Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Some amount of international calling should also be provided along with the plan. It sometimes make problematic with data only plan.
Hi! Check the package details for whether that plan includes a phone number for calls and texts. Some local packages include it, and our Global eSIM includes a number for international calls and texts too. Thank you for flagging what you expected, and enjoy your trip!
Hi! Thanks for sharing that you are getting a smooth connection with your Airalo eSIM. It is exactly the kind of travel moment we love to help make possible, so we really appreciate your note. Hope your next trip stays just as easy! - The Airalo Team.
Great instructions for installation and use. Competitive pricing
Hi! We are really glad the setup with our eSIMs felt smooth, and the instructions were easy to follow. Thank you for the kind words, and we hope Airalo is part of your future travels on every stop ahead! - The Airalo Team.
It worked, i was a bit sceptical because last time it didn't work
Hi! Great to hear your Airalo eSIM worked this time. Next time you land, you will be up and running without that extra worry. We are improving the setup experience so the previous try does not happen again, and thank you for giving it another go! Safe travels ahead!
Hi! It is really nice to hear that our Customer Support handled things smoothly for you. That kind of travel backup is what we are working to make happen, and we are glad our eSIMs, Airalo, could be there for your trip. - The Airalo Team.
Please ensure that when i will instal the new esim to give it the distinctive name … Thanks
Hi! If you are trying to set things up the right way in your settings, we get that. After you activate your eSIM, you can choose the name shown in your phone settings, so it is easy to recognize. Thank you for flagging this, and we hope our eSIMs are part of your future travels! - The Airalo Team.
It’s been presented that you will will have unlimited mobile data but is not, if you’re working online, it will be a pain for you to do something. How can you say and promote yourself that you have unlimited mobile data but after 3 GB birthday of using it, they stop you. My advice find somebody else in these guys!
Hello Marius! To ensure fair usage for all travelers, a daily high-speed data allowance of 3GB is available. Once that limit is reached in a single day, your speed is reduced to 1 Mbps until the next day (when your full high-speed data resets). If you're having issues using your eSIM after reaching the daily limit, please reach out via the in-app chat and ask to speak with a live agent. We understand how frustrating speed slowdowns are when you're relying on mobile data to work online and we're here to help! Thank you for your feedback! Stella – Customer Advocacy
I bought a US sim with unlimited data for 15 days. The sim became defective half way through my trip. I was without internet for a day in LA. It was frustrating. I was provided with some Airmoney to purchase another sim for 7 days US unlimited data. This was not enough to get me through my entire trip. I was without internet for part of my last day, particularly when I needed to get to the airport and track my uber. It was a very disappointing experience with Airalo. I will not be using them again in future. I cannot recommend them to anyone else either.
Hello Albert! Thanks for raising this here! I can see you have an ongoing conversation with our support team. If you still need help or if you're unhappy with the resolution, please reply to their last message so they can review your case and continue to assist you. Getting stuck without data in LA, especially when relying on it to catch an Uber to the airport, is super frustrating, and I'm so sorry you had to deal with that hassle. I hope your issue will be solved soon and I hope your next experience will be smoother. We appreciate your feedback as it helps us improve. Stella – Customer Advocacy
I’m disappointed, I couldn’t get any service from the econet,instead I paid. Poor quality of network , during my staying in Zimbabwe my connection was normally offline. It is very bad, some companies are messing you reputation. Of course because of good experience in other past occasions I will be always linked to AIRALO. Kind regards
Hey lacubo, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy
Terrible. Never connects.
Hello Andy, Thanks for the feedback, and sorry to hear your eSIM is not connecting. That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy
It takes too long to set up and always gives problems
Hello Simon, Thanks for the feedback! We all know setup should be smooth and hassle-free, so I am sorry for any frustration it caused. I checked your account and saw that your ticket has already been resolved. Please drop our support team a line if there's anything else we can do for you! Mia - Customer Advocacy
Why not let us roll our gb over when we top up
Hey Gulsum! Thank you for bringing your experience to our attention. I have located your support ticket and sent a follow-up message. Please check your inbox if you have a moment! Mia - Customer Advocacy
Horrible customer service, I was charged twice and never got my refund back , chat agent is saying that I like even if I have scree6to prove, and he said that a bot lol ridiculous company
Hello Lisa, Thanks for letting us know about this! So sorry you had to jump through hoops just to get your refund—that definitely should've been way easier. After reviewing your ticket, it looks like it got sorted out in the end, but if you need anything else at all, just give us a shout! Mia – Customer Advocacy
Hey Nikhit! Thank you for your feedback, and we are truly sorry for the trouble you are having. I’d love the opportunity to investigate what happened and help find a solution. Please check your inbox, as I’ve sent an email — or feel free to drop us a line on WhatsApp or via in-app support! Mia - Customer Advocacy
the eSIM is always not working. I have experienced three times, please improve it!
I initially thought the experience with the bot was positive but after spending a lot of time we accomplished very little. I was never able to successfully use the Internet, and the bot explained I did not have phone call usage with what I purchased, which I did not realize. So I spent an extra $17 and then an extra $39 to add a few minutes to help me straighten out my travel plans because we were stranded in England. The phone calls would not go through and I still could not use the Internet so I had to contact my phone carrier Verizon and use their plan. The experience with Airalo as a product is very sorely lacking. It didn’t explain the deficiencies in what I was buying and now I had to add telephone minutes at a dollar a minute. I wound up having to use my Verizon SIM card- I should have done this from the start and I would have done better than this without the hassle. Very disappointing. The bot kept trying to get the problem resolved by having me change settings all through my phone, and it never did solve the problem.
Hey, it's wonderful to know the bot worked well for you! We appreciate your feedback about the product experience and the difficulties you've encountered. We will check into the clarity around our offerings and how we can make things easier for you. Your thoughts truly matter to us as we strive to improve our eSIM services. We hope to be part of your future travels! - The Airalo Team.
jun 6 , purchase France 15 days multiple time, due to unable to load airaelo. but after reported to the operator, he did removed the multiple purchase, but did not credit the fund back to my credit card. he told me it might take 14days to get the refund credit back. but till date. don't see this refund.
It doesn’t work in India. I bought a package and when I needed to use the eSIM to book an Uber it just didn’t work at all. Wasted €20.
Hi David, Please reach out to us through our in-app chat so our team can look into your account details and provide a solution for your purchase. We apologize for the trouble and frustration caused by the lack of connection during your trip to India. We're committed to making things right and hope to hear from you soon! Eitan – Customer Advocacy
In theory, an eSIM app is a dream. In practice, I’ve found it hard to get access to the network, the setup isn’t intuitive. When I’ve tried to get support, I’ve been run around in circles by an AI agent & found it hard to speak to a human. I had to request a refund on two occasions as the ESIM wouldn’t download so I couldn’t get onto a network. It was such a relief to purchase an ESim this morning with Holafly & get immediate access to a network. You are already time poor when you are travelling so it’s disappointing that dealing with Airalo was such a time-draining experience. On the whole, I’ve had a negative experience with this app & have had to ask for a refund.
Hello Mike, Thanks for the feedback about your eSIM. That's definitely not the smooth experience we want you to have. Next time you need help, please contact us using our in-app chat. Our live human support team is available 24/7! Hope your next experience is much smoother! Mia - Customer Advocacy
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