Airhub eSIM

Great eSIM, minor activation hiccup (but support saved the day)

I bought the 30-day unlimited data + voice premium plan from Airhub for my trip to Canada. Since it's a premium plan, I had to submit my IMEI and EID (both long numbers) during checkout. After payment, I received a QR code along with instructions to install the plan — but my phone refused to activate it. A bit frustrating after everything had gone smoothly up to that point. I reached out to support and was helped by Christina RS, who explained the plan needed to be manually activated. I had to provide my IMEI and EID again, but this time I could just send a screenshot, which made things much easier. Christina got to work right away, and within about 5 minutes I received a message confirming the plan was ready to install. Everything worked perfectly after that. So overall: 4/5 stars for the product (the activation process could be smoother), but a well-deserved 5/5 for Christina RS — fast, clear, and effective support. Would definitely use Airhub again for future trips.

Amazing and helpful customer service…

Amazing and helpful customer service from Kumar. I had a query and it was answered immediately and I was able to continue my purchase without any doubts thanks to Kumar. Would recommend! I have used the eSim, my trip ran smoothly without any issues. Would recommend and definitely use again when travelling.

Amazing costumer service

Amazing costumer service! I had troubles activating my esim, they helped me through it step by step!

Never try !!!

It's an absolute nightmare to try and activate the esim. I've emailed them and tried to ask them to fix it but they couldn't. They also refused to give me a refund even when the issue clearly couldn't be solved. A really bad experience and company overall.

Good eSIM experience

It s the second time using Airhub eSIM, and this time i had some difficulties configuring it. It was sort out pretty fast thanks to the help i received from customer support, thank you Christina C, much appreciated!

Great experience

The eSIM worked well with data

The eSIM worked well with data. The voice worked, but it did not assign me a phone number, so there was no way for people to call me back.

Christina MV helped me solve my problem…

Christina MV helped me solve my problem within minute, very polite and helpful!

Issue with activation solved almost immediately

While there was an issue once my eSIM had been installed, I contacted customer support and they got back to me almost immediately (within hours) and I was able to sort out the issue with their detailed assistance. Thanks specifically to Karlton MV for the help!

Okay

The sim didn’t work for me in the Balkans but customer service gave me a refund

Christina RS assist me with my error…

Christina RS assist me with my error and provided a new QR code so I can access my eSIM within a reasonable timeframe

I didn't get my QR code and they initially refused to refund

After a being told I was not entitled to a refund, offered a small partial refund, a half refund, and then finally a full refund if I pull my one-star review here on TrustPilot, I did get a refund. I am amending my review accordingly - 2 stars for a very long dragged out process of getting a refund. I didn't get my QR code until after 12 hours or more had passed. I had to buy an eSim from another vendor. they refuse to refund my money even though they can see how this all went down on their chat system. Kept pasting this in the chat: Kindly allow us a little time ⏳, and we will keep you updated with the progress 📩. We truly appreciate your understanding and cooperation 😊 and this: Apologies for the inconvenience. We can see that you purchased the plan on 25 June, and several days have already passed since the purchase date. Please note that the validity period of the plan starts from the date of purchase. As the plan has already been active for a significant portion of its validity period, we are unfortunately unable to issue a refund in this case. That makes no sense. I was unable to use it. Airhub did not provide the code until over 12 hours after I bought it. This is very poor customer service. I insist on a refund. It says "instant activation" on the page. I have a receipt from paypal showing I paid 31 USD for eSim: Merchant Gighub System Inc Transaction date Jun 24, 2026 Order ID fe7e114d-bb49-4fba-90ed-2d120b039959 Ship to David McClelland 46 Wood Acre Dr Pittsford, NY 14534-2740 United States If you check the chat history you will see that my original request for a refund is as follows: Please cancel the order and issue a refund. I have been more than patient it has been an hour. I will take care of it elsewhere. Jun 24, 6:55 PM That is after I waited over an hour for the team to get my order sorted out. Christina We have checked your order, and we can confirm that the QR code was successfully sent to your registered email. Please note that the validity of the eSIM starts from the time the QR code is delivered As the QR code has already been delivered and more than 8 days have passed since then, we are unable to process a refund for this order. I requested a refund before the QR code as issued. It was not successfully sent. It came too late to be of use. I have been waiting for my refund for 8 days now. I have been more than patient and accomodating. I insist on a refund for the full amount.

It’s really fast no complicated and…

It’s really fast no complicated and easy to buy and the signal really good and works in all the places

It doesn't work, avoid it

Nice, but it's a shame the connection didn't work the entire trip except for a small area near Chamarel. In all the other areas of the island we visited, it always said it had LTE or 4G signal, but then the connection never worked!! Really terrible service.

Works perfect

Works perfect. No problems you feel secure and safe that your phone will always be connected.

I ordered 7Gb of data for 30 days when…

I ordered 7Gb of data for 30 days when travelling to Europe, but my data stopped at 5 Gb. This made travelling very difficult. Normally Airhub is fine but not on this occasion. After conversing with Airhub, they reimbursed me the full amount, along with an apology. I will use them again.

Every month when i top-up my eSIM card…

Every month when i top-up my eSIM card plan there are problems with the connection. I reach out to the support and the give me advise but again it happens. Especially this month the intetnet has reaaally bad quality.

I just started using them so can't…

I just started using them so can't speak to the quality of the service. Their customer service though is top notch. I hit a snag and got it resolved with Parto immediately. They were an excellent help and provided a super fast resolution. On that interaction alone, I'm glad I chose Airhub. Thanks again, Parto!

Easy to use.In Eu good and fast net.

I am using AirHub for few years

I am using AirHub for few years. Overall the service is working well. In the last few months they are having an annoying bug that dosent show the QR code on the app. The customer support and especially Christine is great and the issues resolved fast. If they can only fix this issue they will also had less support ticket since once the eSIM is activate all is working. Kudos to Christine from the support team.