Is American Dream Warranty (American Dream Auto Protect, Inc.) legit?
American Dream Warranty (American Dream Auto Protect, Inc.) (americandreamautoprotect.com) has a 3.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 35% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Why just pay for a $3,000.00 platinum plan when you have to pay for a $2,500.00 repair aswell
I purchased an extended warranty from this company paying $3000 to ensure my daughter‘s first car was protected. I was told by the sales person the warranty was good, bumper-to-bumper and covered everything including electronics.
What was not mentioned was everything that is listed on page 3 of the documents is covered. If it’s not on page 3 it will not be
covered under claim.
I could’ve save myself $500 by paying for a repair directly in lieu of buying this extended warranty. Buyer beware if you have parts on your vehicle that is not listed in the documentation you are responsible for. For context this was an automatic transmission with 85,000 miles!
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-31
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
M
Mary · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Response to American Dream Auto…
Response to American Dream Auto Protect..
Thank you for your public response. Unfortunately, my experience after your reply has been even more disappointing.
As requested, I emailed your Resolution Manager immediately after receiving your response.
After receiving no reply for over a week, I sent a second email. When I still heard nothing, I called your company on Monday and was told no one was available, but that I would be placed on a callback list and would receive a call within 24 hours.
That call never came.
At this point, it is difficult not to feel that the public response was simply intended to make the company appear responsive rather than to genuinely resolve customer concerns.
I purchased your Platinum coverage directly from American Dream Auto Protect for over $3,000 because I believed it would protect me from major repairs. My 2017 Nissan Rogue with only 51,429 miles suffered a confirmed evaporator core failure, resulting in a repair estimate exceeding $3,000.
My claim was denied because the evaporator core is not specifically listed in the contract, despite the Platinum plan advertising coverage for the air conditioning system.
I also want to address something else that has happened since my original review. Ashley was kind, respectful, and genuinely tried to help. She told me she would extend my warranty coverage and waive two future deductibles.
I specifically asked for written confirmation of those changes and was told it would be emailed to me. I never received that email, and when I checked my policy, the promised changes had not been made.
I appreciate Ashley's professionalism and believe she truly wanted to help. However, promises that are never documented or reflected in my policy only add to my frustration.
At this point, after unanswered emails, an unfulfilled callback promise, and promised policy changes that have not been documented or applied, I no longer have confidence in this company or the value of the coverage I purchased.
I have made every effort to resolve this matter professionally and privately before updating my review. I simply wanted the opportunity to speak with someone who had the authority to review my situation fairly. Unfortunately, that opportunity never came.
I hope my experience encourages others to read every detail of the contract, ask questions about what is and is not covered, and carefully consider all of their options before purchasing a vehicle service contract from American Dream Auto Protect. This has been a terrible experience and truly disappointed that I trusted this company and have found myself here with two weeks of no a/c in the peak of summer in SWFL and no follow through to make things right.
D
DONALD GOYETTE · 2 reviews · Experienced 2026-07-30 ·
★★★★★
The customer service rep that I spoke…
The customer service rep that I spoke to. I forgot his name but he was wonderful. Wonderful young man. He explained everything to me and as far as I'm concerned, your coverage is wonderful and I'm so happy and thrilled that I took it out and my vehicle is in great shape too. It's just that I like to keep my vehicle in Tip-Top shape all the time. So I am happy with the coverage that he set me up with. That's why I trusted you to do my service on my vehicles to pay for my repairs. Thank you so much
B
Bill · 3 reviews · Experienced 2026-07-30 ·
★★★★★
correct policy needed
I had been put on the wrong policy at the start but Kayla with American Dream made it right, Great to work with, thank you so much, gave me her name and correct contact # to work with direct.
M
Michael Pascarelli · 2 reviews · Experienced 2026-05-03 ·
★★★★★
Total rip-off
I called in a claim and they told me I need to take my vehicle to a ASE certified shop, there is only one within 50 miles from me. The shop charged me a $340 diagnostic fee, they submitted the estimate for the repairs to American Dream, American dream told them that based on the area the repair should only cost $750 the estimate was for $2,200 from the ASE shop that I went to which they said I needed to go to. American Dream said that was all they would pay for that repair. Now I had two vehicles with them and had been paying each month on time. I called and canceled my polices, I had already paid over a $1,000 in payments so they said that it would be prorated and said to expect $565. (That was the first time I put in a claim I don't know why it was prorated I never used it) And the check would take 2 to 3 weeks, never received anything from them. I called them and told them its been over two months and I haven't received anything so then they said they would credit it back to my payment method, and yes they did but it was only one month of payments for both vehicles totaling a little over $300. The place is a rip-off waste of time and money. Ask them if you do sign up with them, if you take your vehicle with a covered repair to a shop that they require you to go to will they honor their estimate?
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-29
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
R
ROBERT J. REYNOLDS · 7 reviews · Experienced 2026-07-29 ·
★★★★★
Asking for automobile quotes
When I first asked for quotes, I dreaded putting up with all of the sales calls, and assuming high-pressure was going to follow which I abhor. I spoke with Mike, who was the salesman, but he was cordial no pressure and worked to the best of his ability to satisfy my needs for the product I was looking for. He was engaging in conversation and at no time did I feel pressure pressure? I felt like he was trying to help me and do his job. We came to terms on a plan that suited my needs was better than other plans that I had spoken to their sales people and ultimately I signed with his company. It was a good experience I wasn't rushed. I wasn't pressured and I feel comfortable in good about the job if you contact this company and you get a chance to talk to Mike, you'll be lucky because you'll be treated fairly and honestly with no BS. He is a credit to their sales force, and hopefully more of their people are like
J
Jarvis · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Brock Austin is an outstanding salesman…
Brock Austin is an outstanding salesman who listens, understands customer needs, knows his products, and truly cares. He made buying easy, honest, and stress-free from the very beginning to the end.
Roger was awesome! Everything was quick and easy I will be bringing five more cars to him.
M
Mark Reine · 1 review · Experienced 2026-07-28 ·
★★★★★
Rep Kayla was very helpful
Rep Kayla was very helpful, polite and professional
R
Rich Lepman · 1 review · Experienced 2026-07-27 ·
★★★★★
Customer Service
Brock Austin provided “Outstanding” service and support in my decision to switch coverage from Endurance to American Dream Auto Protect.
Brock was very knowledgeable and patient, handling all my questions with precise answers regarding policy terms and conditions, explaining all aspects in detail.
Brock’s personality made it easy to relax and take in all the suggestions and information.
Again, outstanding service.
Very nice customer service rep, would recommend to others
J
Jen · 1 review · Experienced 2026-07-27 ·
★★★★★
After deciding I was through jumping…
After deciding I was through jumping through hoops at Endurance Auto Warranty company, I contacted American Dream. I spoke with a representative named Messiah. He carefully explained plans and benefits. I compared the new plan against my current plan. He was able to offer promotions and plan cost specials. I'm aware of how sales works. I understand that reps have ways to keep you on the phone and draw you into buying something. I didn't feel too much pressure. I'm now a happy customer. I won't know how much they will do for me in reality until something breaks. But, at least I'm not going to be in the old situations.
C
Christian Liang · 1 review · Experienced 2026-07-25 ·
★★★★★
Advisor hung up on me after payment
Advisor hung up on me as soon as she got my credit card number and ran the payment. No valid contract provided. They gave me a contract for my vehicle about 75,000 miles before which means its already expired. Nobody picked up. All phone lines take me straight to voicemail and say the customer service lines are closed despite it being within their hours.
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
H
Hope · 1 review · Experienced 2026-07-23 ·
★★★★★
Updated for customer service
I wanted to come back and update my original review because the company took my concerns seriously. My initial frustration wasn't with the salesperson—it was with the lack of documentation. I couldn't access my contract, the website wasn't working properly, and several things that had been discussed during the sales call weren't reflected in the paperwork I initially received. That understandably made me question whether I had made the right decision. Since then, Christina from the Retention team has gone above and beyond to address every concern I raised. She spent considerable time answering my questions, acknowledged where the original documentation was confusing or incomplete, and worked directly with their administrator to correct my contract.
As a result, my contract was updated to include the Emissions Package, Luxury Electronics Package, and Seals & Gaskets, and those additions were confirmed in writing. She's also working with the administrator and their software team to ensure the rental reimbursement and trip interruption benefit details are properly reflected in the digital contract.
I also received clarification that the maintenance package is a separate benefit from the service contract and was provided the information I needed to access it. I still believe the company could significantly improve its website, onboarding process, and the initial contract/document delivery. Most of the stress I experienced could have been avoided if the documentation had been accurate and complete from the beginning. That said, I also believe reviews should recognize when a company makes a genuine effort to make things right. Christina's customer service has been exceptional throughout this process. She has been honest, responsive, and persistent in resolving my concerns, and that has restored a great deal of confidence in both my contract and the company. I'm updating my rating because I believe the way a company handles problems is just as important as whether problems occur in the first place. Original review: The actual call was great. Jack was knowledgeable and understood all my questions. I can't say yet if the coverage will end up being trash, it sure sounds too good to be true. What is causing my 1 star review right now is the website is TRASH. I was told I would be able to download and review my full contract almost immediately...it's been 12+ hours and I still can't. and since it's Saturday now...customer service is not available...I want to see all the wonderful things I was promised in WRITING...and I feel like I'm being gaslit in the hopes that by the time I can actually see my contract, I'll have forgotten that I might want to cancel if I can't verify the terms. I will update my review once I am able to validate the actual contract to the promised services. Oh...I was also told I will receive a $2500 maintenance package as well that should have been available as of yesterday when I signed up...I have received no information on that, where to find it, how to use it...etc.
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
Worst business company I have ever worked with. Stay as far away from these crooks as possible. Worst customer service, do not care about their customers once they get you signed up. Will deny a claim regardless. Any information you have to prove that the problem was a new problem and not a ““ pre-existing problem. Have repeatedly ask them to stop calling and texting me. They will continue badgering you telling you they can restart your plan and you can be covered. Which is a lie because they won’t cover anything.
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
F
Frederick Wallace · 1 review · Experienced 2026-07-24 ·
★★★★★
Brock Austin is Great
I was desperate to find a good auto warranty service and I found one. American Dream Warranty gave me all of the answers that I was searching for. Thanks Brock
j
jonathan Reifsteck · 1 review · Experienced 2026-06-24 ·
★★★★★
I would highly recommend NOT using this…
***do not use this company*** I would highly recommend not using this company or if you do, do a lot of research and make sure they don’t screw you the way they did us. I had the representative set up two warranties for our company van and company truck. Then after about six months of making payments, we had an issue with the transmission on our vehicle. We took it into a shop who then began communicating with the warranty company. It took about two weeks and we were almost about to get the approval when they called us and said oh by the way, your warranty is voided because this is a company vehicle. Now we are having to pay 7k out of pocket to get the work done. They admit they made the mistake but say there is nothing they can do and they won’t honor their warranty. The sales rep was great but everything that follows seems like a scam and they left us in a huge financial bind.
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
S
SJ · 3 reviews · Experienced 2026-07-22 ·
★★★★★
Honestly the worst customer service…
Honestly the worst customer service experience Ive ever had.
Reply from American Dream Warranty (American Dream Auto Protect, Inc.)2026-07-23
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
S
Stevens · 1 review · Experienced 2026-07-23 ·
★★★★★
Excellent Customer Service’
Excellent Customer Service’. Robert successfully resolved my issue with my account.
The customer service was very great it help me out, but every portion I ask them he was kind.He was thoughtful and he was grateful and ingenious in a great custom service attitude
