The key caps and print were of really…
The key caps and print were of really high quality and the design was very minimalistic and meaningful, delivery was fast too.
About Aihey
Data updated- Website
- aiheystudio.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 63% (5/8)
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About this business
Founded in May 2023, AiheyStudio is a team of three passionate creators—designer Zero, artisan Cici, and Lin. We specialize in artisan keycaps, custom keycaps, and unique crafts, combining in-house designs with handpicked artisan pieces.Why Choose Us?✔ Quality First – Durable, high-quality craftsmanship.✔ Fair Pricing – Transparent pricing with minimal markup.✔ Customer Focused – Responsive support for a seamless experience.✔ Supporting Artisans – Helping creators reach more customers.✔ Creative Community – Fostering innovation through events and collaboration.AiheyStudio is more than a brand—we bring passion and craftsmanship to every piece. Join our journey!
Written by the business, not verified by us.Is Aihey legit?
Aihey (aiheystudio.com) has a 4.2 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 63% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Gave me wrong product I bought the…
Gave me wrong product I bought the shadow effect version but got standard
What was so special was the special and…
What was so special was the special and thoughtful emails sent. Direct and swift communication was very good. The product is also in good quality.
Currently 1 star
Currently 1 star – I will update this review once the issue has been fully resolved. Unfortunately, my order arrived with missing pieces and the wrong keycap profile. I ordered the MHWorlds keycap set for an ISO-EN layout, but two of the required keys were missing. I contacted customer support, and they are currently working on resolving the issue. Unfortunately, the incorrect keycap profile will not be replaced, but at least they are sending me the two missing keys. I’ll update my rating depending on how the issue is ultimately resolved.
The keyboard sent to me was a different…
The keyboard sent to me was a different color variation than the photograph. I haven’t received resolution yet for this issue and haven’t heard back from the email thread started.
No news of my order 4 months later...
I ordered a keycap set in may... and still haven't received it to this day. I contacted customer service and they said the delivery would be delayed a little due to factory issues. The website says the sets "in stock" should be received in a month or so, I am in august and still have no idea if I will receive this set one day. Of course, the set in question is still said "in stock" on the website. The customer service was kind, but didn't really give me any answer about when I will receive the set, or even if I eventually will one day... I am truly sad about it because I did my whole setup around those keycaps, and even received pre-orders of some stuff for it before even having this keycap order being sent. A friend of mine also ordered a set here, and while they have received their order on time, there was several missing keycaps (like 15 or something, which is a lot...) and now the customer service doesnt answer her even though she sent multiple emails.
Reply from Aihey2026-08-13
Hi, I’m really sorry that you’ve had to wait so long for your order. I completely understand your frustration, especially after waiting since May and planning your setup around these keycaps. Please contact me again at [email protected] with your order number and ask for Lin. I’ll personally check your order and work with you to find a solution. I don’t want you to keep waiting without a clear answer. I’m also very sorry to hear about your friend’s missing keycaps. If she is still waiting for a response, please have her contact us again and I’ll make sure her case is looked into as well. Thank you for giving us the opportunity to make this right. — Lin, Aihey Studio
I got a notification my package was…
I got a notification my package was delivered on 7/28 today is 8/7 still no package. 8/12 The company has offered to resend the order, the picture the courier sent them wasn’t my house (or state) The delivery service gets a poor grade. I will update when I get my order. 8/25 the company replied here but since the reply I haven’t heard anything from them and still haven’t received my replacement or a refund
Reply from Aihey2026-08-13
Hi, I’m really sorry about this delivery issue. We checked your tracking number ZS18670431699, and the package has already arrived in the destination area, but it appears that the carrier made an incorrect delivery. We don’t want you to have to deal with this any longer. We will send you a replacement package at our own expense and take responsibility for the loss caused by the delivery issue. We sincerely apologize for the trouble and appreciate your patience. We’ll do our best to make sure the replacement reaches you safely this time. Please contact us at [email protected] if you have any questions about the replacement. — Lin, Aihey Studio
DO NOT BUY HERE!!!
I ordered my keyboard LAST YEAR and still do NOT have a working one and the customer service is one of the worst I have ever experienced. I clearly advise AGAINST spending your money on products from AiheyStudio for several reasons! 1. Quality The Quality is okay-ish. The design and print of the keycaps is good but since the keyboard itself is a cheap, chinese frame, it has some very noticable flaws. The maximum brightness of the LEDs is rather disappointing and the transitions between colours is just not smooth. The keys have a very noticable wobble, especially the bigger keys like spacebar, shift and enter. Also the stabilizer are a catastrophe. I had to replace one almost every month since they kept jamming. It feels like this keyboard is rather a display item than built for use. If you are a gamer or use your keyboard alot then I think you should spend your money elsewhere. 2. Customer service (CS) Definitely the worse part of the two. I was not exaggerating, I ordered a Keyboard for around 130€ in late 2025 and to this day I do NOT have a working keyboard in hands. When the first keyboard arrived, I noticed that the LEDs were not working. I contacted the CS, explaining and there it started: incredibly long response times or I was ghosted completely. I explained the situation and instead of sending me a new one, I went into an almost 2 month-long back and forth. They asked me to reset the keyboard, try different connection methods etc. Something like this: Me: Hey, I think i have received a faulty product. The LEDs are not working. I tried using a cable and such. Them: Have you reset the keyboard? Me: No, how exactely do I reset it? Them: Press FN+Shift+ESC Me: Doesnt work Them: Did you turn the brightness up? Me: Yes, the keyboard is clearly broken so can I get a replacement? Them: Have you tried connecting it with a cable? Me: Yes...I told you I tried that Them: Then you should reset it Me: ...I did? We talked about it 2 Mails ago? Them: Sucks, we need proof of you trying to reset it. Mind that all of these messages were E-Mails and I had to wait up to 3 weeks for an answer once, since Lin was on "vacation". No notice, nothing. Funny enough, once I reported the case to PayPal, her vacation ended within the next 24hrs. After this torture, she finally agreed on sending me a replacement but it gets worse. I had to cover the shipping costs for the replacement keyboard. ...So I received a faulty product, had to put literally hours of my time into writing countless E-Mails and I still had to cover the costs. After patiently waiting another few weeks, the new keyboard arrived and now its the other way around. The LEDs are working but the keys do not register. I contacted them again and the same issues. I have to wait an incredible amount of time for replies or get ghosted completely. I was asked to contact them via Whatsapp for better communication. I texted them and the reply was: "You can switch the lighting using FN + the \ Key" with again instructions to reset the keyboard. I explained that before I had sent videos of me trying everything, that the new keyboard is not working AT ALL and that I am fed up with this. This message has been sent at the start of this month, I can see they read my message but chose not to reply. I really am speechless about this situation and that is why I took the time to write this very detailed review. During my research I found that I was definitely not the only one with these experiences, which is why I am still suspicious about the reviews on here. Most reviewer only have a single review...and that is a positive one about AiheyStudio. I cant prove anything, I just wanted to add it since it was a result of my research. Again, I clearly advise AGAINST buying here. Do not support a business like that. It hurts to say this since usually I really prefer supporting a small business rather than buying a product from a multi-billion dollar company. But in my eyes, AiheyStudio absolutely failed their job and one could argue that I have been scammed - in more than just one way.
Reply from Aihey2026-08-13
Hi, Thank you for taking the time to write such a detailed review. We’re genuinely sorry that your experience has been so frustrating, and we understand why you are disappointed after waiting so long for a fully working keyboard. We do want to clarify a few things from our side. We have actually sent three replacement keyboards to you during this process, and before each shipment, the keyboards were tested by our team to make sure they were functioning properly when they left our hands. We also tried to troubleshoot the issue with you remotely, including asking for videos and trying to identify the problem together. What has been particularly difficult for us is that the keyboards were working normally during our testing, but you reported different issues after receiving them. Even so, we never wanted to simply leave you with the problem, and we have continued trying to find a solution. We’re a small studio, and we know that our communication and response times have not always been as fast as they should have been. We sincerely apologize for that. We’re constantly trying to improve this part of our service, and we understand that waiting weeks for a response is frustrating. We also want to say that we genuinely appreciate that you chose to support a small studio like ours in the first place. It’s disappointing for us too that this order has turned into such a difficult experience instead of something you could simply enjoy. If you are still willing to work with us, please contact us again. We are still happy to look into the keyboard issue and try to find a final solution for you. Thank you again for giving Aihey Studio a chance. — Lin, Aihey Studio
Genshin Impact Fridge Magnet
Superb quality, handmade piece, sent quickly and packaged safely, highly recommended!
Reply from Aihey2026-08-13
Thank you so much for your kind words and support! 💕 We’re really happy to hear that you love the quality and craftsmanship of the handmade piece. It means a lot to our small studio that you took the time to share your experience. Thank you again for recommending Aihey Studio! We hope to create more pieces you’ll love in the future. ❤️ — Lin, Aihey Studio
It comes earlier than expected
Quality product at a reasonable price
Reply from Aihey2026-08-13
Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with the quality and found our products to be a good value. We truly appreciate your support of our small studio. Hope to see you again soon! ❤️ — Lin, Aihey Studio
It's been a month and my package has…
It's been a month and my package has yet to be delivered. No real updates either for now it's 2 stars Update! It arrived, the equality is high and I am happy with the purchase- although it was a bit pricy I still think it was worth it so I'm updating my rating to 4 stars!
Reply from Aihey2026-06-01
Hello Daniel, I hope you are doing well. I wanted to reach out personally because I checked the latest tracking information and found that your package arrived on May 29 and is currently waiting for pickup. Could you please visit the pickup location as soon as possible? We are concerned that if the parcel remains unclaimed for too long, it may be returned by the carrier. Kind regards, Lin AiheyStudio
Fantastic
Beautiful, high-quality product, excellent communication, and very smooth delivery process. Thank you!
Reply from Aihey2026-08-13
Thank you so much for your wonderful review! ❤️ We’re so happy to hear that you loved the quality of the product and had a smooth experience with our communication and delivery. Your support means a lot to our small studio. Thank you for choosing Aihey Studio, and we hope to see you again! 😊 — Lin, Aihey Studio
Recieved what was shown in premium…
Recieved what was shown in premium quality. would buy again
Reply from Aihey2026-08-13
Thank you so much for your kind review! ❤️ We’re really happy to hear that you received exactly what you expected and were satisfied with the quality. We truly appreciate your support and your willingness to shop with us again. It means a lot to our small studio! — Lin, Aihey Studio
Good quality products the details are…
Good quality products the details are crisp im happy with my order of Nahida Keycap Genshin Impact Artisan Keycap and Minecraft Transmutation Table Artisan Keycap. the items where well packaged and arrived in a timely manner.
Reply from Aihey2026-08-13
Thank you so much for your wonderful review! ❤️ We’re really happy to hear that you’re satisfied with the Nahida Keycap and Minecraft Transmutation Table Artisan Keycap, especially the details and packaging. It means a lot to our small studio that you’re happy with your order. Thank you for supporting Aihey Studio, and we hope to see you again soon! 😊 — Lin, Aihey Studio
Amazing quality and great shipping…
Amazing quality and great shipping speed.
Reply from Aihey2026-08-13
Thank you so much for your kind review! We’re really happy to hear that you loved the quality and that your order arrived quickly. ❤️ Your support means a lot to our small studio. Thank you for choosing Aihey Studio, and we hope to see you again soon! — Lin, Aihey Studio
Product came broken but they quickly resolved the issue
Product unfortunately came to me broken but they quickly replied to my emails after their holiday break. Lin was very helpful with trying to provide videos on how it goes together but ultimately helped replace the statue due to it not having the proper pieces to go together in the first place. They were kind and patient in the whole process.
Reply from Aihey2026-08-13
Thank you so much for your understanding and for sharing your experience! We’re really sorry that the statue arrived with an issue, but we’re very glad that Lin was able to help you get it resolved and arrange a replacement. We truly appreciate your patience throughout the process. Thank you for supporting our small studio and for giving us the opportunity to make things right. We hope you enjoy your replacement! ❤️ — Aihey Studio
The Key cap is really adorable
The Key cap is really adorable Sadly they forgot my order and it didn't arrive on christmas I ordered it on the 14th of december and it arrived on 9th January Other than that the quality is great
Reply from Aihey2026-08-13
Thank you so much for your review! We’re really happy to hear that you found the keycap adorable and were happy with the quality. ❤️ We’re also very sorry that your order took longer than expected and didn’t arrive in time for Christmas. We understand how disappointing that must have been, especially when it was ordered as a gift. Thank you for your patience and for giving us the opportunity to make it to you. We truly appreciate your support of our small studio! — Lin, Aihey Studio
Excellent Product and Service, Poor Shipping
Customer service e-mail was excellent, tracking link came quickly and the product received is excellent. Delivery was delayed twice, but the fault isn't on Aihey, that's a Canada Post issue. Predicted date was 12/19, actual date was 12/30. Package arrived with a 20% off coupon enclosed that I do plan on using.
Reply from Aihey2026-08-13
Thank you so much for your detailed review and for your understanding! We’re really happy to hear that you were satisfied with our customer service, the tracking updates, and most importantly, the product itself. We’re sorry that the delivery took longer than expected, but we truly appreciate you recognizing that the delay was outside of our control. And we’re glad you liked the 20% off coupon! We’ll be happy to have you back again. 😊 Thank you again for supporting our small studio. It really means a lot to us! — Lin, Aihey Studio
Excellent quality
Excellent quality, better than expected I love it! 10/10 recommend.
Reply from Aihey2025-12-05
Dear customer♥, thank you for your support and review of Aihey~ Have a wonderful day! Please keep watching aiheystudio.com~ Best wishes Aihey Team
Worth every penny
Fast shipping and the keys are very high quality. Highly recommend!!
Reply from Aihey2025-12-05
Dear customer♥, thank you for your support and review of Aihey~ Have a wonderful day! Please keep watching aiheystudio.com~ Best wishes Aihey Team
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