8x8 (8x8.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 33% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
Do not join them- Chloe is particularly rude. Made it impossible for us to cancel our account with them (while still charging).
Dear Francesca, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to look into this further. Please contact us directly with your account details so we can address the cancellation issue and ensure it’s resolved promptly.
Absolutely terrible company. The phone lines don't work and either cut out or go to voicemail, my account manager hasn't responded to a single email or call since I have been with them. Last year, I went through a novation and all of the payment details, email addresses were changed. All emails bar the one that is needed to log onto their portal etc. Now that I am logging on it is sending a code to an email I no longer have access to. You would think this would be easily solved however in 8x8s case, the fact that you cannot get hold of anybody means its a dead end. I'll probably end up having to cancel the DD so that they chase me for payment in order to speak to somebody. Stay well clear. What a rubbish company to do business with
Hi Adam, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We’ve reached out to you offline to help resolve the login and account access issues as quickly as possible. Our goal is to ensure you’re fully supported and able to use your services without interruption.
It’s been impossible to cancel my phone line with 8x8. Their support is now completely automated by AI, and it’s nearly impossible to reach a real person. After days of trying, I finally managed to get through to a live agent who promised I’d receive a call back to finalize the cancellation — but that call never came. It honestly feels like they’re making it intentionally difficult to cancel, holding customers hostage for services we no longer want to be billed for. This is unacceptable business practice. I’ll be submitting formal complaints to the BBB and the State Attorney’s Office for these deceptive and obstructive cancellation tactics.
Dear Customer, I apologize for the difficulties you've faced in canceling your phone line and reaching a live agent. We take your concerns seriously and are addressing these issues to improve our cancellation process. We have reached out to you with how this issue will be addressed. Thank you for your feedback.
This provider has come a long way in the past few years. Their interfaces and apps used to be very hard to use, but it seems that they have been putting in the work to make things better.
Dear Sonia, Thank you for recognizing our progress! We’ve worked hard to improve usability and design, and we’re thrilled that these updates have made a positive impact on your experience.
It just works. My use is limited to 2 users who both share a single lines on two phones. This combined with excellent texting app and I couldn't be happier. It just works.
Dear Customer, Thank you for sharing your positive feedback! We’re delighted to hear that 8x8 works seamlessly for your needs.
Great company to work with. Have use this 8X8 for over 10 years
Hi Douglas, Thank you for your longstanding trust in 8x8! We're delighted to be a part of your journey, and we look forward to serving you for many more years.
Dear Gavin, Thank you for your feedback! We're pleased to hear that you find our systems reliable and our support helpful.
there are a few times when the call drops, or other times when you can hear the phone dialing on the other end... but for the most part - it works.
Hi Mary, Thank you for your feedback. We’re glad to hear that, for the most part, our service is meeting your needs. We apologize for the occasional dropped calls or dialing sounds and are continuously working to improve connection stability. Your input helps us enhance our service for a smoother experience.
Hi Jenny, Thank you for your feedback! We're glad to know you have a positive impression of our company. Your support is greatly appreciated, and we're committed to maintaining our standards of excellence.
8x8 has been a great tool for our organization.
Hi Sierra, Thank you for your positive feedback! We're thrilled to hear that 8x8 has been a valuable tool for your organization. Your satisfaction means a lot to us, and we look forward to continuing to support your needs.
When I need technical help, the help has been very pleasant, knowledgeable and concerned about my satisfaction. I can't ask for better from the tech support staff.
Hi Kevin, Thank you for sharing your experience! We're delighted to hear that our tech support team has been pleasant, knowledgeable, and attentive to your needs. Your positive feedback inspires us to keep delivering top-notch support and ensuring your satisfaction.
Excellent service and help when needed Just wish I could text
Hi Richard, Thank you for your feedback! We're glad you find our service excellent and helpful. We understand the value of texting capabilities and are continuously working to enhance our features. Your suggestions are important to us, and we'll keep striving to meet your communication needs.
8x8 has allowed our business to be carried out wherever we travel, Interstate or Internationally. I highly recommend it for small business.
Hi Karen, Thank you for your recommendation! We're thrilled that 8x8 enables your business to operate seamlessly both interstate and internationally. Your endorsement for small businesses is greatly appreciated.
Hi Thad, Thank you for your feedback! We're glad to hear that you find our service professional. Your satisfaction is important to us, and we strive to maintain high standards in all our interactions. If there's anything more we can do for you, feel free to let us know.
always very helpful.
Hi Kerry, Thank you for your kind words! We're delighted to know that you find 8x8 always very helpful
Hi Stuart, Thank you for your feedback! We're glad to hear that you find it easy to make phone calls with our service. Ensuring a user-friendly experience is important to us.
Hi Patrick, Thank you for highlighting reliability! We're pleased to know that our service supports your needs consistently. If there's anything else you'd like to share or inquire about, feel free to let us know. Your feedback is invaluable in helping us maintain and improve our service.
Phone system is very easy to use, very portable, and flexible.
Hi Dawn, Thank you for your feedback! We're delighted to hear that you find our phone system easy to use, portable, and flexible.
ease of receiving calls when out of office.
Hi Charles, Thank you for your feedback! We're glad to hear that 8x8 makes it easy to receive calls when you're out of the office. Ensuring seamless communication wherever you are is a key priority for us.
I am currently having difficulties with your Chrome extension for HubSpot integration. I have log in credentials for the 8x8 app and to the Admin Console, but they do not pass to the log in for HubSpot extension. I am confused.
Hi Shukhrat, we are sorry you are having difficulties. I have asked our Support Team to look into your issues, they will contact you shortly.
63 reviews matching