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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

it's very good app

it's very good app. i have been using it for the past months now for my travels and it has never failed me. prices are reasonable and almost affordable. the app can be paid through paypal so it was very convenient for me. i hope airalo improves more and have more data packages options. i give it a very satisfying rating!

Reply from Airalo2026-10-18

Hello! It sounds like our eSIMs have been working smoothly for your trips for months, and that really matters. We are glad PayPal made it convenient for you and that the prices felt fair. More data options are something travelers ask for, and we are checking how we can expand options for your next trip too! - The Airalo Team.

China experience

When I travel, I always use this company without problem, but today I did have one. I got a notice that I finished my data, then I contact the company and they are very helpful to explain me step by step. Finally, I"m really happy and enjoy my trip. Recommend it to traveller all the world.

Reply from Airalo2026-10-18

Hi! We are really glad your China trip felt smooth, and that our team was able to help when your eSIM needed a hand. Thanks for recommending Airalo and trusting our eSIMs again. We hope we can be part of your next travels too! - The Airalo Team.

Ease of use ,reliable and very cost…

Ease of use ,reliable and very cost effective.Just completed a 30 day Baltic cruise.Both my wife and I used the Europe eSIM.In many countries and found always an excellent connection!Using. Text now I was able to keep in touch by phone with family and friends.Have been a customer for years and used worldwide!Amazing product!

Reply from Airalo2026-10-18

Hi! Thanks for sharing. We are so happy to hear that your Airalo eSIM had consistently great connection while you traveled, and that it helped you stay in touch. Keeping you connected is what we aim for, and we would love to be part of your next trip! - The Airalo Team.

Super easy eSIM experience

The ease of purchasing, installing, and connecting was great. I had attempted using an eSim before and there was no directions or contact information on how to use. Airalo, walked me through every step of the way, including how to connect later if not using immediately. It is definitely my gonto for eSim from here on. The rates are also a lot better than my roaming program through my home provider.

Reply from Airalo2026-10-18

Hey there! Thanks for sharing that your eSIM setup felt so smooth. The way you found Airalo for purchasing, installing, and getting connected is exactly what we aim for. Clear guidance for first setup and connecting later makes travel day so much easier. We would love to be part of your next trip too, wherever you land next! - The Airalo Team.

It doesn’t accept any of the payment…

It doesn’t accept any of the payment options I tried to use!

Reply from Airalo2026-10-20

Hello Luiz! Please reach out to us through the in-app chat and ask to speak with a live agent. We have live human agents available 24/7 who'd be happy to help you get this sorted right away! So sorry to hear you're running into issues with the payment options. We hope this can be resolved quickly! Thank you for raising this here! Stella – Customer Advocacy

Not working in Guam at all 😡 entire…

Not working in Guam at all 😡 entire trip until end 23Oct2026

Reply from Airalo2026-10-17

Hello! We’ve already sent you an email to follow up and take a closer look at your case. Our goal is always to find a fair resolution, and we’d appreciate a second opportunity to review the details with you directly. Hannah - Customer Advocacy

E-sim did not work

E-sim did not work. While app already directed the amount. So bad that there is no customer service to call and complain. I loose my money and i don’t even get the service. I really don’t want and i do not recommend airalo as an app to be used anymore

Reply from Airalo2026-10-17

Hi! We have just sent an email to the address associated with your account so we can assist you directly. Please check your inbox (and spam folder) so we can get this resolved right away! We are truly sorry to hear about your experience and how frustrating this situation has been for you. Hannah - Customer Advocacy

My sim never worked and I’ve used it…

My sim never worked and I’ve used it several times in other countries

Reply from Airalo2026-10-19

Hi Mrs. Clark, We truly appreciate your continued support and for choosing our eSIMs across your travels in several countries. Connection issues can often be resolved by confirming that the eSIM is selected for Mobile Data, Data Roaming is ON, and it is connected to a supported network. Please send us a message through our in-app chat whenever you have a moment so we can investigate this for you. Sorry for the trouble you experienced with your eSIM, and thank you for taking the time to share your feedback. Jasmine - Customer Advocacy

Switzerland is also in Europe

I am traveling in Europe and moving between countries. When I saw a deal on an esim for Europe and the UK I purchased this. On leaving Germany and entering Switzerland the sim stopped working. I have had to purchase another esim now to use in Switzerland. You need to state clearly "some countries in Europe" not just Europe as this is not true. Very disapointed at the in convenience. Rob

Usually everything works fine

Usually everything works fine, but my latest eSim in Bahrain did not work

Reply from Airalo2026-10-20

Hi Ivan, Please contact us via our in-app chat so our team can review your account details and provide a solution regarding your connection in Bahrain. We apologize for the inconvenience this unexpected issue caused you. We appreciate your continued trust in Airalo and are here to fix this for you! Eitan – Customer Advocacy

It allowed me to be reachable and…

It allowed me to be reachable and connected pretty much everywhere I went in a some how easy way. I had a couple of difficulties connecting the esim sometimes having to reboot the phone, but overall the experience was very positive as it worked. 🙏

Reply from Airalo2026-10-17

Hi! That is exactly what Airalo is built for, having you reachable and connected wherever you went without a fuss. We love that most of the trip worked smoothly for you, and the fact you kept going even after a couple of connection hiccups really means a lot. Safe travels ahead!

Some destinations the rates are…

Some destinations the rates are expensive and the speed not so good.

Reply from Airalo2026-10-18

Hey! Our plan details spell out the data included, and the way data is used on your phone affects how “fast” it feels during your trip. If you are still seeing unexpectedly slow speeds, open the Support Chat in the Airalo app and ask for a human agent to look at your connection and usage with you. We appreciate you sharing this experience, and thank you for sharing it!

Three Countries

Always worked well in Germany, Switzerland and Italy. All elevations. Using Airalo for two years.

Reply from Airalo2026-10-18

Hi! Sounds like your Airalo eSIM has been working smoothly for your trips, and we love that reliable data helps you explore with confidence. If you are mapping out your next journey, our eSIMs are ready to travel with you! - The Airalo Team.

Very simple to access esims

Very simple to access esims. When I did once have an issue ( think it was my fault) they continued to communicate with me until it was sorted

Reply from Airalo2026-10-18

Hi! We love hearing that you found eSIM setup easy and that communication stayed with you until everything was sorted. Travellers like you make Airalo worth it, and we'd be happy to be part of your next trip too!

I would like to see a mega plan

I would like to see a mega plan. 1000 go. No expectations

Reply from Airalo2026-10-18

Hi! Having a plan with lots of data for a longer stretch sounds like what you are after. We also understand that you want one option that keeps things simple while you travel. Our eSIMs are made to help you stay connected without overthinking it, and we would love to be part of your future trips. Safe travels on your next trip! - The Airalo Team.

My trip to S.America

Experience was great when I'm able to get a connection. So, it was up & down & I couldn't enjoy the whole trip that well. Overall, once it was connected it was good. But one bad experience was in a Hilton hotel where I just couldn't connect to Airlo as the hotel own's wi-fi connection forces its way thru & asked to fill up a questionaire. One thing I would recommend is that once the person touch down in the country, Airlo should be show some indication that it's trying to connect automatically. So that the user knows that it's working. Bolivia was quite a challenge to establish good connection.

Reply from Airalo2026-10-18

Hi! A connection that keeps cutting in and out can make it hard to enjoy your trip, and we appreciate you sharing what happened with your Bolivia and Hilton experience. Many hotel and public Wi-Fi networks have filtering that can affect eSIM connections, so we keep working to make connections more reliable across different networks. Safe travels ahead!