Alibaba Cloud (Aliyun) Official Website - Alibaba Cloud offers reliable and secure cloud computing services and solutions at competitive prices. Try for Free.
Alibaba Cloud (alibabacloud.com) has a 1.6 out of 5 rating on OK.one, based on 93 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-24.
the most underwhelming and painful navigation/dashboard experience, I feel it is totally unsafe to stay...you will spend hours to understand how billing and managing services works but you will find nothing ...and if you subscribe to any of there services it is nearly impossible to cancel it ....you will keep paying for those guys just because you thought : let me try , why not ?
Very clunky copy of Google cloud service, impossible to opt out of the free trial which turns paid after 90 days. Don't waste your time
i have been refund thanks
i got scammed. got a Free trial account from an advert, created an instance, tried it out for 30 mins, stopped instance. next month i got charged 60usd. told me "disk" and "bandwith" usage on a stopped instance. stay away. tons bad review out there, trust those bad reviews
Amateurish imitator of other cloud providers. Numerous problems, slow dashboard, password policies not in keeping with recent guidelines. Don't bother; there are plenty of better options.
Hi, Alibaba cloud is the worst server in the world. Many hidden charge, too much complicated and no customer support as well. After hosting in Alibaba cloud it seems in a trap. Never try their service.
I would give it a 0 if I could. Stay away. Words can not describe how bad they are. Their software is faulty: SMS does not come through, Credit cards do not debit, authorisations for Cards do not happen, their support people are clueless and tries to push blame onto others. I wasted 5 hours with their support - never again!
Don't waste your time, they claim that they have a free trial, but once you sign up you get a message that you are not eligible for the trial... when you contact them they will tell you to send tons of documents including your ID or passport... and your bank statement, etc... they are terrible and big chance they are selling personal information, by reading all the negative reviews I am now sure that's I did a mistake by wanting to give them a try, I should do a research before even waste my precious time waiting for a ridiculous reply where they just want personal info, I deleted my account immediately and I regret the energy and time I spent going through their buggy website which is hard to use anyway. Is that the cloud of Jack Ma? it seems that everyone who get rich they forget from where they came in the first place, and forget that without the people he would never arrived at a such place! am so disapointed.
The internet from alibabacloud is really really bad, after you open ticket with them, they will just say "ITS NOT OUR FAULT" instead of checking the problem. They just push the problem to someone instead of fixing it.
Great company,will support you by your side
website is really very complicated, please stay away from this website. They trick you into being a member with a $ 300 trial loan lie, and they never make the trial.
I recently signup with alibaba cloud and choose a basic server (1 vCPU, 2 GB, smallest HDD, 10mbps) and choose pay as your go (just for some tests), I don't know if it is normal that alibaba cloud charges Pre-authorization every week, I mean in my billing management console it only says $0.95USD, I know they still charge for using the hard drive, but it's a minimum, and read in their faqs they charges $1.00USD to verify is your credit card, its ok, but cmmon, more than $50 USD in less a month? First day of signup receive this: Sep/09/2019 Pre-authorization hold in the amount of: 10.0 USD (it's not 1.00 USD like they said in their faqs), We will release and then reinitiate the pre-authorization hold to your PayPal account after a set period of time on a recurring basis. then this: Sep/20/2019 Pre-authorization hold in the amount of: 15.0 USD and another $10 USD same day, whats wrong?? ask for help, still didn't respond. and a new one..Oct 1, 2019 Pre-authorization hold in the amount of: 15.0 USD There are $50.00usd on Pre-authorization charges in less than a month, even I had stopped my instance, does anyone knows if AWS do the same?? this wasn't the best experience, nobody answers my ticket since 12 days ago, have to cancel my subscription on paypal, not recommended, If you like to receive alerts of charges to your credit card every week and nobody answers you, this is the right company.
They lure you in with the promise of a free trial just to get your email and payment details but they offer nothing instead. I've been waiting 24 hours to get the 100 free sms to test out their platform, instead, I already paid 2 USD credit card authorization. Not only I could've sent 100 sms easily anywhere else with $2, I would have done it in 5 minutes. Stay away
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I used Alibabacloud for a big ecommerce project. The support team was responsive and very professional for all the questions that arose. In spite of the demanding scalability tests, the architecture performed very well and allowed us to collect more traffic than we had calculated.
Alibaba cloud leads in China and it's the only real option if you want to be serious there (Azure and AWS don't have Managed kubernetes and advanced AI services in China as they operate through a partner they don't want to give the technology to. Also growing quickly in Asia Pacific.
Alibaba Cloud has been great to connect to the China ecosystem. Using their CEN product with Proxy / Reverse Proxy I was able to serve my customer in China without refactoring. Great professional services. Great account management team. Thanks all around.
I used Alibaba Cloud to build my multi-cloud solution in a single region with Terraform. I had some issues but the support team has been able to help me quickly on some bugs on the alicloud terraform plugin. I also recommend the ElasticSearch managed service who is better then AWS !
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