Fashion Design
Written by the business, not verified by us.FASHION LAB (alessandrovasini.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 8% of negative reviews. Last updated 2026-10-24.
Now almost 12 weeks since my order - no boots in sight nor any sort of communication that they may be on their way. Multiple emails, with very vague responses (if they do respond!). Overall a disappointing experience for an otherwise seemingly luxury brand.
My order of £400 took months to arrived after chasing for weeks. Once arrived the boots don’t fit even tho it’s my size. I have now emailed them for weeks and left them messages on social media about my return but no response apart from one email saying they do not give refunds to UK. THIS IS ILLEGAL! I’m stuck with my order that I can’t wear not get a refund. Don’t buy anything from them because if it don’t fit you can’t get a refund. When making comments on social media they just remove the posts
I ordered a pair of black boots on January of 2024. The company charged my account but has not shipped my boots yet. Buyer beware
I placed an order Feb 11 and financed through Affirm! Neither will refund!! Beware of using affirm!!!
Ordered (very expensive) boots almost a month ago and haven’t heard from them since. The money was taken off my credit card immediately. I wrote several e-mails but they do not get back to me. Don’t trust this company!
I have been trying to contact customer service for weeks to ask about my order and have received no reply. I have emailed the sales department, service department, PR department, investors department and none of them reply. DO NOT ORDER ANYTHING FROM THIS FRAUDULENT COMPANY.
So I would NOT order from this company EVER. They do not honor their word and they do NOT give refunds. They take months to ship your item and if it does not work out claim it is too late to return them. They are not an honest company so I can only give the one star.
Dear Jenn Kanefsky, We understand this is the third review for the same transaction. We are sorry you feel this way but we have already explained that since you had opened a dispute for this transaction after the order was already shipped we had to wait for the dispute to be closed. As we confirmed via email a refund has been already processed and should reflect to your account very soon now. Sincerely, AV Sales Team
After 3 months my boots arrived and they are F*n amazing! Im a bit ashamed of myself for having sent harassing emails demanding they be sent quicker. Spoiled american mentality! They arrived in perfect presentation and are exactly what I thought I was getting. I ordered keith boots and i was smart enough to go up a 1/2 size and they fit like a glove. Thank you and sincere apologies for being an ass in the process of receiving these.
Does not deliver products, i have an order from over 8 months ago which had yet to be delivered , also customer support is not helpful with dolving any issue, and often simply doent respond. Dont spend your money with them, they will never send you anything
Terrible service. Nearly 8 weeks and boots have not been shipped. Have emailed several times and no response. Disgusting! If you are reading this respond asap. Legal action is in motion. Such a shame as the product is great !
Do not order from this company. I won’t give them even one star but I cannot leave I review otherwise. I ordered two pairs of jeans and a pair of boots, the jeans arrived but not the boots. Nobody told me that the boots are not in stock or gave me any information when they will be available. The jeans did not fit me so after sending 4 emails and almost a month wait they finally replied with return instructions, still waiting for my refund. I asked them a few times to cancel the boots since I am not getting any updates on when I should expect them, and if they do not fit me I really cannot deal with their customer service, the constant following up with no response. Horrible customer service. I should have read the reviews before placing an order.
I was pleased with my order. The website recommended I order a size down for my garment and that was accurate. My only suggestion is it would be nice to receive more email notifications updating me with the status of my order. Three weeks went by before hearing anything about my order being shipped out.
After nine weeks I received the boots I ordered, they are gorgeous and thank heavens they fit, because I don’t think I would have been willing to wait another nine weeks for a replacement. This company makes a beautiful product, but needs to improve their communication. To their credit they did reach out, after I left a previous review on Trust Pilot, and apologized for the delays and the lack of communication. I will shop with Alessandro Vasini again because the products are excellent, I just won’t expect to receive my purchase for a couple months.
Great Product ( leather jacket) However,, the communication between consumer and retailer are not good enough for me and the money spent on their products. After reaching out after 2 weeks of no indication of my purchase being delivered, the company finally reached out to me via email. Communication is key and the company is lacking in communication of order status.
The boots are stunning! Love the shape, the leather is so beautiful and the craftsmanship is really outstanding. I got the Nico boots in black calfskin.
It’s my 4th purchase and it’s not the first time that the brand experiences heavy delays of delivery, but they seem not to learn from it, in terms of process and communication. What is the cost to send an email to your customers that are waiting for news about their order during 2 months? How difficult is it read the mails that arrive into the mailbox and answer to them? 4th purchase and there won’t be 5. It’s a pity because the shoes are really great.
They simply never deliver product, have things that are of random sizing (jeans that have been ordered before of the same style and size have completely different sizings) boots take months to deliver. I ordered a pair of boots 5 months ago and when you contact customer care they dont try to do anything, except get more info and then never respond for any follow-ups after you provide them with info. Honestly horrible cusyomer care, the products themselves are good, when they arrive, but they nearly never do or are a wrong size.
Buyer beware… I ordered/paid for a pair of boots from this brand 3 months ago and still haven’t received them. I’ve had to file a dispute with my bank to get a refund. Terrible company and customer service. I bought YSL boots instead. Don’t waste your time and money.
We see this order has been delivered. We are very sorry for this bad experience, we did have some major delays, particularly within the boots and shoes category and several orders have been affected. Our sincere apologies for the inconvenience with your order.
TIGHT. Nuff Said.
I couldn't highly recommend this company for quality!! Yes,from some rewiews I've read re:the costumer service,sometimes can take day or two they to reply, but they DO REPLY! I've ordered their Gloria jacket and is out of this world, honestly everything is Tops!!!! Costumer service was spot on and very helpful re the sizing. Thank you to all the stuff that help me for my jacket!
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