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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

I got all the help I needed to get my…

I got all the help I needed to get my phone back online and was prevented from having to go to an Apple Store or just buy a new phone

Reply from Airalo2026-10-21

Hello! Getting your phone back online without an extra store visit made for a much easier trip. Your trust means a lot to us, and we'd love to join you on your next journey!

I’ve used Airalo several times over the…

I’ve used Airalo several times over the last couple of years Thailand, Dubai, Morocco, Turkey, and Spain and it’s always worked perfectly and saved me a fortune highly recommended

Reply from Airalo2026-10-21

Hello! Taking Airalo from Thailand to Spain and beyond sounds like a great way to travel connected. Your loyalty means a lot to us, and we'd love to be part of your next adventure!

Airalo - a must have!

The ability to have continual internet connection whilst travelling by car or walking is invaluable for navigating and finding the best directions or route. Wouldn’t do a road trip without having Airalo.

Reply from Airalo2026-10-22

Hello! Having data for directions while walking or driving makes getting around so much easier. It means a lot that Airalo is part of your road trips, and we'd love to join you on the next one!

MORE SPECIFIC INSTALLATION INSTRUCTIONS NEEDED

Works fine but they need to be more specific about installing instructions such as how to set up all the options in iPhone Settings Cellular. Mine didn’t work for two hours after it was installed due to one simple setting in Cellular that I missed.

Reply from Airalo2026-10-22

Hi! A live agent in the Support Chat can guide you through setting up your eSIM on iPhone. We’re glad you told us the Cellular settings affected getting connected, and we’re sorry for the delay. Thank you for raising this, and we’d love to be part of a smoother next trip!

Poor network and very expensive 7 days…

Poor network and very expensive 7 days data.

Reply from Airalo2026-10-23

Hi there, Try turning plane mode ON then OFF, it helps refresh the connection. If the issue persists, please reach out to us via in-app chat so we can look into your account and help get this resolved for you. Sorry for the connection trouble, and thank you for sharing your feedback on pricing. Jasmine - Customer Advocacy

Top Choice

Airalo offers a reliable eSIM service that is incredibly easy to install. It has become my go-to eSIM whenever I travel internationally. The pricing is competitive, and the convenience makes staying connected abroad hassle-free.

Reply from Airalo2026-10-22

Hey! An easy eSIM setup and Airalo as your go-to for international trips make a great travel pairing. Your trust means a lot to us, and we'd love to join you on your next journey!

Easy to use

Have been using airalo whenever I travel for over 4 years. Never had issues and easy to install/use.

Reply from Airalo2026-10-22

Hi! Airalo has made travel easy for you for over four years, and that trust means a lot to us. Thank you for taking us along on so many trips. Wherever you head next, we'd love to be part of the journey!

It’s not working

It’s not working! I paid so much money and it’s not connecting

Reply from Airalo2026-10-20

Hello Amukelani! I can see our support team was able to assist you via the in-app chat. If you still need help or if you're still having trouble connecting, please reply to the same chat thread so our support team can continue to assist you and help resolve this! So sorry to hear you're having trouble getting connected! I hope we can sort things out quickly! Thank you for raising this here! Stella – Customer Advocacy

Airalo India is not working properly

Airalo India is not working properly . No internet coverage on a continuous basis. Uses Vi-India. Can you please help resolve as I am.not getting internet

Reply from Airalo2026-10-22

Hi Nithya Thanks for your feedback, and sorry to hear you ran into this. I know how frustrating it is to have no internet when you need it. I see our team assisted you via chat yesterday, and it looks like the issue has been resolved. If you need any help down the road, please don't hesitate to contact us through the in-app chat. Our live agents are available 24/7 and happy to help. Enjoy your travels! Elena - Customer Advocacy