Allbirds (allbirds.com) has a 2.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 103 of them were added in the last 12 months. Last updated 2026-08-10.
We have been customers of this company for years. Ordered some shoes on 23rd July. They took the money, repeated Evri delivery dates and then nothing delivered. Contacted customer service and phone went dead. Emailed. Nothing. Asked for a full refund. Nothing yet. Such as shame because they are greta shoes.
I returned a pair of shoes after simply trying them on indoors. To my great surprise, Allbirds refused to issue a refund, claiming the shoes were "worn". However, the soles are completely brand new and untouched. Treating minor dust from an indoor try-on as wear and tear is just a bogus excuse to deny a legal return. To make matters worse, the package was sent back to me unexpectedly, without any notice or tracking number. Dishonest customer support and total disregard for consumer rights. Case submitted to the European Consumer Centre. Avoid if you are not 100% sure about your size!
Ordered shoes on June 23, 2026 Waited for weeks with no updates on the order. Emailed them for details about my order. Recieved email: "We're currently experiencing shipping delays due to our warehouse transition, and our team is working hard to fulfill your order as quickly as possible. At this time, we don't have a shipping timeline to share, and I sincerely apologize for the uncertainty." No clear date so I waited some more. Reached back out after a month. got the same email and NO SHIPPING DATE OR NOTHING. issued a refund and now waiting for my full refund. WASTE OF TIME
@Allbirds Women's Tree Runners N, are the most uncomfortable shoes I've ever worn. I wore them once for about 3 hours, and they rubbed my feet so badly that they left multiple areas raw and bleeding. I contacted customer service to ask whether they would make an exception to their "no returns once worn" policy because the shoes caused injuries to my feet. They asked me to send photos of the injuries, which I did. After reviewing them, they denied my request but refused to explain why the photos didn't qualify for an exception, instead responding with generic, canned replies. A company doesn't have to make every exception a customer requests, but I expect transparency and a willingness to stand behind its products. Unfortunately, I experienced neither. I strongly suggest staying away from this company!
Don't bothering ordering if you expect the item to actually be in stock and honoured. You can check reddit and other online sources, i'm not the only one having this issue. I even gave a different option sku. As of now they haven't confirmed if available because haven't heard back from the fulfilment team. Whilst waiting days for this, this item became out of stock on the website, so a mess. Not sure why they don't just have a direct line of communication to check right away, instead of customers waiting on whatever convoluted internal processes they have.
A regular customer of Allbirds .I have paid extra to cover a return -however the returns portal has been unavailable for a week .No response at all from Customer Services .Have always been very good previously ,obviously downhill quickly since change of ownership
I recently picked up a pair of Allbirds Wool Runners, and I have to say, they've quickly become my go-to for both work and casual outings. The comfort is top-notch; the moment you slip them on, your feet feel supported and relaxed. They're the kind of shoe that makes you want to keep walking, whether you're pacing around the office or running errands on the weekend. What really stands out, though, is the sustainability aspect. Allbirds has done a fantastic job of blending eco-friendliness with practical design. The use of natural materials like wool and eucalyptus tree fibers not only feels great but also aligns with my values of supporting brands that care about the environment. It’s a subtle way to make a difference, and it doesn’t hurt that the shoes look clean and modern without being overly flashy. Overall, I’m really satisfied with my purchase. They’re a solid, reliable choice for everyday wear, and I’m happy to recommend them to anyone looking for a comfortable, sustainable option.
I ordered a pair of shoelaces for $4.00 plus $5.00 shipping. They sent the wrong length shoelaces, which I discovered when I went to use them. They would not replace them since it was outside the arbitrary 30 day window and offered nothing to make it right. It was only about 5 days late. Terrible customer service. Took them weeks to respond and then to offer no help. The new owners are not the same as the old management that cared about customers.
I have ordered shoes for myself and family for over 5 years. Quality is going down some. Ordered a pair (which will be my last!) over a month ago and they still have not shipped! Only response from All Birds is "sorry"
My initial order was really good, it arrived swiftly in a nice big box, however 2 pairs that I ordered were too big so I organised for an exchange. Everything seemed to be going ok, I printed the returns label and sent the box back, my replacement shoes arrived within a few days, no problems there. Then out of the blue, the parcel that I sent back arrived back on my doorstep having been declined? I have tried emailing the help line and phoning ( which is not great as it's a California number and not one in the UK) so far I've had no reply and now have 5 pairs of footwear, some of which are no good to me.
It is with sadness that I will not buy any more shoes from All birds. We have worn their shoes for years, have loved them. Unfortunately the last three pairs I have bought have been wrought with problems. Their customer service which used to be great is so bad now that I had to plead for a returns ticket, whole process took a month. The last pair just never arrived. After a month I requested a refund which was prompt but alas no shoes once again.😳🙃 So All birds you need to up your customer service.
These ballet style flats are seriously like wearing slippers but much more bougie. I am a fan and totally in love with the Women's Tree Breezers!
Claimed they delivered the shoes but used one of the worst services in the world, Evri, who delivers the £55 trainers to an unlocked box from which they were stolen within an hour — all while I was at home and they could have knocked on my door. It’s been weeks and although Allbirds initially promised to give me a replacement, now they are still investigating before they decide whether I get money back or a replacement. So now I’m out £55 and have no shoes. Awful customer experience. Such a shame
I purchased two shoes from them and one fit well and the other is too small despite me selecting quite a standard size. Putting that aside, I wanted to return the pair that do not fit and have been struggling with customer service since. They have hardly been helpful and I am stuck with a pair of shoes that are approaching the return deadline. If this is how they make money, then this is not a company I want to interact with every again. Do not recommend.
I was a loyal Allbirds customer for years.... but since they've been sold, their Customer Service is a joke! No reasonableness whatsoever. So BUYER BEWARE... if you have an issue , they are NOT going to fix it. I can only guess that it must be due to their financial issues..
It’s a shame how bad the company is since being acquired by private equity. Another brand ruined by crazy growth plans. Don’t waste your money!!!!
I love Allbirds shoes. They are very comfortable, especially for someone like me with wide feet. I normally have a hard time finding shoes that fit me comfortably but after buying my first pair I thought that I had found a perfect company. Unfortunately, the company was recently acquired by American Exchange Group and since then the customer service has been going downhill fast. I ordered my most recent pair before a trip to see my parents out of state. When checking out the provided delivery window fit entirely within my trip so I ordered the shoes to my parents' house, but the order never even left the warehouse. After the order failed to ship by the end of the provided delivery window, I went to contact customer support. Allbirds took down their phone customer service line and only provided an email address for contact. I sent an email asking for the delivery address to be updated to my home and asked for them to expedite the delivery since they had missed the window. While they did update the delivery address they refused to expedite the delivery (after ignoring the request initially). The customer service rep, Angeline, claimed that the delivery window was only an estimate and was based on the time after the shipment leaves the warehouse, information listed nowhere on their website. At this point, I've been told I have to wait 2 weeks from placing my order for the order to be shipped and only then will I get an updated delivery time or then I can request an inquiry. The rep claims this is because they are facing high demand but it took me contacting them to hear this. The service has been horrendous and has clearly been decimated as a cost cutting measure. They have no interest in helping their customers and I urge people not to shop with Allbirds anymore. I am still waiting of my shoes to ship and based on the other reviews I am seeing, I am preparing to file a claim with my credit card company for fraud.
Terrible customer service. I bought a pair of shoes and sent them back for a size exchange, but it's been almost a month and I haven't received any email from them. Don't buy Allbirds!!! At this point I don't want the shoes anymore, I want my money back and speak with a real person not AI responses.
Item never shipped. Customer service acknowledges receipt, but refuses to offer when it can be shipped. They avoided answering questions, and charged me anyway. Their policy makes no sense. If you pay roughly $3 for the "easy return" service, they count that as the order "partially fulfilled" an unable to be cancelled. I'm going to have to file a claim with my credit card. Do not buy from this company!
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