1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.
Is Alibaba.com legit?
Alibaba.com (alibaba-inc.com) has a 1.2 out of 5 rating on OK.one, based on 120 user reviews collected here. It is listed under Business Services and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 51 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Buyers frequently shared that they experienced delivery delays and received items that differed from the descriptions provided online. Many people warned that funds were debited immediately through various payment methods without any proper order confirmation or delivery guarantees.
Some reviewers were not happy with the customer service, explaining that online support agents only offered automated replies and failed to provide meaningful help. Shoppers also encountered frustrating obstacles when trying to navigate the platform, as faulty website features and strict policies made handling returns or securing refunds nearly impossible.
Auto-generated from all reviews of this business. For reference only.
2 years, $10,458 blocked – Trade Assurance does NOT protect buyers
I paid a deposit of USD 10,458 (40% of order value) to supplier Guangzhou Lili Toys Co., Ltd. (Lilytoys) via Trade Assurance in April 2024 for a floating water park. The goods were never shipped. I have been requesting a cancellation and refund since the order was placed.
Case #: 1000384418505 | Order #: 209314515001025314
Alibaba's dispute team has been cycling through evidence rounds for years with no decision
After nearly 2 years, Alibaba Trade Assurance has failed to protect me as a buyer. The dispute process appears one-sided, slow, and ineffective. I am now pursuing legal action.
If you are considering a large B2B order via Trade Assurance: keep ALL communication on-platform, and know that bank transfer payments have virtually no protection if the dispute process fails.
The seller has lied throughout my purchase about the wait time and four months later, after being told I would have my item within 100 days, I am still waiting.
The seller also deliberately uploaded a fake tracking number so that the item appears to have been “delivered” even though it is nowhere to be seen.
I have reported this but the Alibaba customer service agents do not fully understand English and shower you with compliments and praise (“you are a wonderful customer” etc) but don’t actually resolve your callout.
This experience has been very expensive for me personally and professionally, not a reliable platform in my opinion
I ordered a desk from their supplier Ganzhou Lejiang Furniture 2 months ago. They never provided a tracking number and instead created an interface to pass it off as proof receipt. They claim it takes 1 to 2 months for clearance at sea shipping customs, which if true only happens when theres a issue, they have scammed me out of my hard earned money yet acts like they are right. Alibaba would not cover me with trade assurance despite seller not providing tracking or using a creditable shipping service that provide tracking. Be warned.
We are Still in a “fight” with Alibaba and their so called “trade assurance” which clearly is not working , so i advise you to go to other platforms , because ALIBABA is lying and only protecting their own suppliers.
This is a scammers paradise. If you get scammed they will not help you. They will not take down suspect sites, they do not check sellers postings so are complicit in supporting fake companies. Then.... Try to contact them.websites and apps check full of buttons to press etc but nothing that helps. Be warned. You have no protections here.
Alibaba coned me for £10000 several years ago. I ordered 10 sets of granite memorial blanks to start my solo stonemasonry jurney with. What I received was couple of crates of headstones that were robbed from existing cementarry with names dates and pictures of desseased people on them. Ripped straight from cementary. It ruined my plans. Destroyed my relationship. And put me it to debt for following 5 years to pay it off. And today they contacted me. The same company to order some more from them. I didnt order chineese food for 2 years straight in the UK. What makes you think I will trush another chineese company ever again?
Since 9 September 2025 that I placed my order with the seller Cangzhou Wings Of Liberty Sport Products Co., Ltd., I have been given a different delivery date almost every week. We are now at 25 January 2026, and the order has still not been delivered. Despite paying the full amount of 1,940 USD upfront, I have never received the product.
To future buyers: BE CAUTIOUS with sellers who promise a 10% compensation for delayed shipping or claim that Trade Assurance will protect you. These guarantees proved to be fake, both from seller side and from Alibaba side. My order was marked as “completed” even though I NEVER received the item I paid for!!!!
Once payment is made, communication becomes inconsistent. You must constantly follow up yourself, and the delivery dates provided are repeatedly inaccurate. After several months of delays, the order is automatically closed by the system WITHOUT delivery. Adding to the frustration, you will be even be asked to write a review for a product that NEVER arrived, despite having paid nearly 2,000 USD!!!!!
A payment was made by the Alibaba payment portal as a T/T domestic SEPA transaction and the money was deducted from my bank account. But no confirmation received from Alibaba or the seller. Already more than a month busy to get a refund. The Helpdesk (extremely bad) keeps asking for documents and proofs every time you contact them. I have send the documents and proofs 4 times now. I think this is a kind of discouragement to stop you contacting the helpdesk.
They promise to help you but Alibaba don't help you. The Buyer Protection is a farce. Alibaba has to proof they really do Buyer Protection.
Trade Assurance Refund Nightmare – 7+ Weeks and CountingOn 8 Dec 2025
On 8 Dec 2025, I ordered 12 Mark X alcohol breathalyzers from C4 DEVELOPMENT LIMITED via Alibaba (Order 284527291501022019, Case 100043910411) using Trade Assurance. Payment went through and funds were debited.
The seller later emailed, saying they couldn’t supply the products due to an exclusive dealership in South Africa and advised me to request a refund from Alibaba.
I submitted the refund request immediately, providing all required evidence, including chats and order details. Alibaba promised the refund would be completed in 7 days.
It’s now weeks later, and the refund is still not processed. The case is stuck at the same stage, and all I get are generic, repetitive emails.
Trade Assurance is supposed to protect buyers — this has been nothing but frustration and delay. Alibaba needs to resolve this immediately.
I bought on Spring a memelory stick of Ali, shop Data Fly Shop. It was not working, I returned it and then I notitced that Data Fly Shop was a common crime shop, a real scam shop of Chinese criminals like Aunlu. Brutal, no guarantee and there are a liot of complaints over this scam shop. No refund and the Ali robot does nothing. Time to remove these criminals from Ali...and my refund.
I bought a smart phone from the Alibaba where the seller was saying that this phone is for 42 USD dollar which includes the 16 GB of RAM 1 TB of storage and 18108 megapixel of camera and those kind of fancy and description they used it by for selling the phone when I bought the phone when I started using it. The camera was not real because it was like a cheap camera. The clarity is not that much of 108 megapixel Clarity. Many features in the camera was not working you want then after when I realize I use the third-party app to verify the actual phone configuration and if it was a scam and fraud happened with me because there was originally there is only 10 GB of storage in the phone and three GB of RAM available in the phone Which is scam happened by that seller on the Alibaba I try to make the disport again and again with Alibaba team, they did the immediate mediating during the conversation but still Alibaba people are on the seller side and they are taking seller side like saying OK if you wanted to do such kind of verification you need to spend thousand USD and make the verification by our authorized dealer so they can check the phone configuration so this doesn’t make sense like my phone price is like a 42 USD and I need to spend thousand US dollar USD to just check the phone I am telling that my phone is in the trade assurance that I can return my phone but again they are charging for shipping like again to delivery and shipping. Everything I need to pay for them which is more than what my phone price it doesn’t make sense. I don’t know how this is Alibaba people are working and those many manufacturers are there are those are selling the ⚠️ Scam phone and the fraud happening on the Alibaba so I don’t recommend to buy the stuff from Alibaba if it is a cheap. And Alibaba managing team is also always on the Chinese people side and their seller side. I don’t think they are care about their customer service and customers.
My experience with Alibaba’s customer service has been extremely disappointing.
At first contact, customer service gives the impression that the issue will be handled and resolved. After that, there is no follow-up, no updates, and no real action. You only hear from them again if you contact them yourself.
When you do follow up, you are then informed that the protection time has expired, even though the issue was already raised earlier. Replying to their emails results only in receiving the exact same standard response again, without any reference to the information, documentation, or explanations provided.
This creates a frustrating loop with no real case handling, no accountability, and no meaningful customer protection.
Based on my experience, Alibaba’s customer service feels like a hamster wheel rather than a functioning support system.
STOP!!!~ DO NOT BUY ANYTHING FROM THIS CROOKED WEBSITE!!!!!
Looking to start import some small equipmen t i went to Allibaba to look around and found a REALLY cheap Kubota 4x4 cab tractor and a nice Kubota RTV1100 44x4 UTV BOTH for the unbelievable prices of $2,000 each! Whilae I AM well areare that these COULD have beed frauds, I alo know agfter 25 years of doing this that HIS is how good deals are found, so I contacted the seller who's ad sais they are in CANADA.
The HE asked me what my whatsap[p number was and I told him NOT to contact me there because its full of scammers, bet he did anyway, because I sent him my phone number, KNOWING that Canadians CAN call me, and told me that the machine is in TURKEY!!!!
RED LIGHT!!
So I contacted Alaibaba but I seriously doubt they will do anything because they DO have an escrow payment system that will prevent me from being scammed, BUT I haven't seen any evidence that they require ALL of there sellers to use it!!!!!!!!
BOTTOM LINE IS, IF YOU WANT TO BUY SOMETHING FROM OVERSEAS, EMAIL THE MANUFACTURER..............DO NOT BUY IT OFF OF ALIBABA, OR THEIR SISTER COMPANY ALI EXPRESS !!!!!!!
Shenzhen Huicai Technology Co., Ltd – Misrepresented Product, No Warranty Support, Buyer Blocked.
I am reporting Shenzhen Huicai Technology Co., Limited due to serious misrepresentation and refusal to honour their warranty obligations.
Issues encountered:
Product was advertised as IP66 waterproof, but internal inspection shows no waterproof seal, allowing moisture to enter and damage the LED drivers.
The supplier advertised a 50,000-hour lifespan, but changed this to 5,000 hours after multiple failures occurred.
Several units failed after 6–7 months of normal indoor use.
Warranty was stated as 2 years, but the supplier refused service and blamed me for “using the lights too long per day”, which was never mentioned in the listing.
The supplier blocked communication, preventing me from resolving the issue.
My evidence was strong, but the product failed outside Alibaba’s dispute window, so no dispute could be opened.
This supplier should be avoided
Their behaviour is deceptive and unprofessional. I am sharing this to protect other buyers and to request Alibaba to review this supplier’s practices, as multiple aspects of their listing were misleading or changed after purchase.
I can provide photos, screenshots, and full documentation upon request.
I bought off Alibaba website and want some assistance and because its gone passed 90 days they refuse to help.I do not want to complain about a company i bought from i want to write a nice review but they say i can not.I spent 16k on there site so why cant i write a review.I have had good service off the company i bought from but Alibaba do not help.My point is this your better buying direct to a company once you know them as Alibaba has no customer service on after sales.Very stressful .
Alibaba gives the impression of affordable prices… until you ask for shipping. I was quoted €1,000 in shipping for a €250 outdoor garden chair.
At that price, I assume the chair is travelling first class, escorted by customs officers, possibly dolphins, and maybe doing a short detour through space.
Jokes aside, this is extremely misleading. Shipping costs are not visible upfront and completely change the reality of the purchase. What looks affordable at first becomes absurd once the real costs are revealed.
If Alibaba is intended only for bulk B2B orders, this should be made clear from the start. For private customers, this setup wastes time and creates the feeling of being misled.
A ton of scammers on this ad. Waste my time choosing a product to hope to get it at a good price. Almost almost seller carry fake and poor warranty. The transation they push to etransfer without paying taxes that means they are nobody. they just want to take money money and close ad or block buyer
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