quickly and efficiently. Product arrive on time and orders are complete. Awesome job !
Reply from 180 Medical2026-07-15
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more, we can do for you, don’t hesitate to let us know. We’re always here to help!
I have always had positive experiences…
I have always had positive experiences with 180 Medical. The shipments are always on time. Customer service is great. I really love the birthday cards and Christmas cards.
Reply from 180 Medical2026-07-10
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
Great customer service
Reply from 180 Medical2026-07-10
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
I 80medical is always accommodating for…
I 80medical is always accommodating for my supplies. Always go above and beyond to help with any situation.
Reply from 180 Medical2026-07-10
Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
Great customer service and place to handle my medical needs
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters like clock work. I couldn't ask for a better place to meet my ostomy needs.
Reply from 180 Medical2026-07-10
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Deliveries always timely
Deliveries always timely. Professionalism each and every time.
Reply from 180 Medical2026-07-10
We’re so glad you had a great experience with us! Your feedback helps us continue improving, and we truly appreciate your support.
Good company to work with
representative of company always polite, helpful, and able to meet our needs and answer our questions. The urologist's nurse is appreciative of them too.
Reply from 180 Medical2026-07-10
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
They were as usual polite and helpful
Reply from 180 Medical2026-07-10
Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!
Great products
Great products, customer service and communication
Reply from 180 Medical2026-07-10
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!