Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Hi Nab, Please reach out to us directly through our in-app chat for any issues you're experiencing, and our team will be happy to help get everything resolved for you right away. We're very sorry to hear that you found it difficult to communicate with us. Thank you for your patience, and we look forward to assisting you! Eitan – Customer Advocacy
I have used this many times for travel and many different countries. I have never had an issue with the exception of this time. We use the app in Portugal and there are many times where I would have to close and reopen the Sim to get it to work. The other thing that happened this time is that really messes up my contacts. It didn’t recognize contact names and then when I went back to my regular SIM card, I had to re-enter the names and save. Other than having to turn the app on and off to get Internet service again it was a good experience. GPS navigation worked great. This was something that was important to us as we were renting a car and driving in a foreign country.
Works well sometimes I have to disconnect and then connect
Hi! Toggle Airplane Mode ON, then OFF to refresh the connection through your eSIM. If it keeps needing that step, please share what you see on the screen when the connection drops, so we can look into it. We keep working to make your connection more consistent!
Good connection in most countries
Hi! We love hearing that our Airalo eSIM helped you stay connected across many places. Thanks for sharing how it went on your travels. We would love to be part of your next trip too, and safe travels ahead! - The Airalo Team.
They r always very helpful, last time when I have problems with connection, and they always there to help me throughout the process am really appreciated 🙏🙏
Hello! Having our team guide you through connection trouble can make a big difference on a trip. Your kind words mean a lot to us, and we’d love to be part of your next journey!
Great service .. worked very well in Thailand .. happy with the quality and connectivity
Hello! Smooth connectivity in Thailand made your trip easier, and that kind of trust means a lot to us. Thank you for choosing Airalo, and we’d love to join you on your next journey!
Hi! Sorry this has taken so much effort. You can reach a live agent through the Support Chat to talk it through. Thank you for telling us, and may your next trip be a much easier one.
Easy start up. Easy to add extra time. Good coverage in uk, turkey Italy and Greece. I was being throttled by the provider in Rome.
Hi! The Support Chat can connect you with a live agent to go through the speed issue on your account. It’s great that setup and adding extra time went smoothly, and that your Europe eSIM served you across the UK, Turkey, Italy and Greece. We’re sorry the slowdown affected your time in Rome, and thank you for travelling with Airalo!
Great pricing, easy to load. Sometimes difficulty connecting as data roaming is turned off and not visible/had to find in the application to turn on
Hi! A live agent can go through your connection settings with you in the Support Chat. We’re glad the pricing and setup suited your travels, and thank you for telling us about the data roaming setting you had to find. Sorry for the extra hassle, and we’d love to be part of your next trip!
easy to use and download, can top of when needed, affordable than provider. Only down side is no phone number to use to call
Hi! So glad you found Airalo easy to download and simple to use, and that Top-Up helped when you needed it. On the phone number for calling, it depends on the specific plan, so the package details will show whether a number is included. Enjoy the trip ahead!
I had the 5G connection fail. I connected to the chatbot and after a quick session the 5G started working I'm almost certain the failure was caused by an android security update which restarted the phone overnight
Hi! Glad the 5G came back after that quick chat and you were able to get reconnected. Android security updates and overnight restarts can change how your phone reattaches to mobile data, so a fresh connection can happen right after. We hope your travels go smoothly, and thank you for sharing that detail!
This was my first time using an esim. Airalo was so easy and affordable. They offered a few different packages which was great as well. I was connected easily when I arrived Portugal. I had a couple of times in the week where I didn't have a connection but it was for such a short time. Overall, it was reliable and I will use them again.
Hi! Your first Airalo eSIM trip in Portugal sounded great overall, and we are glad setup was easy and affordable. It also sounds like you had a couple of short connection dips, so we are checking what might cause that. Safe travels on the next one, and we hope our eSIMs are with you again soon! - The Airalo Team.
Slow speed. Loses connection. terrible service
Hey Gamal! Thanks for raising this here! I’ve just sent you a follow-up email so we can troubleshoot together and help get things running smoothly. Check your inbox when you have a sec! I'm so sorry you're experiencing slow speeds and dropouts. We'd be happy to help get things back on track! I hope your next experience will be much smoother. Thank you for your feedback! Stella – Customer Advocacy
I was not very happy as I had purchased unlimited 3 days Europe esim and it stopped working in 2 days for me and everyone i referred to ony group and they were not happy also
Hi Saqlan, In many cases, ensuring Data Roaming is enabled and selecting a supported local network in your cellular settings can help restore your service. However, we would like to look into your case. I have sent an email to your inbox. Please take a look whenever you have a moment. So sorry to hear that your eSIM suddenly stopped working and disrupted your trip, and thank you for bringing your feedback to our attention. We're here to help find a solution! Jasmine - Customer Advocacy
Unable to use sim at all in Prague l! No data, no internet, no way to get an Uber!!
Hi Nancy! I’ve sent you an email to help make things right for your unused eSIM. Check your inbox when you have a sec! Being stuck in Prague without data or a way to book an Uber sounds so frustrating. I'm really sorry to hear this! We’d love to turn this around and help make your next trip a smoother one. Stella – Customer Advocacy
The card took two Days out of my life to work and now the replacement is out INSANELY DYSFUNCTIONAL !!!! I just wanted my money back but they kept me in the hook to make it work
Hello Jo! I can see our support team assisted you via in-app chat and provided a resolution. If you still need help with your new eSIM, please send another message in the same chat thread so our team can continue assisting you. I'm sorry it took so long to get connected and left you unable to contact your host. I can only imagine how stressful this can be. Thank you for your patience! We appreciate your feedback and we hope your next experience will be much smoother. Stella – Customer Advocacy
Hi Simone! Thanks for raising this here! I’ve just sent you a follow-up email so we can troubleshoot together and get you connected! Take a peek at your inbox when you have a moment. Sorry your eSIM hasn’t been playing along! We're here to help resolve this! Thank you for your feedback! I hope your next experience will be much smoother! Stella – Customer Advocacy
You don’t connect to good data networks, this is a bad product
Hello Aaron! Thanks for raising this here! I've just sent you a follow-up email to troubleshoot and help resolve any issues you may have! Check your inbox when you have a sec! Sorry to hear you aren't happy with your experience. We'd love to help make things right! Thank you for your feedback and I hope your next experience will be much smoother! Stella – Customer Advocacy
Hard to Connect
Hello Leonie! If you need help with your active eSIMs, drop us a message via the in-app chat. Just ask to speak with a live agent to be connected right away. Our support team can guide you step by step in real time and help get things sorted! Sorry connecting has been tricky! We hope your next experience will be much smoother! Thank you for raising this here! Stella – Customer Advocacy
Really good service whilst in Morocco. A little fiddly to set up but it worked immediately. Marked it down mainly because it broke my UK Simm with Mozillion & I had to get it replaced .
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