Alans Factory Outlet (alansfactoryoutlet.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
I ordered my carport back in March, I've not heard anything about my carport, I've tried calling them, emailing them, I have left messages and of course the emails were automated. Would never recommend this company! I'm going to contact my attorney and get some advice!
I really intended to write a 1-star review based on my experience with the delivery policies, but the set-up guys that FINALLY arrived to set up my carport were so nice and efficient and did such a good job setting it up that it really tempered my angst about the process. Nearly 3 months to schedule the delivery and setup is ridiculous. My new vehicle sat under trees catching twigs, acorns, pine cones, and the passing birds while my building was NOT on its way. And I had to dig deep in the paperwork to see that the delivery schedule is based on, essentially, when they can get around to it. I was actually going to eat the deposit and call local metal carport builders, but they were no better than this! What's the deal with metal carport builders???? At any rate, I have my carport and I'm quite, no, very happy with it.
Mr. O'Neil, We completely understand your frustration and also wish the lead times were quicker than we are currently seeing. Our hope & prayer is that they will come down in the near future. Although I understand the wait was long, we are thrilled you love your new carport and hope you enjoy it for many years to come. Warmest Regards, Suzie
everyone has been very nice and helpful. can't wait to get our new building.
The website made it really easy to design what we wanted and once the design was completed everyone we dealt with at Alan's factory outlet was very courteous and helpful. It has been a pleasure to do business with this company
Alans Factory Outlet was extremely easy to build the plans. In addition, they sent out very clear instructions, have contacted me several times to keep everything moving. Very professional and easy process.
The building is very well built, I could not be happier with it. the fit and finish are fantastic. As for the install crew they were very good at communicating, respectful and extremely hard working. these guys are real pro's every screw is inline; all the trim is perfect. I was amazed to see my 25-18 shop with a 12-foot Carolina side awning get built in a single day. these guys are the real deal! I am planning on a car port next, and my son is planning his new shop with Alan factory as well.
I am very pleased with the 20x20 carport I purchased from Alan's Factory Outlet and completed by Carolina Carports. The structure itself is high-quality, sturdy, and looks great on my property. However, I want to caution potential buyers—especially those in the North Arkansas area—about the communication and installation process. General communication with the company was subpar. As for the installation, while the crew did a solid job with the assembly, they attempted to add unexpected upcharges once the job was already underway. I had read warnings about this specific contractor tactic in previous reviews, so I had to take a firm stance. I offered a flat $100 extra and stated they could either accept it or load the carport back up. I had originally intended to give them that $100 as a tip anyway, so it balanced out financially, but the lack of transparency is disappointing. Buyers should be aware and prepared to stand their ground.
Chris, We are so very sorry to hear about the surprise fee you were charged. While far from standard practice, there are rare cases in which a labor fee would apply. One example would be needing to install over an item, like a vehicle lift or RV, that cannot be moved. Unfortunately, I do not have enough information from you to identify an order that was placed with our company to better assist. Would you mind reaching out to our office so we can better understand why a fee was charged? You can reach us by phone at 800-488-6903 We look forward to hearing from you so we can assist you further. Sincerely, Suzie
Staff were polite and friendly. They made changes three times at my request and sent me updated order forms each time.
The Alan's Factory Outlet website was hands down the best website I could find to really show me what my build would look like. I am buying the shed to move my golf simulator from my garage to a powered outside shed. There customer service has been fantastic with any question I had during my process. That being said, I am waiting on my 18x25x10 metal shed and can't wait for it to get here.
Love these buildings. I have 2 so far. Everyone is great to deal with.
The build your own was great. But the customer service was even better. When the wife changed her mind your staff made the changes no questions ask. This was great.
Thank you for your quick response! I changed my 3 star review to a 5. Looking forward to my building. 07/20
Ms. Hayes, I see we emailed you confirming receipt, early in the morning, roughly 12 hours after receiving the photos you had sent while we were closed the night prior. However, I sincerely apologize if you did not receive that message. It looks like a second email was sent as well, with some questions about the site from the builder's scheduling team. Can you please review this email and reply at your earliest convenience? Perhaps our emails are going to your spam or junk folders and that's why you aren't receiving any of them? We look forward to your feedback. Sincerely, Suzie
The carport was a great deal, nice looking carport, the installation team was a nice and a professional group of guys. The installation team did a good and quick job of installing our new carport for our boat. The only concern I had was communication with the installation date.
F RATING This company is a group of idiots, the scheduler is incompitent, i finally got a schedule date 12 weeks after my purchase, no one called to say they werent coming i sat there all day waiting i even called scheduler she said THEY WILL BE THERE UNLESS THEY CALL TO RESCHEDULE which no one did i went to work following day and the crew called at 1030 and said they will be there in 30 minutes i said im at work, he said if you cant be there they would have to reschedule my already 12 week late install so i had to take off 2 days missing work and superviser gave me points for this, my advice to everyone thinking about buying anything from Alans Carports or Carolina Carlports better think again, they are CHEAPER than local companies but YOU WILL PAY IN A BAD EXPIERIENCE WAY if you purchase from them so pay more buy from your local company and you wont get screwed. Jerry Fincher Lebanon MO
Mr. Fincher, Our company is terribly sorry the crew ran behind due to the hazardous weather in your area. I know that delays can be extremely frustrating and inconvenient. However, the safety of our crews will always be our top priority. We are very happy the crew was able to install, however, do sincerely apologize it was later than expected. Sincerely, Suzie
Carolina Carports aka Alans Factory Outlet suckers you in for a low price price quick install then forgets all about you. They require a minimum 10% non refudable to place a order commit to nothing other than one day someone will be there. A month into the contract I found out a company from Oklahoma would install but would not until they have several install orders in my area. People I don't live in a area where several other people would be ordering so it could be months before I might see results. I should have cancelled then but decided to give it a few more weeks. A few more weeks have past and still no wird or carport. I cancelked my contract and forfited my deposit. I'm sure this is how they make their Christmas money. Taking advantage of old people. There has been no communication from the sales company or the installers in 7 weeks all it cost me was $140.00 for them to fill out a contract and remain quite. PEOPLE WATCH THESE FOLKS.
Mr. Firkins, We are very sorry the estimated delivery time for this product, which was provided to you when the order was initially received, no longer meets your needs. I do see the order was cancelled, per your request; however, we are happy to reactivate the order at any point if you change your mind. Unfortunately, we cannot shorten the estimated delivery time, although we truly wish that were an option. We do hope you can find a structure & time line that best suits your needs, even if that is not with us. Warmest Regards, Suzie
Nice website and very straightforward. Great customer service.
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