AdOutreach

Hi Greg, We’re sorry to hear that your experience didn’t meet your expectations - especially given how committed our team was to supporting you throughout your journey with us. Between June 27 and September 15, you had a total of 22 Zoom calls with our team - more than any other client during that time. That includes: -Weekly check-in calls with your dedicated Client Services Manager -1:1 coaching with our ads and tech specialists -Hands-on troubleshooting and custom setup support (e.g., Google Tag Manager, Zapier integrations, domain setup, Mailchimp sync, conversion tracking, and more) Even before you officially enrolled as a client, we provided you with a 1:1 Ad Strategy call with our Senior Ads Coach to help you reactivate an inactive Google Ads account (so you could continue advertising on Google despite the suspension on your primary Google Ads account). We also scheduled bonus calls outside normal business hours when needed, fast-tracked deliverables at your request, and created a standing weekly call to ensure you always had a clear path forward. When you flagged concerns about the initial video ad, we took that seriously. Our team incorporated your feedback and also hired (and paid) a third-party editor to create a custom version that matched your vision. Those revisions went above our standard scope, but we made them because we genuinely wanted you to be proud of the creative and move into launch with confidence. As for your ads and funnel launch: we worked with you closely through that process, including the setup of a brand-new offer and cold traffic funnel. After your MVP campaign launched, we continued supporting you through optimization - helping reduce your CPL, improve opt-in rates, and guide next steps like A/B testing headlines and refining the form fields on your page. When we identified conversion bottlenecks, we were transparent about it and helped you take clear action. Regarding the Fast Action Bonus strategy call with Aleric - this wasn’t something we were withholding. Our team was working to get your funnel and ads live first, so that call could deliver the most value. We regret that we didn’t reach that milestone before you requested to exit the program. Regarding CoPilot access (our white-labeled version of GoHighLevel): we provided access during your active engagement at the $1/month client rate, as clearly outlined on the CoPilot sign-up page. This tool is optional, and it’s not marketed as a permanent standalone offer. After launch, ongoing access is available at our alumni rate of $297/month - which is very clearly disclosed at the time of sign-up for CoPilot. Greg, we sincerely regret that things didn’t land the way we intended. We wish you the very best in the next chapter of your business. ~ The AdOutreach Team

Hi Isaac, We’re truly sorry for the experience you had. Your refund should have been processed promptly, but unfortunately, the request was not relayed to our Operations team. The salesperson you worked with is no longer with our team and did not inform us of this prior to his departure. Once we became aware, we processed your refund immediately, and the receipt has been emailed to you. We understand how frustrating this was and appreciate you bringing it to our attention. This is not reflective of how we operate, and we’ve implemented additional internal safeguards to ensure this doesn’t happen again. Best Regards, The AdOutreach Team

Hi Ken, We’re sorry to hear that the experience didn’t meet your expectations, and we appreciate the time you took to share your feedback. From our side, we’re proud of the level of service, strategy, and collaboration that our team brought throughout the partnership. We truly valued the trust you placed in us and worked hard to match that with care, speed, and execution. While there were a couple of small changes within our team, your lead Media Buyer remained your consistent strategic partner from start to finish. He carried the full context of the account and guided all testing and optimization efforts throughout the entire engagement. At no point did transitions impact continuity, strategy, or execution. As part of the 60-day extension we agreed to, we were still actively optimizing your campaign. In fact, we had already seen a 25% decrease in cost per lead, with additional creative and funnel tests underway. We were under the impression that there was still time remaining in that extension, and we believed there was strong potential to keep improving. We understand your decision to step away, and we continue to wish you all the best. If you ever want to revisit the conversation, we’re here to support you and your team. – The AdOutreach Team

We’re really sorry to hear this was your experience. At AdOutreach, we take pride in providing clear communication, thoughtful strategy, and genuine support to every client we work with. After reviewing your account, it appears you were enrolled in our done-with-you coaching and consulting program, not our done-for-you ads management service. As such, there was no obligation or expectation that our team would be logging into your YouTube Ads account on an ongoing basis unless we were on a scheduled strategy or support call with you or a member of your team. Our role in this program is to provide high-level strategic guidance, platform best practices, and expert recommendations so that you and your team can implement effectively. Throughout our time working together, we offered insights tailored to your offer and funnel, while also sharing proven strategies that tend to perform best on YouTube. We understand how frustrating it can be when momentum doesn’t build as quickly as hoped, especially when an offer is performing well organically. That said, since this was the first time the offer was being introduced to paid traffic, there can often be an adjustment period as the ad strategy is optimized and aligned with the expectations of cold audiences. We’re here to support you, and we’re open and available to reconnect and explore the best next steps to help you succeed moving forward. – The AdOutreach Team