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Electronics & Technology

8x8

63 reviews

3.263 reviews
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About 8x8

Data updated
Website
8x8.com
Category
Electronics & Technology
Location
United States · San Jose
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
38% (9/24)
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Is 8x8 legit?

8x8 (8x8.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 33% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.

What people say

R
Robert Roseman · 3 reviews · Verified · Experienced 2025-10-15 ·

Reliable, Cost Effective and Always Improving

I have been using 8x8 since 2011 for my office phone line and VOIP fax capability The system also handles business related SMS text communications. I receive and make calls over my desk phone, my PC or my smart phone at no additional cost to me. The monthly cost to me over the 14 plus years has grown by no more than 20% in total over my initial cost. The administrative aspects are almost all easily handled by me in the 8x8 apps. The system has never been down and I haven't had the need to contact customer service for years!

Reply from 8x82025-10-24

Hi Robert, Thank you for sharing your long-term experience with 8x8! We're delighted to hear that our services have consistently met your needs with reliable connectivity and affordable pricing. It's great to know that the administrative tools have been user-friendly and effective. Your feedback is invaluable, and we’re committed to maintaining the high standards you appreciate.

K
Kevin Schuster · 2 reviews · Verified · Experienced 2025-10-14 ·

Easy to use

Easy to use , has a few things that could be improved. Is there a way to see who is logged into the system at any given time? Show last 4 of credit card purchase on receipts. Not able to search a reservation by associated Organization. Over all it is a good system.

Reply from 8x82025-10-24

Thank you for your feedback! We're glad to hear you find the system easy to use. Your suggestions for improvement are valuable to us.

M
Michael Rokey · 5 reviews · Experienced 2025-08-18 ·

Think twice

8x8 is great when you sign up for their service. I had no issues with the service until I tried to close the account due to closing my business and retiring. I've contacted them 3 times and was told the "cancelation" team would reach out to me. No contact.