Allchinabuy (allchinabuy.com) has a 4.1 out of 5 rating on OK.one, based on 178 user reviews collected here. It is listed under Business Services and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-10-25.
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Honestly, this is a very long topic. I have been a student for ten days and I am still waiting for something to arrive at your warehouse. It has been 16 days since it arrived, and I have filed a complaint and warnings. You wrote that everything is fine, and we will see if anything happens to me. You must talk to me.
We’re very sorry to hear about the delay and the inconvenience this has caused. Please try contacting [email protected]. We will immediately review your case and investigate what has happened with your parcel.
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I have had the best shopping experience on all china buy I had 3 hauls shipped out already and I can say I was never disappointed with the service the quality and the fast feedback and problem solving I love this app am going keep using it.❤️
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service, there is a little wait for them to reply but the are trying their best, overall great experience with customer support team
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I really like the concept of this company and im really satisfied with them.
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service. You do have to wait a little bit if you’re in the US for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it handled within two days. Would recommend.
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
The customer service was excellent — the agent was incredibly helpful and resolved any issues I had quickly and efficiently. I really appreciated how responsive and professional they were throughout the entire process.
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service and reliable shipping
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
A premium smooth experience. Products arrive perfectly each time and have a quick support turn around. Never lets me down lol
Insanely good and easy communication, the only problem is the shipping costs
great communication and updates couldn’t be more happy
Allchinabuy.com has had really good customer service and also short shipping times!
I’d like to share my recent experience with AllChinaBuy in case anyone has gone through something similar or can offer advice. I placed an order on May 23rd, 2025. The tracking shows that the parcel cleared customs in Madrid on June 3rd and since then it’s been stuck in the status "waiting for pickup by CTT Express." On June 13th, I contacted CTT Express directly and they confirmed in writing that they never physically received the package. They only have electronic shipping information, which clearly means that the Chinese supplier never handed it over to the national delivery network. It’s now been over 25 days and AllChinaBuy refuses to take any action until 45 days have passed. They keep saying “this is normal,” but this doesn’t seem like a typical delay — it’s clearly a shipping failure. Worse yet, they haven’t even bothered to contact the logistics provider. I’ve already warned them I’ll file a dispute if there’s no solution, and still, they won’t act. AllChinaBuy just refuses to contact CTT. Has anyone experienced something similar with ACB? How did you resolve it? Any advice would be appreciated 🙏
We’re truly sorry for the inconvenience it has caused. Please feel free to contact us directly at [email protected] with your order details. Our team will promptly review your case and investigate the status of your parcel.
The best company, I recommend it with confidence. 10 stars is worth it
one of the best apps for ordering goods as i enjoy them alot with understandable working service and great offers.
Hello, I find it unacceptable that such a simple issue is taking so long to be resolved. It has now been over 4 months that I’ve been waiting for a clear response regarding an incomplete parcel. This kind of incident should never take this long to be handled. As of today: • I no longer use your services, • I no longer recommend AllChinaBuy to people around me, even though I used to be a loyal customer, • And I have now left a negative review on Trustpilot, which will remain online until proper compensation is offered. I urge you to take this matter seriously. Unless a satisfactory solution is provided, my position will remain unchanged. UPDATE after your message: I contacted you by email but you are always being polite, I will stop wasting my time with you, best regards
Dear Customer, To protect your privacy and ensure the security of your personal information, we kindly ask that you contact us using the account the parcel registered with. This will allow us to safely verify your identity and discuss the details of your case more thoroughly. We truly appreciate your cooperation.
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