Alans Factory Outlet (alansfactoryoutlet.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Your staff was most helpful. We wanted a different configuration from your standard design, but it was no problem. I also made some last minute changes and they were incorporated promptly. We are looking forward to installation. Thanks.
Quick to reply, easy to submit, good pricing.
The crew that built our carport was the best. Very kind and worked hard. I couldn't believe how well they did. If I hear anyone who is thinking of a carport or garage. I will steer them towards Alan's.
I'm going four stars for now. I love the ability to design your building and so far all interactions with the company has been positive. Once the entire process is completed I will update.
It's been great talking to the wonderful ladies at Alan's Factory Outlet. So far they answered all my questions. Very nice and professional.
Very easy web site for designers of the carport
Communication is great, everything going smoothly.
Designing step by step was straightforward. And ordering was as well. Any questions were answered promptly. So ordering was not a stressful exercise.
The ordering process was easy. I designed my own building online. I submitted my design. I received an email a few minutes later explaining the ordering process and the timeline for receiving my garage. It was an overall great experience.
Website is very easy to navigate. Followup has been quick and responsive. This is my second building I have ordered from y'all
So far designing the building online and ordering as been very easy. Hope delivery and construction are as well.
The ordering process was so easy! Excellent customer service and attention to every detail of getting our order just like we wanted! Highly recommend Alan’s!
Great and fast response to my inquiry and ready to come and put up
Communication after the sale has been great. The ladies in the office do a fantastic job keeping me updated about my new carport. I would recommend this company and will use them for future projects.
We are so happy to hear about your positive experience with our team and the communication regarding your new carport. We truly appreciate your recommendation and look forward to assisting you with future projects!
I placed the order for a building on February 23 2026. It is now July3 2026 and they are telling me the earliest it will be is installed is sometime in August. They have been saying next month for 2 months. At this point I am just going to try and get my deposit back and move on. Do not believe any of the lead times they post on the website. I assume they just point those lead times and then string you along. Ordering was easy and response has been quick but what does that matter if 6 months later you have no building. Do not give this company your money. I had to give a 1 star because negative stars are not available.
Mr. Killebrew, I am so incredibly sorry the wait time has exceeded the estimate provided by the builder when you ordered. We can absolutely provide a refund of your deposit if you don't wish to wait for the upcoming date currently being forecasted. Please reach out to our office to finalize the request to cancel with a refund if that is your preference. You can reach us at 800-488-6903. We look forward to assisting you further, and again, I sincerely apologize for your extended wait. Warmest Regards, Suzie
Just waiting on install date all other communication great!
We're so glad to hear our communication has been great! We appreciate your patience as we finalize your installation date. We are working to get that scheduled for you very soon.
Alan's Factory Outlet is a wonderful company. The website is extremely user friendly. It lets you build your own unit, whatever you should need, choose your own color, style, roof, sides, open closed, everything is there for the perfect setup. After building what you need, it gives you the price so you know upfront how much your paying. You don't have to call and get pressured with upselling. Put down a down payment and they send a email to let you know when they'll be there. They show up on time, build your unit and that's it! Simple, professional and communication...that's it! This is my second carport and it has been a pleasure not having to do anything but read a couple of emails. DEFINITELY going to continue using this company!
We are so pleased to hear about your excellent experience with us, especially regarding the ease of our website and the straightforward process of designing your unit. It's wonderful to know that our transparent pricing and communication met your expectations, and that the installation was simple and professional. We truly appreciate your continued business and your kind words about our service. We look forward to assisting you again in the future!
Was very easy to design our building & select the options we wanted.
We're so glad to hear that designing your building and selecting options was a very easy process for you. We appreciate your positive feedback!
When I placed the order I asked the lead time and was told 3-4 weeks right now. After the order was placed I called the installer and they told me 90+ days before I will see it. Called Alan Factory Outlet back and explained this and they refused to give me a refund.
Mr. Klein, I am so very sorry for any confusion that may have occurred. I do see where we provided the estimated lead time of 4+ weeks when you placed the order, but it's possible you overlooked that? It was sent to you via email on 6/19/26 if you would like to review it at this time. Our company strives to be as up front as possible, and I do apologize if we fell short in any way. Warmest Regards, Suzie
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