Airhub eSIM (airhubapp.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
What people say
E
Ed · 1 review · Experienced 2026-06-05 ·
★★★★★
eSIM Activation
I had trouble activating my eSIM. My agent, Christina MV, was very helpful as she walked me through the process and helped me get my phone working. I would recommend for anyone to use Airhub for their travels.
Reply from Airhub eSIM2026-06-09
Dear Valued Customer,
Thank you for your wonderful feedback! We’re glad to hear your eSIM activation issue was resolved and that you received helpful support throughout the process.
We truly appreciate your recommendation and support!
Best regards,
- Airhub Team
R
Radu · 8 reviews · Experienced 2026-06-03 ·
★★★★★
Great cusomer support
I had difficulties activating an eSIM and I wrote a WhatsApp message to Customer Support. An agent replied very soon with a simple solution which solved my problem.
Reply from Airhub eSIM2026-06-09
Dear Radu,
Thank you for your kind feedback! We’re glad to hear our support team was able to assist you promptly and provide a simple solution to get your eSIM activated.
We truly appreciate your support!
Best regards,
- Airhub Team
p
petrisor ion · 1 review · Experienced 2026-06-04 ·
★★★★★
Excellent customer service
Excellent customer service! They resolved my problem incredibly fast. On top of that, their products are top quality. Thank you
Reply from Airhub eSIM2026-06-09
Dear Petrisor,
Thank you for your wonderful feedback! We’re delighted to hear your issue was resolved quickly and that you’re satisfied with the quality of our service.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Martin,
Thank you for your kind feedback! We’re delighted to hear you had a positive experience.
We truly appreciate your support!
Best regards,
- Airhub Team
O
Olivia Taylor · 1 review · Experienced 2026-05-12 ·
★★★★★
Excellent service
Used this across US and it worked so well.
Reply from Airhub eSIM2026-06-09
Dear Olivia,
Thank you for your wonderful feedback! We’re glad to hear the eSIM worked well throughout your trip in the US.
We truly appreciate your support!
Best regards,
- Airhub Team
Always works without hassel. My Sim expired in Mexico. I was able to get help easily and got a new esim. Ive tried other companies and was left freaking out in a foreign country with no data. It's crucial ti get it right and you do. I have used air hub in Asia, Mexico and Spain.
Reply from Airhub eSIM2026-06-09
Dear Jackie,
Thank you for your wonderful feedback and continued trust in Airhub! We’re delighted to hear our service has worked reliably for you across multiple destinations and that our support team could quickly assist when you needed help.
We truly appreciate your support and are grateful to be part of your travels!
Best regards,
- Airhub Team
The airhub esim is very cost effective for long stays ($10 for 30 days/4GB is not bad). But sadly I can't score them 5stars because it is not quite easy to isey; I had to manually change the ApN details (to: internet) before I could get it to work.
Secondly, there's no way on the app to know my data usage, unlike the Airalo app.
But all in, it's a good eSim service that's proven to be very reliable.
Reply from Airhub eSIM2026-06-09
Dear Funchex,
Thank you for your detailed feedback! We’re glad to hear you found our eSIM service reliable and cost-effective for your travels.
We also appreciate your suggestions regarding APN configuration and data usage visibility within the app. Feedback like yours helps us improve the overall user experience, and we’ll share it with our team for consideration.
Thank you for choosing Airhub, and we truly appreciate your support!
Best regards,
- Airhub Team
J
Jason · 1 review · Experienced 2026-05-31 ·
★★★★★
Global is not an option for coverage
Went to website entered in Belize, filtered down to "Global" allowed me to purchase, installed, no service. While traveling, in-between WiFi was able to converse with customer service, which is very responsive, but come to find out Belize is not an option and I'm out my 2 orders. So just beware when purchasing, you may not be covered and will eat your purchase. They were very quick to tell me tough $hit.
Reply from Airhub eSIM2026-06-03
Dear Jason,
We’re sorry to hear about your experience.
After reviewing the case, we found that the location where the eSIM was being used is not included in the supported coverage area of the purchased plan. As a result, the service could not connect in that destination.
As a gesture of goodwill, we have already processed a refund for your purchase.
We appreciate your feedback and hope to serve you again in the future with a plan that matches your travel destination.
Best regards,
- Airhub Team
g
g RZK · 1 review · Experienced 2026-05-26 ·
★★★★★
very satisfie for quick resolution with Kumar
hello. following an installation problem, i am very satisfied with support Airhub.
thank you so much for Kumar for quick resolution of my problem. very satisfie for this service experience.
Thank you so much Kumar.
Guy
Reply from Airhub eSIM2026-06-03
Dear Customer,
Thank you for your wonderful feedback! We’re glad to hear your installation issue was resolved quickly and that you had a satisfying support experience.
We truly appreciate your kind words and support!
Best regards,
- Airhub Team
Christina C was excellent. Ran into dramas once I arrived into the destination country but Christina calmed me down and got me all sorted
Reply from Airhub eSIM2026-06-03
Dear Damien,
Thank you for your wonderful feedback! We’re glad to hear your issue was resolved and that you received prompt and reassuring support when you needed it most.
We truly appreciate your support and kind words!
Best regards,
- Airhub Team
B
Brian · 3 reviews · Experienced 2026-05-26 ·
★★★★★
Christina C was very helpful
Christina C was very helpful. She clearly and politely answered all of my questions.
Reply from Airhub eSIM2026-06-03
Dear Brian,
Thank you for your kind feedback! We’re glad to hear you received helpful support and that all your questions were answered clearly and professionally.
We truly appreciate your support!
Best regards,
- Airhub Team
Cheapest option and easy to install. My data wasn’t working initially so I reached out to their customer service on WhatsApp, and Cristina RS helped me solve my problem in no time.
Reply from Airhub eSIM2026-05-26
Dear Nainika,
Thank you for your wonderful feedback! We’re glad to hear you found our service affordable and easy to install.
We’re also happy our support team could quickly resolve your data issue and get everything working smoothly.
We truly appreciate your support!
Best regards,
- Airhub Team
J
Jan Ni · 2 reviews · Experienced 2026-05-25 ·
★★★★★
small issues with eSim QR code
With the last two e-SIMs, I didn’t receive either a confirmation email or a QR code. I couldn’t activate the SIM in the app either. However, the chat support team was able to help me quickly and efficiently.
Reply from Airhub eSIM2026-05-26
Dear Jan,
Thank you for your feedback and understanding. We’re sorry for the inconvenience with the confirmation email and QR code delivery.
We’re glad to hear our support team could assist you quickly and efficiently to resolve the issue.
We truly appreciate your support!
Best regards,
- Airhub Team
I like Airhub. The prices are good and they help you if you need assistance. Christina Jacob MV was great and responsive with my request.
Reply from Airhub eSIM2026-05-26
Dear Alejandra,
Thank you for your wonderful feedback! We’re glad to hear you’re happy with our pricing and support service.
We truly appreciate your kind words and support!
Best regards,
- Airhub Team
C
Colin Moss · 64 reviews · Experienced 2026-05-05 ·
★★★★★
Excellent customer service like this really matters
Excellent customer service when I made an error setting up my esim.
Quick and helpful and patient.
Now it's working perfectly.
Reply from Airhub eSIM2026-05-21
Dear Colin,
Thank you for your wonderful feedback! We’re glad to hear your setup issue was resolved quickly and that everything is now working perfectly.
We truly appreciate your support and kind words!
Best regards,
- Airhub Team
Dear Valued Customer,
We’re sorry to hear about your experience.
We could not find any support request from your side regarding this issue. However, as a gesture of support, we have already processed the refund and shared the refund receipt with you.
Best regards,
- Airhub Team
I would like to highlight the prompt reply I received from Kumar MV. clearing my doubts and solving my problem.
Reply from Airhub eSIM2026-05-21
Dear Valeria,
Thank you for your kind feedback! We’re glad to hear your doubts were cleared and your issue was resolved promptly.
We truly appreciate your support!
Best regards,
- Airhub Team
W
Wertcg · 1 review · Experienced 2026-05-17 ·
★★★★★
The esims sometimes may fail but the support service is really good
The esims sometimes may fail, due wrong apn settings, in this case is easy to get in touch via whatsapp to solve the problem fast and talking to a human. Thanks to christina j.
Reply from Airhub eSIM2026-05-19
Dear Valued Customer,
Thank you for your feedback and understanding! We’re glad to hear our support team could assist you quickly and provide a smooth resolution through WhatsApp.
We truly appreciate your support!
Best regards,
- Airhub Team
D
David · 1 review · Experienced 2026-05-16 ·
★★★★★
Good prompt customer service fixed issue
The process of delivering the second of 2 eSIMs purchased failed (no SMS arrived from the underlying carrier for the second SIM). I sent an email to AirHub Support and received a very prompt response, from which I infer they have 24 hour global support.
The problem was very quickly sorted out for me by Kumar MV on the first interaction (thank you), so good customer service. One star off for the process failing, but excellent customer service turned this from a 1 star to a 4 star review.
Reply from Airhub eSIM2026-05-19
Dear David,
Thank you for your detailed feedback and understanding. We’re sorry for the inconvenience caused during the delivery process, but we’re glad to hear the issue was resolved quickly and that you had a positive support experience.
We truly appreciate your kind words and valuable feedback, as it helps us continue improving our service.
Best regards,
- Airhub Team
M
Maha · 2 reviews · Experienced 2026-05-16 ·
★★★★★
I want to thank Airhub and especially…
I want to thank Airhub and especially Parto for the amazing customer service. They were very helpful, professional, and quick to respond to all my questions. The support was excellent and the whole experience was smooth and easy. Highly recommended!
Reply from Airhub eSIM2026-05-19
Dear Maha,
Thank you for your wonderful feedback! We’re glad to hear you had a smooth and positive experience with our service and support.
We truly appreciate your recommendation and support!
Best regards,
- Airhub Team
