Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Overall, works well. Is it a few confusing steps to follow but once properly setup, it's fine. I had to contact CS since my activated e-SIM wasn't working and thanks to the rep, managed to use it.
Hi! Getting your eSIM working after chatting with Customer Support must have been a relief. Thank you for choosing Airalo and for taking us along on this trip. We’d love to join you on the next one!
I traveled 3 countries in South America and got the Latam pack I’d say it was a good package I was able to use for few weeks without any trouble.
Hi! Your LATAM eSIM kept you connected across South America for weeks, making it a welcome travel companion. Your trust in Airalo means a lot to us, and we'd love to join you on your next trip!
I am connected to internet and I check my original data mobile and airtime that I have before I enter in USA and still not being use. Thank you
Hello! Staying online in the USA while leaving your usual data and airtime untouched makes for an easier trip. Thank you for travelling with Airalo, and we'd love to join you on your next journey!
Very Bad, forget unlimited after 3gb nothing is working anymore
Hello Philipp! I can see our support team has already assisted you via the in-app chat. To keep usage fair for all travelers, your plan includes 3GB of high-speed data per day; then speeds reduce to 1 Mbps until high-speed data resets the next day. These details are also listed in the package information before purchase. We’re sorry the speeds weren’t what you expected. Our support team is always ready to help you via the in-app chat! Thanks for your feedback! It helps us improve. Stella – Customer Advocacy
Hi Aubrey, We want to look into this and get things working for you. Please check your inbox for an email from us whenever you have a moment so we can continue assisting you. I'm sorry to hear about the trouble setting up the eSIM and thank you for your feedback. Jasmine - Customer Advocacy
I can connect when i landed in Sapporo. No matter what i do, i even paid someone at the cell store. So i gave up and get another SIM, it works right away. For some reason i tried after a few days. Miraculously I didn’t do anything different it works. Now ! I wasted another $80 Canadian for no reason.
Hey Louis! I've just sent you a follow-up email to help troubleshoot if you still need a hand, or explore what we can do to make things right. I'm sorry your eSIM didn’t connect when you needed it and that you had to buy an alternative service to stay connected. I understand how frustrating this can be. I hope we can help improve your experience! Check your inbox when you have a moment! Stella – Customer Advocacy
Hi Luca, Double-checking basic setup steps, such as ensuring Data Roaming is turned ON and your device is connected to a supported local network, often helps restore connectivity. That said, I’ve sent a follow-up directly to your email so please take a look whenever you have a moment. Sorry for the hassle this caused during your trip to Seychelles, and we really appreciate you letting us know. Jasmine - Customer Advocacy
Purchased 15 day India esim which was only getting 2g connection on VI India. Chat agent support eventually agreed to refund and then provided a global a 5 day eSIM which connected to 4g straight away. I needed a few more days but was unable to top up the global esim and unable to purchase another global SIM as ekyc was required. My only option was to purchase another India esim which again had the same 2g connection issue. Support was poor. Would not buy again.
Hello Muks, Thanks for sharing your experience. We’re so sorry about this! This is definitely not the experience we want for you. I’ve found your account and sent a message to your inbox—our support team is ready to jump in and help as soon as you reply! Mia - Customer Advocacy
Hello Guillermo! Thank you for sharing your valuable feedback. We aim to keep our service straightforward and easy to use, so we’re sorry to hear we fell short. If you still need help or have suggestions on how we can improve, our support team is available 24/7 and happy to walk you through any steps. Mia - Customer Advocacy
We are in Northern Pakistan & the network quality of the sim is very very poor. We are battling with getting messages etc
Hello there, Thank you for sharing your feedback. I apologize that the network quality in Northern Pakistan did not meet your expectations. If you are still experiencing this issue, please contact us via in-app chat to share your concern. Our live support agents are available 24/7 and will assist you right away! Mia - Customer Advocacy
No signal in many areas. In the center of the city! Very very bad experience and roi
Hello there, Thank you for sharing your feedback. We want to help you resolve this if you are still experiencing the issue, so please message us via the in-app chat. Our human support team is available 24/7—when you ask to speak with an agent, we will assist you right away. Mia - Customer Advocacy
Hello Luis, Thank you for sharing feedback. If you're still running into trouble, we'd love the chance to fix this for you! Please pop into our in-app chat—our support team is online 24/7, and as soon as you ask for a live agent, we'll get right to work on your case. Mia - Customer Advocacy
The signal was always on EDGE, not 4g or 5g. The sun only worked for a few hours… after that nothing.
Hello Stavros, Thank you for your review. So sorry to hear about the issue you experienced. If you can share more details, please reach out to our support team. We'd love to understand what happened and make things right for you. If you have any questions, do not hesitate to contact us! Mia - Customer Advocacy
I could never use the data as it would run out before I was there one day, I was not using apps and I thought I had turned everything off. It notification was on iCloud account which I never check.
Hello Patricia, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy
The connection is very bad at all times. I tried it in the US, it was fine. But then in London and Barcelona it was awful. There has been a serious performance flaw in Airalo. I am considering to use some other service provider. It is relatively more expensive compared to others and it should justify that price with the service! No connection or a delayed one every time is simply not acceptable!
Hello Mehmetcan, Thanks for the feedback, and sorry to hear your eSIM is not working as you expected. That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy
Even though their website claims a legal right of withdrawal of 14 days, when I contacted them immediately after purchase they responded that it didn't apply. Spend your money elsewhere, they are just out to get your money. "We understand your concern, but unfortunately, our Refund Policy does not cover this kind of situation. Please refer to our Terms & Conditions for more information. As much as we would love to help, we are unable to proceed with this because we are also subject to policies that do not allow us to have replacements for eSIMs that do not present any issues. We are sincerely sorry that you could not enjoy your eSIM and hope that we can turn this experience around in the future. We appreciate your understanding on this matter."
Hello Jasper, Thank you for sharing your feedback. I've located your account and confirmed that the refund has already been processed. You'll receive it soon. I appreciate your valuable feedback, as it enhances our service. If there is anything we can assist with, feel free to let us know. Mia - Customer Advocacy
For the love of God do not use this company. I was sucked in by all the TikTok reviews. I have been stuck in the UK after purchasing 4 different sims because of different agents recommendations. Every time they put you on hold another agent comes on to tell you something different. Haven't been able to contact the US in over a week, but they are counting texts and calls that have never gone through.
Hello Alyson, Thanks for sharing your experience. I am sorry to hear about the issue with all 4 eSIMs. I’ve located your account and sent a direct message to your inbox! Please check there so we can help make things right for you. Feel free to reply directly to us when you have a moment. Mia - Customer Advocacy
I have been using Airalo for about 2 years or so. Its service is patchy at best. It does not work very well in middle east. I struggled with it in Dubai and Bahrain. In my recent trip to Bahrain I made multiple attempts to connect but it didn't work. Was very frustrating. Need to improve your service for middle east region. Thanks.
takes time as l am not good with technology and has trouble sorting through the app
Instructions are pretty clear
989 reviews matching
