8x8 (8x8.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 33% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
Support was excellent, and much appreciated the follow-up within 24 hours to make sure everything was working without any problems .
Dear Harold, Thank you for your feedback! We're pleased to hear that you had a positive experience with our support team and appreciated the follow-up to ensure everything was working smoothly. Your satisfaction is important to us, and we’re committed to maintaining high standards of support.
It's a great service that is useable on mobile and desktop devices, very handy to keep my work and personal life separate.
Hi Reid, Thank you for your feedback! We're glad to hear that 8x8 Work effectively helps you maintain a balance between your work and personal life across both mobile and desktop devices.
You can’t get a live person for any customer service. You have to submit a service request and hope to get a reply within a few days.
Hi Mark, Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in customer service responses. Your feedback is important to us, and we're working on improving support availability to ensure quicker assistance and resolution times.
The app made everything more simple! I really like how detailed everything is, it doesn’t confuse my coworkers and myself at all. The call signal is always smooth and clear as well.
Hi Gabby, Thank you for your positive feedback! We're delighted to hear that the app has simplified your experience and provides clear, reliable call signals. It's great to know that the detailed layout helps avoid confusion for you and your coworkers.
Airport was very good
Dear Customer, Thank you for your feedback! We're pleased to know that you had a positive experience with our support team.
Still waiting for issues to be addressed.
Dear Carmel, we are sorry your issue has not been resolved. I have contacted the department dealing with your request, they will be in contact shortly. We apologise for the inconvenience.
Dear Customer, Thank you for your feedback! We're delighted to hear that you find 8x8 both reliable and easy to use.
W have used 8x8 for a year and, in that time, have only had one glitch which was sorted super quickly and super efficiently. It gives us all the functionality of a switchboard and extensions with none of the hassle and at a fraction of the cost. I am sure that we could use even more of its features if we delved deeper into what it can do but, for our very basic level of expertise, it is terrific.
Dear Customer, Thank you for your wonderful feedback! We're thrilled to hear that 8x8 has been a hassle-free, cost-effective solution for your communication needs. It's great that the system has served you well. Should you decide to explore more of its features, we're here to assist and ensure you get the most out of it.
They were not able to help. Phone System has been down for 5+ months
Hi Kent, we are sorry yo hear you have had issues lasting such a long time. I have reached out to you so we can assist further.
I have been having problems with the phones on the floor (CSR's) going down. I have had my IT company (ICS) work with you folks, but you still have not provided a solution for us.
Hi Rich, I'm sorry you have been having issues that have not yet been resolved. I can see our Support Team are currently troubleshooting this issue with you. We are commited to resolving this for you.
Through no fault of 8x8 it took an inordinate amount of time to find a solution and many different communications, both by email and verbal. I know that a customer like me who has to deal with the ISP (in this case Astound) and with 8x8, so there's different approaches. Anyhow, Astound came yesterday and installed a new modem/router and now the system seems to be working fine. Also, my communication with your tech people yesterday quickly resolved my call forwarding rules. Again, not the fault of 8x8, but the timing of getting a solution is the reason for the 3 stars and not 5. Art Berard
Hi Art, Thank you for your understanding and patience. We're glad to hear the system is now working well after the modem/router update and that our tech team was able to resolve your call forwarding rules promptly. Thank you for your feedback.
Hi Gustav, we're pleased to hear you and a prompt response. We appreciate your feedback.
I do like 8x8 and well enough not only have it at my office but at my home as well. There are times when it's difficult to make outgoing calls and sometimes I have to re-dial. Sometimes the voice is choppy but 98% of the time it works great. The features are great and programmable from any computer and many features can be accessed from your cell phone
Dear Customer, Thank you for your feedback! We're thrilled to hear that you use 8x8 both at the office and home, and appreciate your satisfaction with its features and accessibility. We're sorry to hear about the occasional issues with outgoing calls and voice quality, and we're working to improve consistency. Your input helps us refine our service to ensure a smoother experience.
8x8 Inc is a cheater VOIP provider, first in agreement they write that 8x8 can increase price without Notice and then they tripple the prices without of consumer's knowledge. because they already have signed PAD and cusumer can not chargeback 8x8 Inc. Avoid 8x8 Inc. consumer cant win from cheater voip.
Dear Customer, we're sorry you feel you have had a bad experience with 8x8. We appreciate your feedback.
Hi Gail, Thank you for your feedback! We're thrilled to hear that you're satisfied with our service. Your support is greatly appreciated, and we're committed to maintaining this level of excellence.
You cannot block a caller from IVR/AA; you cannot text in-house users cell phones; long delay for recent calls to show up in Analytics; need more options in IVR/AA like After Hours and another lunch instead of only open, closed, lunch; Alternate menu has to be done manually; direct numbers should also work as fax numbers like Ring Central; Front Desk needs more options; User Call Log does not show calls in App from Ring Group when another user answers it, but does show them on a Desk Phone; Caller ID with Ring Group Name drops of when Parking and Transferring a call; cannot get Built-in Call Controls for headset to work anymore after updates to App...there is always an issue after an update, loss of features, etc.
Dear Evelyn, Thank you for sharing your detailed feedback. We understand the importance of these features to you and appreciate your patience. We will make our Product Team aware of features you have requested.
Good to meet 8x8 colleagues and discuss features we are not currently using within our licence, excited to hear about upcoming Beta programmes and roadmap. The demos were really insightful. Came away with lots to think about and progress in terms of system enhancements.
Dear Seema, Thank you for sharing your experience! It’s wonderful to hear that your meeting with 8x8 colleagues and exploring features was useful. We look forward to supporting your progress and helping you maximize your use of 8x8 products.
Your service works very well. It is very reliable. The voice mail system is easy to access when i am away from my office. I tell others about 8x8 and its reliability.
Hi William, Thank you for your positive feedback! We're delighted to hear that you're satisfied with the reliability and accessibility of our voicemail system, especially while away from the office. Your recommendations mean a lot to us.
Amazing product. Easy to use, works 100% of the time, all the features I could want.
Dear Sam, Thank you for your fantastic feedback! We're delighted to hear that you find the product amazing, easy to use, and fully reliable. We appreciate your support.
I've been using 8X8 for all my personal and business calling and texting since 2021, and they have always had reliable, fast, correct and smooth operating systems. Plus, their customer support is excellent.
Dear Customer, Thank you for your loyalty and for sharing your positive experience with 8x8! We're thrilled to hear that our systems have consistently met your personal and business needs with reliability and efficiency, and that our customer support has been excellent. Your satisfaction and trust mean a lot to us.
63 reviews matching