Alans Factory Outlet (alansfactoryoutlet.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Very happy with the customer service and the installers did a great job. I highly recommend Alans.
We're so happy to hear you had such a positive experience with our customer service and installers. We appreciate your kind words!
Ordering was very easy and the response time was fast, and customer service is fantastic
We're so glad to hear you found our ordering process easy and our customer service fantastic. We appreciate your positive feedback!
great site, easy to work with
We are so glad to hear that you found our site easy to use. Thank you for your wonderful feedback!
Cancelled my order. Alan’s and the installer did a bunch of back and forth on what permitting was required and who would get it. Ultimately it ended up 100% on me after a week of communication. Clunky, unorganized and unproductive. If I’d known all this from the get go I wouldn’t have wasted my time and took my business elsewhere.
Mr. Schreck, We were equally disappointed that the permitting requirements in your area had recently changed. Our company truly wishes your permit office had not changed their permit regulations so we could have assisted you, as was standard practice previously. It is our hope that you can find a building that will not only meet your needs, but also meet your permit requirements, even if that is not from us. Warmest Regards, Suzie
Great website and design function that actually gives you the price without having to speak with anyone. I did have a few questions and customer service was prompt, helpful and very professional.
We're so happy to hear you found our website and design function helpful for pricing, and that our customer service team was prompt and professional in answering your questions. We appreciate your kind words!
So far this process has been easy to understand and very simple to complete.
We're so glad to hear that our process was easy to understand and simple to complete for you. We truly appreciate your positive feedback!
I've only had the design done so far but it went well. We will see what happens next.
We're happy to hear the design process went well! Thank you for your positive feedback.
Easy Customer Service Staff Order
We appreciate your positive feedback regarding your experience with us. We are glad that our customer service and staff met your expectations.
We appreciate your positive feedback regarding your experience with us. We are glad that our customer service and staff met your expectations.
The 3d design, options, to placing order. Simple and super detailed!
We are so glad you found the process simple and detailed! We appreciate your positive feedback.
We were told 3-5 weeks for RV cover to be installed. Apparently those lead times aren’t for every state so if you’re in Louisiana don’t expect yours to for double that time. That’s what we were informed today after waiting 4 weeks already. So if you’re in a hurry and live here might want to ask before paying your deposit the actually lead time not advertised lead time.
Ms. Jones, I am unable to locate any orders with our company under your name. Did you perhaps use a different name to place an order? Or did you possibly order with a different company? We hope to hear from you so we can assist further! Sincerely, Suzie
Everything went well while ordering our metal building. Communication was good with lots of emails letting us know what to expect next. When we had a few questions and we wanted to speak with a representative they answered the phone and was efficient with their response.
We're happy to hear that your experience ordering your metal building was positive and that our communication met your expectations. Thank you for your kind words!
Easy to make changes and customize my order
We're happy to hear that customizing your order was easy. We appreciate your positive feedback.
Ordered carport in October. They finally scheduled install in February. Their trailer was too large to access my driveway. Rescheduled two times to again claim they couldn't access my driveway after knowing they needed a smaller trailer. They never actually arrived at my house the second time. The only thing they did quickly was refunding my deposit.
Mr. Controne, We were equally devastated to learn the crew could not access your installation site. That is truly never the outcome we hope for when a customer trusts us with their building needs. Unfortunately it is a requirement that the crew be able to reach the site to install a building, and when that is not possible, the only option we have is to cancel the order entirely. Our hope is that you can find a storage solution that will ultimately work with your space, even if that is not with us. Warmest Regards, Suzie
Website and customization is easy to use. After I ordered my garage, I received an email right away with instructions on completing the scheduling of the installation. This is the 2nd building I have purchased from Alan's factory and I am pleased with their business. So far the process has been user friendly and efficient.
We are so pleased to hear that your experience with our website and customization process was easy and efficient. It's wonderful to know that this is your second purchase from us and that you are happy with our business. Thank you for your kind words!
So easy to design and see your building and not tricks. Also the price and how to change that up or down. So far I’m very pleased with the process and the staff. First class
We are so pleased to hear you had such a positive experience with our design process and staff. Thank you for your kind words!
From the custom build website to the finish, Alan's factory outlet did their build within a good time frame. I am so relieved that I have such a well built carport for my wagon and truck.
We are so pleased to hear you are relieved and happy with your well-built carport! Thank you for your wonderful feedback.
So far it has been easy to use the designer and order the building. Im a little disappointed that when you choose a 6 lite entry door the designer pops up a message and says if you need a certain swing on the door to contact support. Which I did after ordering and support said we don't do that you just get what ever door comes. Hopefully that will be the only set back we encounter.
We appreciate you taking the time to share your experience. We are equally as disappointed in the manufacturer being unable to provide a clear answer on the swing of certain types of doors we offer. As soon as we can find a better solution, we will absolutely implement it.
Working with Alan’s was great! The process was really simple, I quite literally designed what I wanted, paid the deposit, and once the building was delivered they installed it same day! There was shipping delays but that’s out of Alan’s control, but overall it was a really great experience!
We're so glad you had a great experience with us, from design to installation! We appreciate your understanding regarding shipping delays. Thank you for your wonderful feedback.
My parents Ordered a carport on March 26th and they were told it would be installed 4-6 week later. June 3rd. That date rolled around and He had not heard from them so he had to call them and they said they were running behind because of the weather so it would be June 5. And then that date rolled around he heard nothing so he called and they said there was bad weather so they couldn’t come. Now the date is pushed back to June 30th. They should have been next on the list to have this done. It is RIDICULOUS that they are having to wait nearly 4 weeks, AGAIN!!
Tiffany, We were equally disappointed to learn that the poor weather conditions caused the delivery to be cancelled. Unfortunately the crew's safety will always be our number one priority. While I do see your father has been rescheduled for the very next route headed to his area, I have offered him the option to cancel with a full refund if he would not prefer to wait any longer. Please ask him to reach out to us if he would like to cancel with a refund as offered. Sincerely, Suzie
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