Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Hi Dan, Thanks for your feedback, and sorry that this has been your experience. Manually selecting or switching between the supported networks and setting the service type to 4G/LTE can help improve the connection and make it more stable. If you need a hand, please reach out through the in-app chat. Our live agents are available 24/7 and happy to help. Elena - Customer Advocacy
Not true the unlimited package I still have three days and it doesnt work at all.
Hi Sergio Thanks for your feedback. I'm sorry for any hassle. I know how frustrating that is, especially when you still have days left on your plan. Our unlimited eSIMs include a daily full-speed quota of 3 GB. After that, speed is temporarily reduced to 1 Mbps, and full speed returns automatically 24 hours after activation. If you're having no connection at all, try manually selecting a supported network and restarting your device to reconnect. If it's still not working, please contact us through the in-app chat. Our live agents are available 24/7 and happy to help get this sorted. Elena - Customer Advocacy
I need my money back, I bought credit for France last weekend I didn’t used it
Hi Haddy. Thank you for bringing this to our attention! We are so sorry for any inconvenience caused. We have just sent an email directly to the address linked to your Airalo account, so we can provide a solution. Please check your inbox (and spam folder) and reply to us there so we can process this for you right away! Hannah - Customer Advocacy
Hi Cristina, We are so sorry to hear that your eSIM didn't work as expected! Even though your trip has already ended, we would still love the opportunity to review your account and make things right. Please open the Airalo app, tap the chat icon in the bottom corner, and type "speak to a human agent" so you can be connected directly with our team. We'll be ready to look into your purchase and provide a resolution right away. Hannah - Customer Advocacy
I found it a bit confusing to get on but once on very easy
Hi! The eSIM felt easy to use once you were connected, and we’re grateful you gave Airalo a try. Sorry for the extra effort getting started, and thank you for choosing us. We’d love to join you on your next trip!
Hello! Value matters when planning a trip, and Airalo's prices are set by destination. Our plans are built to keep you connected from the moment you land. Thank you for sharing your thoughts on cost, and here's to a great next trip!
Needed to contact the chat for help setting up, but it was helpful and got everything working for me.
Hello! Having a helpful chat get your eSIM set up and working makes for a smoother start to a trip. Thank you for choosing Airalo, and we’d love to join you on your next journey!
Good service
Hi! A service that does what you need makes travel easier. Thank you for choosing Airalo and sharing a kind word with us. We'd love to join you on your next trip!
Good, stable connection. Installation can be made easier though
Hello! A stable connection makes travel easier, and we appreciate your suggestion about installation. Thank you for choosing Airalo, and we’d love to be part of your next trip!
the service functions as it should. easy top top up!
Hello! An easy Top-Up makes it simple to keep your eSIM ready for the journey. Your trust in Airalo means a lot to us, and we'd love to travel with you again!
Hi! Value matters when planning a trip, and Airalo's prices are set by destination. We're glad the rest of your experience has been fine. Thank you for choosing Airalo, and we'd love to join you on your next journey!
Would like an option to get to a human faster.
Hi! You can request a human agent at any point in a chat and be routed straight to our 24/7 Customer Support team. We're glad the human help was good, and thank you for suggesting a quicker way to reach someone. Wishing you easy connections on your next trip!
It was easy to connect and use, sometime was weak but its fine.
Hi! Open the Support Chat to speak with a human agent who can go through your eSIM with you. We’re glad connecting and using Airalo felt easy, and we’re sorry for the hassle during your trip. Thank you for choosing us, and we’d love to join you on your next journey!
It worked well for me in Mumbai and Pune. However when we got to Chennai the esim failed to work.
Hi! Sorry something got in the way of staying connected during your trip. Open the Support Chat and request a live agent who can go through your eSIM with you. Thank you for telling us, and may the journeys ahead go smoothly.
Had a bit of a struggle when I landed figuring how to get the phone that had Airelo to “share” internet with my other phone (both sim slots aleady occupiedwith home country lines), but got there in the end once I grasped that one phone was the “modem” and the 2 sim one was the “phone” Definitely going to recommend
Hello! Working out how to share internet between two phones can take a little figuring out, so we're glad you got there. Your recommendation means a lot to our team, and we'd love to join you on a future trip!
Very reliable, but not sure that it worked on the cruise ship. Maybe it doesn’t cover on a cruise ship?
Hi! Sorry for the uncertainty during your trip. Open the Support Chat and request a live agent who can go through your eSIM with you. Thank you for letting us know, and may your next voyage be smooth and connected!
Fairly easy to use and so far, good value. I've used about 5-6times and had trouble installing and connecting it maybe 2-3 times. But I'll very likely use it again.
Hi! Open the Support Chat to get step-by-step guidance from a live agent with eSIM setup. Thank you for choosing Airalo again and for the kind words about value. We're sorry for the hassle during those setup attempts, and we'd love to join you on your next trip!
My go to eSIM for traveling Asia. Usually zero issues but this time I regularly experienced connection drops in HK. Hope it's only temporary, otherwise I'd have to switch to a different provider.
Hi! For repeated connection drops, try to manually select the supported network. You can also open the Support Chat and request a human agent to go through your line with you. We value the trust you've placed in Airalo on your Asia trips, and we're sorry this added hassle in Hong Kong. Wishing you smoother travels ahead!
I had an issue installing the new E-Sim (this is the third time I have used them) and the Ai helper was personable and helpful and fixed the issue very quickly giving me guidance on settings that were not working and then sending me the QR code for my installed sim so I could fix the issue. A seamless and quick update and I was roaming with it easily,
Hey! Getting your settings sorted quickly and connecting smoothly while roaming made for a great trip. Your continued trust in Airalo means a lot to us, and we'd love to join you on your next journey!
The AI assistant was able to tell me how and when to download my e-sim and it also helped me know that the e-sim I purchased was a data only SIM card. It didn't support calls or text.
Hi! Clear guidance on when to download your eSIM and what your data-only plan includes can make trip prep easier. Thank you for choosing Airalo and taking us along. We'd love to join you on your next journey!
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