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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

Poor coverage

Poor coverage And 6 hrs on the help line which only half fixed problems Were supposed to be on holiday not spending time to fix your problems Then there are the contacts from family and business that we have missed

Reply from Airalo2026-10-08

Hello Graham, Thank you for sharing your feedback! So sorry for the poor coverage and the hours you spent trying to get connected. Our team is standing by to assist you if you are still having an issue. If you still need help or have any questions, please reach out to us via in-app chat. Safe travels! Mia - Customer Advocacy

Usually pretty good but not so recently.

Usually pretty good but has been absolutely awful in Western Australia (almost everywhere).. So slow it's almost unusable. The app also keeps logging us out even the page that shows the data usage.

Reply from Airalo2026-10-07

Hi! We want to take a deeper look at what happened with your eSIM connection and the app session while you were in Western Australia. Thank you for sticking with us and telling us what to fix. If you can, tell us what you saw when the app became almost unusable and started logging you out. Safe travels ahead!

Esim stopped working in the middle of…

Esim stopped working in the middle of our stay . Unable to contact customer service without internet. Purchased data from different provider. I Will not use airalo again.

Reply from Airalo2026-10-07

Hi! We know how disruptive it is when your eSIM stopped mid-stay, especially when you needed to reach support but had no connection to do it. Our team can still help you through the Airalo Support Chat in the Airalo app as soon as you are back on Wi-Fi or another connection, and they can review what happened on your line. Thank you for telling us, and we would like to make your next trip connect properly!

I purchased data and paid twice while…

I purchased data and paid twice while in Tanzania but couldn’t get connection

Reply from Airalo2026-10-07

Hi! Please open the Support Chat in the Airalo app so we can look at the double charge and the connection issue on your account together, because nobody should be left guessing what happened. For the hassle while you were trying to stay connected in Tanzania, and thank you for flagging it! We are looking into this so you can get connected without interruptions!

Everything is clear and smooth

Everything is clear and smooth, just a little expensive

Reply from Airalo2026-10-07

Hey! Love that it all felt clear and smooth, that is exactly how it should go for a trip. Value matters, and our eSIMs are made to get you connected the moment you land, with support if you need it from our team. Enjoy wherever you are heading next!

Good value

Easy phone and internet connection experience in multiple European and Asian countries. iMessage texting is problematic. Good value for the money.

Reply from Airalo2026-10-07

Hi! Glad you are having a smooth experience with Airalo across multiple countries. If iMessage is acting up over your data connection, our support team in the chat can help check what is going on. We will keep an eye on what you are seeing so it works better for your next stretch of travel. The Airalo Team.

Not in the mood who cares

Not in the mood

Reply from Airalo2026-10-07

Hi! If it did not go the way you needed, we get that it puts a damper on the whole trip. Please open the Support Chat in the Airalo app so a real person can look at what happened with your eSIM. It landed like this, and thank you for sharing it. Safe travels ahead!

Horrible turned better!

Horrible turned customer service save. Purchased for Albania and didn’t work , but the team was great about providing a full refund once contacted. *edited review to update other customers on successful refund and prompt handling

Reply from Airalo2026-10-08

Hello there, Thanks for the feedback, and sorry to hear your Albania eSIM is giving you trouble! Next time you need help, please contact us using our in-app chat. Our live human support team is available 24/7! I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

- i always go to africa and airalo…

- i always go to africa and airalo always dont have connection, please check on that. Really appreciate that,

Reply from Airalo2026-10-07

Hi! We can check further on the connection drops you’re seeing in Africa. We really like that you keep coming back to Airalo on your trips. This has been happening so consistently, and thank you for telling us!

I took it for a travel in three Balkan…

I took it for a travel in three Balkan states. It worked perfectly well from the beginning in Albania and North Macedonia. I had a problem in Greece. It was difficult to get the right service through whatsapp. Only a phone call helped to solve the problem

Reply from Airalo2026-10-07

Hi! If Greece needs a hand, open the Support Chat in the Airalo app, and a real person can guide you step by step right away. Glad it worked smoothly in Albania and North Macedonia, that is exactly the kind of trip we want you to have. We are glad you got sorted with phone support, and thank you for sharing what worked for you!

Good service but sometimes doesn’t seem…

Good service but sometimes doesn’t seem to work properly.

Reply from Airalo2026-10-07

Hey! We get that connection can matter most when you need it, and it is no fun when things feel a bit off. If it happens again, we keep checking what could be causing this so we can improve. We are grateful you tried Airalo on your travels!

Airalo nowadays works well without much…

Airalo nowadays works well without much issues. Earlier there were issues in installing the e-sim, but now it goes smoothly in most cases.

Reply from Airalo2026-10-07

Hi! Love hearing that installing your eSIM is now smooth for most trips, and that our app is working well day to day. Thank you for the update based on your recent experience, it really helps other travelers plan with confidence. We hope your next trip is just as smooth!

Nice application and service

Reply from Airalo2026-10-08

Hi! We’re really glad to hear your experience with our eSIMs and our services feels right for you. Love hearing this, and thank you for sharing it. We’re checking what makes this flow so great so we can keep supporting you on future travels. Would love to be part of your next trip! - The Airalo Team.

Steal people’s money

Reply from Airalo2026-10-06

Hi Benny! Sorry to hear you feel like this. I've just sent you an email to follow up and check if you need any help with your eSIM. If you're still traveling, we'd love to troubleshoot any issue you may have and help you out! Check your inbox when you have a sec! I'm really sorry to hear you're having a negative experience, and we'd love to improve it. Thank you for your feedback! Stella – Customer Advocacy

Terrible

Terrible. I can connect to 5g but My WhatsApp wont connect at all which is the lain reason why i got an esim. Very difficult to find help

Reply from Airalo2026-10-06

Hello Sophie, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

Connection kept dropping in Iceland

Connection kept dropping in Iceland. Locked out of Airbnb because couldn’t access internet. Hours tying to fix. Bought another eSIM and had the EXACT same problem. Very unreliable.

Reply from Airalo2026-10-06

Hello Tim! Thanks for raising this here! If you still need help or if you couldn't use your eSIM properly, please reach out via the in-app chat and ask to speak with a live agent. We'd love to review your case and help make things right! I'm sorry to hear that your connection kept dropping in Iceland despite buying a new eSIM. I hope your next experience goes much more smoothly. Thank you for your feedback! Stella – Customer Advocacy