180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.Why choose 180 Medical?Nationally trusted catheter & ostomy company with award-winning serviceFree samplesFree discreet shipping nationwideCompassionate peer support and a team of Patient AdvocatesSecure online portal and app for easy reordering, tracking shipments, and moreHelp navigating insuranceBuilt on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Written by the business, not verified by us.180 Medical (180medical.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional support provided by the support team, noting that representatives are always kind, polite, and extremely knowledgeable when answering questions. Furthermore, loyal consumers greatly appreciate the reliable delivery service, mentioning that monthly orders always arrive promptly on schedule alongside helpful shipment notifications. Some reviewers were not happy with specific operational details, mentioning long telephone wait times, the frequent lack of included paper invoices, and unusual product packaging quantities. A few customers also noted occasional minor inconveniences regarding bulk product quantities or specific delivery driver placement issues.
Auto-generated from all reviews of this business. For reference only.Excellent service. Always receive mr catheters on time with no hassle. Automated system works great. No complaints, just compliments.
We’re thrilled to hear you’re happy with our service! Your feedback means a lot to us. Feel free to reach out anytime you need assistance, Pat!
Daniel, thank you for bringing this to our attention. Please be on the look out for one of our Account Managers to give you a call regarding your feedback.
They act kindly and concerned whenever I call and that means a lot My condition is difficult as many know I think my needs are taken seriously and that is important for my piece of mind
Trent, We’re thrilled to hear you’re happy with our service! Your feedback means a lot to us. Feel free to reach out anytime you need assistance!
Outstanding customer support, product is always on time!
Pedro, Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
Thank you for your service. Kathy Davis 7-15-2026
Kathleen, We can’t thank you enough for your kind words. We’re so happy that you had a great experience with us, and we’re here for you whenever you need us!
Catheters are a necessity and the customer support team is always kind and happy to assist in any special situation. Deliveries arrive as promised.
Theresa, We’re so thankful for your review! It’s wonderful to know you’re pleased with our service. Don’t hesitate to reach out with any questions or needs.
让我的服务变得很棒的是团队、他们的支持和知识以及我使用的导管的质量非常好！ 我的交货总是按预期及时。
Jack, Your review made us smile—thank you for your kind words! We’re committed to providing the best service possible, and we’re here for you whenever you need us.
大约8年前我找到了180医疗，他们总是及时服务我的订单，如果我还有其他需要，他们会与我讨论以满足我的需求。我接触过的所有员工都知识渊博且友善。
Greg, We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
当我遇到问题时，我所要做的就是打电话，代表总是随时准备提供帮助！工作人员总是确保我手头有充足的用品！我向所有需要医疗物资的人推荐180medical！
Ronald, Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
Consistent personal attention and pleasant interactions with staff.
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
Great company, great service for my supplies& always on time. Takes care of my prescription every year! I always refer them to others looking for a company they can trust!
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
Professional, courteous help. Answered questions I had and helped with any issue.
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Quality, C/S always professional and most important always on time!
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more, we can do for you, don’t hesitate to let us know. We’re always here to help!
TRUST ME....IF I HAD ANY PROBLEM...WAITING FOR A PAT ON YOUR INSECURE BACK SURVEY IS NOT FOR ME. I HAVE PHONE #S AND I'M NOT AFRAID TO USE THEM. SURVEYS ARE A WASTE OF MY TIME.
Thank you for your candid feedback. We understand that surveys are not your preferred way to communicate, and we’re sorry this request caused frustration. We have removed you from future survey invitations. Please continue to contact us directly by phone whenever you need assistance and our team will be happy to help.
As usual, 180 medical has been superb. Great product and great service. Also email notifications kept me in the loop. Thanks.
Thanks so much for sharing your thoughts! We truly appreciate your feedback and are happy to have you as a customer. If there’s anything we can do to assist further, don’t hesitate to reach out!
It means a lot to us that you took the time to share your experience. We’re so happy you’re satisfied with our service, and we’re here for you anytime you need us!
You’ve always been so helpful, your people are always very kind and understanding!
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
The company is easy to work with and has been very accommodating to my needs.
Hello there! We will be happy to look over your billing information and make any corrections needed. Please give us a call! Thank you!
The people at this company are great. They helped me with connecting them with my insurance company.
Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
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