Akusoli (akusoli.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Easy to place order
Hi Ashley, I’m really glad to hear that placing your order was straightforward and hassle-free. That’s exactly the kind of smooth experience I want our customers to have. Thank you for taking a moment to share this and for leaving us a 4-star review. Best regards, Jade Torres Akusoli Customer Care Manager
Easy buy, very nice explanation
Hi there, I’m really glad to hear that you found the purchase process easy and the explanation clear. That’s exactly the kind of experience I want our customers to have with Akusoli. Thank you for taking a moment to share your thoughts and for the 5-star rating. Best regards, Jade Torres Akusoli Customer Care Manager
Sadly after having hip surgery and the passing of my mama, I missed the “ window” to receive a refund for my unopened insoles. They were gigantic so I never took them out of the package and requested a refund. Did not hear back from the company and they said it must have gone to spam or junk mail. I then asked if They could send me the correct size but they were unable to help me… or unwilling to help me! They lost me as a customer and I just would say… buyer beware! Yes I missed the “ window” to return them but what company wouldn’t accept a product that did not fit and was unopened!? To me a sorry company! Never again! Just be careful and make sure you are within their “ window”!
Thank you very much for such a great product.
Hi Dawn, I’m really happy to hear you’re enjoying the product so much. It’s wonderful to know it’s been a great fit for you. I truly appreciate you taking a moment to share this—support like yours encourages me and the whole team to keep doing what we do. Best regards, Jade Torres Akusoli Customer Care Manager
Hi Catherine, I’m glad you felt comfortable leaving a review, and I’m really grateful you pointed out the issue with there being too many add-on ads. That’s not the kind of distraction I want you to experience when you’re trying to use or explore our products. I’m taking your comment seriously and will make sure it’s shared with the right team so we can reassess how these ads are shown. If you’d like to tell me a bit more about where and when you’re seeing them, you can reach me through our contact page here: https://akusoli.com/contact-2 Kind regards, Janis Torres Ondrela Customer Care Manager
Following up to ensure the inner soles are working or not. Then they were able to recommend the right ones for me.
Hi Catherine, I’m really glad to hear that the follow-up on your insoles was helpful and that the team could guide you to the right pair. It’s great to know our ongoing support made a difference for you. I appreciate you sharing this experience and your 5-star review. Best regards, Jade Torres Akusoli Customer Care Manager
The process is simple and straight forward.
Hi Char, I’m really glad to hear you found the process simple and straightforward—that’s exactly what I’m aiming for when we design the experience at Akusoli. I appreciate you taking a moment to share this and to leave a 5-star review. Best regards, Jade Torres Akusoli Customer Care Manager
A great deal offer of the extra 10% off and the quality of the material of the insoles and the longevity of what it provides for my feet and my health.
Hi Kalman, I’m really glad to hear you’re enjoying both the extra 10% offer and, most importantly, the quality and durability of your insoles. Knowing they’re making a real difference for your feet and overall health means a lot to me. Thank you for taking the time to share your experience and for the 5-star rating. Best regards, Jade Torres Akusoli Customer Care Manager
Looks like a Great product at a decent price! Looking forward to trying them! However I hate when vendors try to keep adding on more and more stuff to charge us more.
Hi there, I’m glad to hear the product and pricing made a good first impression and that you’re excited to try it out. At the same time, I can see how all the extra add-ons during the process can feel frustrating and pushy. That’s not the feeling I want you to be left with when you’re ordering from Akusoli. I’ll make sure your comment about the upselling is shared with the right people so we can review how this comes across. Thank you for taking the time to share such an honest review, and I hope the product itself turns out to be exactly what you were hoping for. Best regards, Jade Torres Akusoli Customer Care Manager
The price of these insoles was very reasonable. Product arrived quickly and the insoles were of amazing quality. But the best part was how good they have made my feet feel amazing!! And they have even helped my back pain. Very pleased with this purchase!!
Hi Alice, Reading your review genuinely made my day. I’m so glad to hear that you found the insoles fairly priced, received them quickly, and that the quality exceeded your expectations. What makes me happiest is knowing they’ve helped your feet feel better and even eased your back pain—that’s exactly the kind of difference I hope our products can make. Thank you for sharing your experience and for choosing Akusoli. Best regards, Jade Torres Akusoli Customer Care Manager
Hi Wiesia, I’m really glad to hear you found everything concise and straightforward – that’s exactly the kind of experience I want our customers to have with Akusoli. I appreciate you taking a moment to share this, as it helps me see what’s working well. Thank you for choosing Akusoli and for your 4-star review. Best regards, Jade Torres Akusoli Customer Care Manager
Hi Heleen, I’m really glad to hear you’ve found everything easy and efficient with Akusoli. That’s exactly the kind of experience I want our customers to have. Thank you for taking a moment to share this—your review genuinely encourages me and the team to keep doing better. Best regards, Jade Torres Akusoli Customer Care Manager
Hi CHARLES, I’m glad to see your 4-star review, and I really appreciate you mentioning the downside you experienced with the number of post-purchase offers. I can understand how that might feel a bit overwhelming when you’re just trying to complete your order, and your comment helps me see this more clearly from your perspective. I’ll make sure your feedback is shared with the team so we can review how those offers are presented. Thank you for taking the time to share this—it genuinely helps me look at where the experience can be simplified. Best regards, Jade Torres Akusoli Customer Care Manager
Im on a fixed income & purchasing these instead of food for the next 3 days. Please, please actually be legitimate and not another Facebook Ad Scam because praying on people with health issues is beyond fu**cked up w/ a special place in hell
Hi, I really appreciate you being so open about your situation, and I genuinely understand why you’d be cautious and worried about being misled, especially when you’re making a choice like this on a tight budget and for your health. Akusoli is a real company, and I take it seriously that you’ve chosen to spend money with us instead of on other essentials for the next few days. That’s not something I take lightly, and I don’t want you feeling left in the dark or unsure about what you’ve just ordered. If you have any questions about your order, the product, or what to expect next, I’d really like to go through everything with you so you feel fully informed. You can reach me and the team directly via this page: https://akusoli.com/contact-2, and if you include your order details there, I’ll make sure your message gets proper attention. Thank you for giving Akusoli a chance, especially under such difficult circumstances. Best regards, Jade Torres Akusoli Customer Care Manager
Great product and excellent service. The time line from purchase to delivery was impressive.
Hi Elsa, I’m really glad to hear that you’re happy with both the product and the service, and it’s great to know the delivery timeline met your expectations as well. Thank you for sharing your experience and for the 5-star review—it genuinely means a lot. Best regards, Jade Torres Akusoli Customer Care Manager
Hi Dianne, I’m really glad to hear you’re enjoying our products and the discounts as well. It’s wonderful to know everything is matching what you were hoping for. Thanks so much for sharing your experience and for the 5-star review. Best regards, Jade Torres Akusoli Customer Care Manager
It was very easy to navigate the site except I don't like all the nonsense at the end to try and sell you more, but you aren't the only one to do it. But a nice experience. Now hopefully they work.
Hi Linda, I’m really glad to hear you found the site easy to navigate and that, overall, you had a nice experience with us. I also hear you on the extra offers at the end of checkout — I know that can feel a bit much, even if it’s common on many sites. Feedback like yours helps me think about how we can keep things clearer and less intrusive while still sharing relevant options. Thank you for sharing your experience and for choosing Akusoli. I hope you’ll be very happy with your order. Best regards, Jade Torres Akusoli Customer Care Manager
All was good except too many “additional offers”
Hi there, I’m glad to hear that overall everything went well, but I can see how being shown too many additional offers would feel a bit much. That’s really helpful for me to know, as it tells me we need to review how and when these are shown so the experience feels smoother and less cluttered. Thank you for sharing this so openly and for taking the time to leave a review. Best regards, Jade Torres Akusoli Customer Care Manager
Hi Matthew, I’m really glad to hear that you found it easy to place your order with Akusoli. A smooth checkout is something I care a lot about, so it’s great to know this matched your experience. Thank you for taking a moment to share this and for the 5-star review. Best regards, Jade Torres Akusoli Customer Care Manager
I was able to retrieve my account, I think.
Hi Karol, I’m glad to hear you were able to gain access to your account again, even if you’re still a bit unsure about it. That’s an important step, and I appreciate you sharing that experience with us. If at any point you feel something still isn’t right or you’d like someone to double-check your account status, I’d really like to have my team look into it in more detail. You can get in touch with us through this page so we can review everything with you: https://akusoli.com/contact-2 Best regards, Jade Torres Akusoli Customer Care Manager
202 reviews matching