180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.Why choose 180 Medical?Nationally trusted catheter & ostomy company with award-winning serviceFree samplesFree discreet shipping nationwideCompassionate peer support and a team of Patient AdvocatesSecure online portal and app for easy reordering, tracking shipments, and moreHelp navigating insuranceBuilt on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Written by the business, not verified by us.180 Medical (180medical.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional support provided by the support team, noting that representatives are always kind, polite, and extremely knowledgeable when answering questions. Furthermore, loyal consumers greatly appreciate the reliable delivery service, mentioning that monthly orders always arrive promptly on schedule alongside helpful shipment notifications. Some reviewers were not happy with specific operational details, mentioning long telephone wait times, the frequent lack of included paper invoices, and unusual product packaging quantities. A few customers also noted occasional minor inconveniences regarding bulk product quantities or specific delivery driver placement issues.
Auto-generated from all reviews of this business. For reference only.The lady that I talked to on the phone was easy to understand, polite, and cheerful.
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
It is easy. You give plenty of notice of when my order should arrive.
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
Great product. Great service.
Thank you for your kind words! We’re so happy to hear that you’re satisfied with our service. We’re always here if you need assistance in the future!
Normal dependable service and attention to special needs when they occur.
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
Very nice company the people are very nice and helpful. The shipping dept get your order out to your home in 2 days. You have an excellent group of people working together .
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
It is always been a pleasure dealing with 180 Medical and its associates as they always care about your need and what you have to say.
Thank you for the glowing review! It’s a pleasure to hear that you’re happy with our service. We’ll be here whenever you need help in the future!
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
I can rely on my monthly order of catheters and lubricating jelly to be processed timely and arrive by the stated delivery date.
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
I've been getting supplies from here for year's now. They have always been on time. Anytime I've called which was once nothing major but they were very helpful and very nice.
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
I had a great experience with Carrie my rep who made my ordering process so easy. She was super helpful and made the process so quick and easy. I will definitely recommend 180 Medical to any one that needs compression socks.
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
No complaints, no drama
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
Great account rep help me with my shipment changes.
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Great people. Great service
We appreciate your kind feedback! It’s wonderful to know you’re enjoying our service. Should you ever need anything, don’t hesitate to reach out!
I have been changing my bag almost every day because they have not been lasting more than two days. They gave me samples and that what I have been using.
Thanks so much for your review! We are glad to hear the samples are working for you.
Easy replying to email ordering.
We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
Great service
Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!
Very cheerful friendly staff,product is delivered on time in perfect condition
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
It was excellent, I need to update my payment information. It was handled fast and easy.
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
On time Auto reminder
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
Notifications are timely, on line order modifications are easy though the email link of an upcoming order does not contain it. Fixing that woulod be nice. You have to log in to get a modification of order option now. Payment on line is easy also.
Thank you for sharing your experience! We’re grateful for your kind review and are always here if you ever need anything else.
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