Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Hello KB! We’ve sent you an email so we can check if everything is working now and help with anything else you may need. Please check it when you have a chance. Sorry you had trouble receiving your email verification. We know how frustrating it is when you’re trying to log in, and the verification step gets in the way. Thank you for your patience. Grace – Customer Advocacy
My SIM card didn’t work. I had to delete it and pay for another one. Was a waste of money
Hey Scott! We just sent you an email to help you out with this. I'm sorry for the frustration with your eSIM, and I'm here to make it right. Let’s get this sorted for you! Jasmine - Customer Advocacy
I have used it successfully in Canada,Dubai and South Korea. All went well . In Paris the connection drops constantly and data is always off
Hey Kamil, Try enabling Airplane mode, then turning it OFF, to help jump-start the connection. If the issue persist, please reach us through the in-app chat so we can look into the specific location in Paris that you are having issues. I'm sorry for the connection hiccups on your trip. I'm here to help. Jasmine - Customer Advocacy
Your e-sim stoped operating in Japan after 4 days.
Hey Avi, Try turning Airplane mode ON and then OFF. It often helps refresh the connection. If you’re still having trouble after that, just send us a chat in the app, and our team will jump right on it. I’m really sorry about the connection drops you’ve been experiencing in Japan. I'm eager to help you get reconnected! Jasmine - Customer Advocacy
I erased me Sim when in another country and then topped up and can’t access it. Can’t figure out how to re-install.
Hi Rachel, I can see you have already connected with our team via in-app chat and a resolution was provided. Please feel free to reach out to us again through the chat if you have any further questions! I'm sorry to hear about the trouble you experienced, and thank you for taking the time to leave your feedback. Jasmine - Customer Advocacy
Useless. Didn’t connect
Hello Satish! If you couldn't connect while traveling, please reach out to us via the in-app chat and ask to speak with a live agent. We'd love to review your case and help make things right! I'm sorry to hear you had a negative experience. I hope your next one goes much more smoothly. Thank you for your feedback. Stella – Customer Advocacy
The internet is very bad, very slow. Myself and my wife have topped up so many times the loading is very slow. I had to go without internet despite having enough due to how slow it is.
Hi Serhan, We would like to look into this further and I’ve sent an email directly to your inbox. Please check it whenever you have a moment so we can assist you. I'm so sorry you're experiencing slow speed, and we thank you for sharing your feedback with us. Jasmine - Customer Advocacy
You used to be great value. I’ve used you for many years. But your competitive edge has suddenly fallen off a steep cliff. And for some reason you’ve decided my Airalo credit for previous purchases has expired. So I’ll find a new eSIM for future travel. It’s a very competitive market, and you’re no longer competing
Hello Barb! Thank you for sticking with us over the years! Airmoney is valid for one year, and each new purchase resets the expiration clock for another year. We’d love to take a closer look at your account and see how we can help. Please reach out through the in-app chat and ask for a live agent. Let’s see what we can do to make your next chapter with us a better one! We’re sorry your Airmoney expired and we're here to help! Stella – Customer Advocacy
Second day in Italy Still not connected Exceptionally disappointed!!! You can call me to assist- it is in your interest to do so +836271623
Hi Hugo, Double-checking that Data Roaming is turned ON and selecting a supported local network often helps reconnect your service. To help you get this resolved, I’ve sent an email to your inbox, please check it when you get a chance. I'm sorry to hear about the inconvenience with your eSIM in Italy, and thank you for sharing your feedback with us. Jasmine - Customer Advocacy
No connectivity, even with unlimited data package
Hey Amy! We are so sorry to hear you're having this experience. We just sent an email to your inbox so we can look into your account and make things right immediately. Please take a look when you get a chance! We want to get this resolved for you right away! - Hannah - Customer Advocacy
This company should tell the truth about their ESIMs use in Turkey not being allowed. I basically wasted the cost of 2 Esims for 11 of the 14 days. Will not recommend to anyone to purchase AIRALO.
Hello Blaine! Just to clarify regarding Turkey, our eSIMs should work as usual as long as they're installed before arrival and selected for Mobile Data in your device settings. We’re sorry for the frustration during your trip, though we can see our support team was able to assist you via the in-app chat. If you ever need any further help, our team is always available 24/7 via the in-app chat, or you can reach out directly through any of our social media channels. Thank you for raising this here! Stella – Customer Advocacy
Not possible to activate my egyptian rsim
Hi Jozef, We are truly sorry to hear that you had trouble activating your Egypt eSIM! We have sent an email directly to the address linked to your Airalo account to assist you. Please check your inbox (and spam folder), and reply to us there so we can take care of this for you immediately! Hannah - Customer Advocacy
Set up and initialization was confusing, although some of that was possibly the phone. Also a clearer definition of the geography in which the choices would work would be better - ie. South Africa doesn’t include neighbouring countries.
Hi! Open the Airalo app and follow the steps in My eSIMs to install and activate your eSIM, and always double check the package details for the exact countries included. For example, the South Africa option is listed as just South Africa, with no neighbouring countries added. The setup got in the way, and thank you for sharing so we can help you get connected sooner! Hannah - Customer Advocacy
You cannot connect to the app without an internet connection to check your data even though the app says you can.
Hi! The Airalo app needs an internet connection to show your current data balance, so you can check your usage as soon as your phone has any connection available (Wi Fi or mobile data). If the app won’t open even when you are online, you can reach our team through Airalo’s social channels for a hand with app access. - Hannah - Customer Advocacy
Maybe me, but I find it very confusing to configure my iPhone for this service. Between webbing, primary and KPN NL and additional shit left over from last time. Each needs separate data in off, sim on off voice.. internet blah blah. Missing calls and texts. May be easier to just pay the roaming than to complete the degree in communication electronics.
Open the Support Chat in the Airalo app, and our team can walk you through the exact iPhone settings. We appreciate you sharing what got in the way on your trip, and we are here to help get it working smoothly!
My service constantly kept dropping out…I am wondering what you can do to assist?
Hi! Try manually selecting a supported network in your phone settings, since repeated drops often come from the network selection changing. If it’s still happening, please contact us using the live chat or WhatsApp available in the Airalo app 24/7. Ask to speak with an agent, and you will be immediately connected. Regards! - The Airalo Team.
At times not able to activate. Wasted money
Hi! If you open the Support Chat in the Airalo app, ask for a human agent so they can look at the activation on your account with you. You should not have to deal with that, and your feedback helps us make things smoother next time! - The Airalo Team.
Network access is good and stable but initial esim. Set up is clunky and slow
It's great to know you're enjoying stable network access! We are sorry to know that the initial eSIM setup felt clunky and slow. We are checking into ways to improve this process. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent for assistance. We truly appreciate your input! - Customer Advocacy Team.
While the help was very fast and cordial, I find it too cumbersome having to ask the supplier which purchased Airalo package is for which country. Rather than "Travel - Airalo" and "Travel - Webbing", would it not be easier for the customer to have "Travel - Country A" and "Travel Country B"?
Hi! In our Airalo app, go to My eSIMs and each installed plan shows the destination it’s for, so you do not have to match “Travel - Airalo” to a country with another message. Your idea of labeling by country makes total sense for travelers juggling multiple trips, thank you for putting it so clearly, and happy travels ahead!
Haven’t had problems. Used Asia eSIM in Japan, Taiwan, mainland China, Hong Kong, and Macau. (1 trip, 1 eSIM.) now I’ve been using Switzerland one and it’s also been fine. I wish there was a cheaper option though, like something less than 5 gb for 30 days.
Great to hear you’ve had a smooth run with Airalo, from your Asia eSIM across Japan, Taiwan, mainland China, Hong Kong and Macau, to your Switzerland eSIM! We also share your wish for a smaller plan that fits longer trips, and our destination listing includes different plan choices so you can match the amount of data and the length to how you travel. Safe travels and enjoy the next one!
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