ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
Written by the business, not verified by us.ALIGNERCO (alignerco.com) has a 4.4 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Health & Medical and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support team is extremely patient, kind, and professional during step-by-step video calls. Consumers find the overall process to be very convenient, straightforward, and simple to complete right from home. Many people highlight how helpful the guidance is for achieving a successful result. However, some customers also noted frustrating issues with product fit and significant delays in receiving their ordered items. A few reviewers experienced poor communication and slow responses from customer support when trying to resolve problems. Others mentioned difficulties with taking home impressions correctly without proper assistance.
Auto-generated from all reviews of this business. For reference only.Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
I’ve begun the process of finally fixing my crossbite and straightening my teeth after palate expander treatment for my narrow palate. I wasn’t going to bother with braces or Invisalign though because of the high cost. When I saw that the options with AlignerCo are just as promising, I had to find out more. I had my scan done (very cool tech and quick) and am awaiting trays. The people are very responsive in the chat on the AlignerCo website and have already made me feel comfortable. I’m looking forward to getting great results at a fraction of the cost of the old options. Can’t wait to post my results! James
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Ray Thomas was very helpful, I struggle with technology and I am a visual listener. Good experience.
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Love that they send you pictures of your teeth aligning over the weeks, so you can see your final results.
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Great session, super helpfull, clear and straightforward with Halen to help me get my impressions today. Thank you so much!
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
Really great company and results. I worked with Ele from beginning to end during the 7 month process. They did a video call to make sure that my impressions were correct. I did the treatment. It took my 17 aligners. I had crowded lower teeth that I was really conscious about while talking. The result is a great smile that I am confident about. Contacted the company for extra set of retainers. And Ele magically appeared back up on the website chat and got me my retainers. These were so much cheaper than Invisalign, but same great results. I'm a really happy customer.
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
The video call was perfect and guided me through how to properly do my teeth impressions. Thanks again, Alan!!!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
The experience from the beginning has been a nightmare. It takes weeks and weeks to get your aligners. When we finally got them, it was only 1 set that i was supposed to wear for 10 days. I ended up wearing them for almost an additional month before i got the next set(40 days!). I finally get sets 2-5 and then same thing happens again. I wait weeks on the next sets. I finally get sets 6-21 and i think things are finally going to get better, but nope. I get to set 11 and i had worn them for 10 days like normal and go to switch to set 12. They are really hard to get on and just do not fit. I email and let them know and then they try to tell me i have to start over again and want to me pay ANOTHER $725 with a $100 discount so $625!!! when im still paying for this first treatment thats not done and the aligners they sent didnt fit! They had lost their minds. After telling them they were crazy and they needed to refund me my money they decided to "offer a complete redo" I had to wait on new impression kits that took a few weeks then i sent that back and its been about 2 months now and still no aligners. This whole treatment time was supposed to be 6-8 months. As of right now it has been right at a year and i am starting back over from aligner set 1 that still hasnt even arrived. With them still drafting out the payment every month. Please do yourself a HUGE favor and do not use this company. They just take your money and do not deliver on what they say. Throughout this whole process i can't tell you how many times i emailed them about how terrible the service was and about all of the issues. I wish i had read an honest review before purchasing. I hope this helps someone not make the same mistake i did! Find a different company.
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Great customer service! 10/10 Would recommend, Thank you Ray Thomas!
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
Sometimes communication would take a few days, but ultimately the retainers came out great.
Thank you for your feedback! We’re glad to hear that your retainers turned out great and met your expectations. We appreciate your patience throughout the process. While some communications may have taken a little longer than expected, we're happy we were able to deliver a positive outcome. Thank you for choosing AlignerCo!
I did the dental impressions and sent back the kit based on the instructions given. It’s been over a week since the shipment has reached USA yet they have not cleared it. Upon checking with them they say the shipment is LOST and they cannot retrieve it because I didn’t use their prepaid label even though they never sent it to me. My shipment cost has gone down the drain and seems like so has the money I have paid. I am trying to speak to Ele with customer support to refund my money since I don’t wish to continue with this company but no one is bothering to reply. If this is how they work then I don’t recommend this company! Edited: 24 June. Someone from the Customer Adocacy team has been speaking with me 20th June about this issue. He is more focused on me removing this negative review than anything. They have said that they will be returning the impressions to me and I would have to pay to ship it again. While they said they would pay for me to ship it, I sincerely doubt if they would and have no replied to my request to first compensate me so I can use that amount to ship the impressions again. This has been an utter waste of time! I will be writing to Google to NOT suggest this company when someone looks up Invisalign options since this experience has been utmost unpleasant and unprofessional. I have requested for a refund since I don’t want to continue wasting more time and money with this company, I’m pretty sure they will make up an excuse for not being able to refund me! Will add more updates once they revert. But once again, definitely DO NOT RECOMMEND!!!! Edited: 30th June. I’m still waiting for the “goodwill compensation” for the shipping I have to pay for again. Every day it’s tomorrow. It’s been over a month since I placed this order and literally nothing has happened! I have requested several times for them to cancel the order and refund my money since this whole ordeal has been a waste of time and energy. They are refusing to do it. Really don’t recommend this company if this is how they operate. I am contacting google again to possibly blacklist them atleast from UAE so no one has to experience what I am. Edited: 9th July. After ALOT of back and forth, I resent the shipment as instructed by the team. Once again, they are unable to clear it and we are back to square one again. This order was placed on 28th May. Almost a month and a half later, the company is struggling to receive a basic impressions shipment. I have been constantly asking them to refund my money since we are getting nowhere however they are just giving me the run around and asking me to reship the package instead of actually attempting to support me. Really waste of energy. It’s best to pay more to a local dentist than deal with a scam one like this! Edited: 11th July. Once again the shipment is stuck, as expected. Possibly because the courier also believes this is a scam! The customer support team is asking me to check with the courier why it is stuck since their own shipping department is not competent enough to do. 1.5 months and we are literally NOWHERE. I’ve been asking for a refund and they keep finding excuses to ignore the request and finding reasons to keep prolonging this ordeal. Please guys. Don’t trust this company. I truly believe they are SCAM and you’ll need to chase them like I am to get your money back. Edited: 15th July. They are only willing to refund me 70% of what I paid and keeping the balance in terms of processing and shipment fee even though the actual product was never shipped! What a scam and waste of time and money. I would NEVER recommend this company to anyone. Edited: 19th July. I received an email from the company saying they will also be deducting the so called “good will compensation” they had issued to me since I had to resend the shipment due to their inability to clear customs. So they offered to pay for me to resend it to them. Now they are claiming that since that amount will also be reduced from the refund they are giving me for the original order. So much for good will. This company has tried everything possible to fleece my money and waste my time. I wish I had known about Trust Pilot and read how this company is also fleecing others like me before signing up. Clearly they are willing to do anything to scam customers. No good will or any of the BS they claim, nothing but a SCAM! Please DO NOT fall for this scam, better to pay more and go to a real dentist than waste your money and time with them! Edited: 20th July. This SCAM company is now claiming that I have not been accommodating with assisting them in ensuring the shipment clears customs. They are blaming me for their incompetence and say no goodwill since I want a refund instead of doing their job. What a cheating company. I hope whoever new thinks of signing up reads this before they decide. Please learn from my suffering!
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Best customer service and aligners for an affordable price. The customer service is very helpful. I had Aaron Foster helped me with the aligner impressions and he was great! Definitely an awesome experience from beginning to end.
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
AlignerCo appealed to me because of the affordability of this option. So far I’m glad I signed up with them. While it’s a remote plan, they have great service if you do need any help. Their rep, Brian Johnson, assisted me over video so I could complete my impressions. It was detailed help and ensured that every step in the process would be efficient and successful.
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
Alignerco provided helpful information for making impressions at home, with their free video consult
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
I’m still on beginning stages but my experience so far has been very good. The video chat was very helpful as I was nervous about messing the trays up. Thank you Ray for your help :)
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
I had a wonderful experience with Alan Shaw while getting help with my teeth impression kit. He was patient, professional, and took the time to answer all of my questions clearly. He provided easy-to-follow guidance and made me feel confident about using the kit correctly. His friendly attitude and excellent customer service made the entire experience smooth and stress-free. Thank you, Alan Shaw, for your outstanding support—I truly appreciate your help!
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
After my daughter completed her aligners, she unfortunately broker her retainers. We ordered 2 additional ones 6 months ago and have not received them. Multiple calls and emails resulting in the excuse the shipping g company is having difficulty finding them. This has been an absolute disaster and ineptitude on their part!
We’re very sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we want for any of our customers. To resolve this promptly, please reach out directly to our Customer Advocacy Team or provide additional information so that we can locate your file. We are ready to review your case in detail, and address any outstanding concerns. We want to make sure this is handled as smoothly and fairly as possible.
Great costumer service very easy to complete
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
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