For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

Airalo

ClaimedCollecting reviews

989 reviews

3.0989 reviews
Write a review

About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
Do you own Airalo? Claim this profile for free and start replying to reviews.

About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

Data cover at an affordable price.

We used Airalo eSim for use outside the EU over last few years. In the trips to Morocco and lately Montenegro we had sufficient data cover in both counties over a defined time span at a truly affordable price. Looking forward to our next trip to Egypt.

Reply from Airalo2026-10-21

Hello! Reliable data in Morocco and Montenegro at a price that suited your trips is a lovely combination. Thank you for travelling with Airalo over the years. We’d love to join you in Egypt!

For iOS China Airalo eSim cards has…

For iOS China Airalo eSim cards has some spcifics. Airalo app cannot be opened on the phone on local WiFi network. So we had some issues with connecting the Airalo eSim for China from iPhone 15 ProMax.

Reply from Airalo2026-10-21

Hi! Switching from local Wi-Fi to mobile data can help Airalo load, as some Wi-Fi networks filter app traffic. For future trips, install and activate your China eSIM before arrival. If Airalo still won't open, reach us through Airalo's social media channels, where a human agent can help. Sorry this got in the way of connecting on your iPhone, and thank you for letting us know. We wish you smoother travels ahead!

Airlo is very dependable

Airlo is very dependable and trustworthy especially when traveling internationally. Their service is reliable and every time I need it.

Reply from Airalo2026-10-21

Hey! Having dependable data while travelling internationally can make each trip feel easier. Your trust in Airalo means a lot to us, and we'd love to be part of your next journey!

Good

The connection is good most of time, but inside hotel or train, the signal is weak.

Reply from Airalo2026-10-21

Hi! A live agent in the Support Chat can go through your line with you and help with connection questions. We're glad Airalo has been part of your travels. Thank you for telling us about the hotel and train journeys, and we're sorry for the hassle. Wishing you easy connections on the trips ahead!

Another Issue Solved

Always found Airalo to be helpful and sort out the issues very quickly, cannot believe it is AI !!!

Reply from Airalo2026-10-21

Hey! Getting your travel issues sorted quickly makes a real difference, and we're glad Airalo has been helpful along the way. Your trust means a lot to us. We'd love to be part of your next trip!

Very easy to purchase whatever plan…

Very easy to purchase whatever plan that works for you at a reasonable price. I am a week away from using this purchase but have used Airalo over the past four years or so and have had great coverage wherever I have been. Thanks for a great product

Reply from Airalo2026-10-21

Hello! Finding a plan that fits and enjoying coverage across years of travel make a great combination. Your trust in Airalo means a lot to us, and we'd love to join you on your next trip!

The instructions were easy to follow…

The instructions were easy to follow and I like that the app immediately tells you if your phone is eSIM compatible. Even while offline, the app gave clear direction on how to start using the eSIM.

Reply from Airalo2026-10-21

Hello! Clear setup steps and a compatibility check make getting ready to travel feel simple, even offline. Your trust means a lot to us, and we'd love to join you on your next trip!