American Dream Warranty (American Dream Auto Protect, Inc.)

Scam, Stay away!

Scam! STAY AWAY!!!!! No customer portal, ignorant customer service representatives! Tried to cancel on the same day and they put me on hold 4 times at 45 minutes before getting disconnected! I will notify my credit card company to reverse the payments! Plus I went to numerous ASE garages and dealers, needless to say none of them ever heard of American Dream!!!

Joseph Davids was absolutely fantastic…

Joseph Davids was absolutely fantastic to work with. American Dream is an incredible company, and my confidence in them is at 100%. The customer service was exceptional—Joseph took the time to listen to all my concerns, explained every service in a way I could easily understand, and genuinely kept my best interests in mind throughout the entire process.

THE COMPANY IS A SCAM

THE COMPANY IS A SCAM, THEY REFUSED TO REPAIR MY VEHICLE DUE TO THEIR HIDDEN EXCLUSIONS, WHICH EVERYONE SHOULD BE CAREFUL, ASK QUESTIONS AND RECORD THEM. ALSO IF YOU ATTEMPT TO RECORD THE COVERSATION WITH YOUR IPHONE THE CALL WILL DISCONNECT. AFTER REFUSING TO REPAIR MY VEHICLE THEY WAS SUPPOSED TO REIMBURSE TOW, THIS WAS A LIE ALSO. THEY HAD SOME EXCUSE SAYING THAT MY CLAIM HAD BEEN CLOSED OUT SO THEY CAN'T REIMBURSE ME. ADDITIONALLY, THEY REFUSED TO CANCEL THE WARRANTY BY PLACING ME ON HOLD FOR 45 PLUS MINUTES WHEN I MENTION CANCELING, THEY ALSO LIED ABOUT CANCEL ANYTIME WITHOUT PENALTY BUT THEY HAVE A HIDDEN CANCELLATION FEE. WHY WOULD A PERSON CONTINUE TO PAY FOR A WARRANTY IF THEY CAN'T DRIVE THE VEHICLE, STR8 SCAM. THE ONLY REASON THE RATINGS ARE GOOD IS BECAUSE THEY TALK PEOPLE IN TO RATING THEM AFTER YOUR INITIAL CALL BEFORE A REPAIR AND IF YOU DO A NEGATIVE RATING THEY FORCE YOU TO CHANGE IT BY LYING ABOUT PROVIDING ADDITIONAL DISCOUNTS, IT'S TRAP! HOPEFULLY, THIS HELPS SOMEONE BECAUSE I WILL NEVER DO BUSINESS WITH THEM EVER IN MY LIFETIME..........I SPOKE TO THE NICEST PERSON TODAY WHEN I CANCELED BUT EVERYONE ELSE IS FULL OF LIES! WHEN THEY GET A BAD COMPLAINT THEY SEND EVERYONE THE SAME MESSAGE JUST TO APPEAR THAT THEY CARE AND TRY TO GET YOU TO REMOVE THE POST BUT THEY DON'T CARE THEY ONLY CARE ABOUT TAKING PEOPLE MONEY, SOMEONE SHOULD FOIA THIS COMPANY TO SEE HOW MANY CLAIMS THEY HAVE ACTUALLY PAID COMPARED TO DECLINED, I CAN GUARANTEE THEY HAVE DECLINED OVER 50% OF THEIR CLAIMS!

Great morning with Ty

I spoke with Ty this morning. She was gracious, professional and we had a fun time on the phone. TY took care of my issue right away. It was a pleasure to work with her!

I hope this review helps someone else make a terrible mistake..

I rarely leave negative reviews, but I feel obligated to share my experience so others can make an informed decision before purchasing a vehicle service contract from American Dream Auto Protect. I purchased the Platinum coverage directly from the company for over $3,000 because I was told it would protect me from major repairs, including my vehicle's air conditioning system. Unfortunately, my 2017 Nissan Rogue with only 51,429 miles suffered a confirmed evaporator core failure due to a refrigerant leak. The repair estimate is over $3,000. My claim was denied because the evaporator core is not specifically listed as a covered component in their contract, despite the Platinum plan advertising coverage for the air conditioning system. What disappointed me most was the customer service. The first representative I spoke with, Chris, was extremely rude, dismissive, and lacked the professionalism and empathy you would expect from someone helping a customer facing an expensive repair. When I asked if there was anyone higher I could speak with, I was told there was nothing more they could do. I then spoke with Ashley, who was kind, respectful, and genuinely tried to help. While she was unable to approve my claim, she did extend my coverage by six months and waived two future deductibles. I truly appreciated her effort, even though it only amounts to about $200 and does not help with my current repair. My mechanic also told me that evaporator core failures are common enough that many customers assume they would be covered under a top-tier vehicle service contract. That made this denial even more disappointing. I understand companies have contracts, but I purchased the highest level of coverage believing it would protect me from major mechanical failures like this. Instead, I paid over $3,000 for a warranty I no longer have confidence in, and I'm now left with a vehicle that has no working air conditioning because I cannot afford the repair. Please read the contract carefully and understand exactly what is—and is not—covered before purchasing. Based on my experience, I cannot recommend American Dream Auto Protect.

It's really a zero rating!

It's really a zero rating!! I paid for platinum plan outright for that piece of mind!!!! Big mistake !!! I put a claim in for a transmission, and I'm being denied!!! Reasoning is a complete joke!!! I was never contacted by the coverage administrator!!! Auto is at dealership 3 weeks!!!! Beware of this company!!!

Replied to American Dream Auto Protect…

Replied to American Dream Auto Protect as they requested and did not receive a response from them. Apparently it’s easier to just ignore a client than to actually respond. They have all of my information and numbers.

I recently called American Dream…

I recently called American Dream Warranty (ADW) because I had several questions and concerns regarding my policy and some previous service experiences. To be honest, I was frustrated and was seriously considering canceling my coverage. Fortunately, I had the opportunity to speak with Ty-Ronee Mitchell. She took the time to patiently listen to my concerns, thoroughly explain my contract, and answer every question in a way that was clear and easy to understand. She never made me feel rushed and genuinely cared about helping me find the right answers. Because of Ty's professionalism, knowledge, and outstanding customer service, I completely changed my mind about canceling my policy. She turned what could have been a negative experience into a very positive one, and I now feel much more confident about remaining an ADW customer. Ty-Ronee Mitchell is truly a star. Customer service is clearly in her DNA, and she represents American Dream Warranty exceptionally well. I'm so glad I connected with her and look forward to continuing my relationship with ADW. Thank you, Ty, for going above and beyond!

Ian helped me update my payment method…

Ian helped me update my payment method on my account with ease

Friendly and respectful

Friendly and respectful, did a great job with my new policy.

Excellent customer service

Brock Austin was very knowledgeable. He even provided another option that would have been a benefit. Quick clear and efficient process. Now I don’t have to worry about. I’m grateful.

Victor was great

Victor was great, very knowledgeable and prompt!

American Dream keeps calling over and…

American Dream keeps calling over and over using fake phone numbers. We have not asked for their warranty. American Dream has now contacted Trustpilot and demanded that we turn over proof that they have been calling us. They have been calling us over and over.

Good and fast service

Michelle was awesome!!🤩

Michelle was absolutely fantastic

Michelle was absolutely fantastic. American dream is great to work with and my confidence level with them rates 100%

Robert was excellent and was very…

Robert was excellent and was very helpful throughout the call and very professional. He was really amazing and GREAT.

DO NOT BUY

I strongly advise against using American Dream for your auto extended warranty if you expect a fast, simple claims process. My vehicle has been at the shop for over a week, just waiting on the claim to be processed. I've called multiple times asking for an update, only to be given no specific date for when the claim will be resolved. This is by design, as in the contract, there is no specific time frame for claim resolution. If a claim hasn't been resolved in 90 days, they have the right to deny the claim in perpetuity. Beware of this company, as its contract terms are ambiguous and intended as a stalling tactic. My rebuttal to American Dream Auto Protect's request that I talk to them directly. - I have repeatedly asked that my issue be escalated, and it has not, nor has anyone attempted to contact me via email or phone about this issue. 7/21/2026 - Day 16 of no response to my claim. I have reported American Dream Auto Protect's lack of response to the Federal Trade Commission and my state's regulatory body for car warranties. Arbitration is next. I paid good money for a worthless warranty that American Dream Auto Protect sold in good faith. Then, when I try to cancel the policy and get a refund, I am told there will be no refund because they made a good-faith payment of $800 for a prior claim that was denied, which cost me an additional $1500 out of pocket to have it repaired. I paid over $3500 for their so-called Platinum plan. How is there no refund? Please do not be fooled into purchasing a warranty from this company based on positive sales reviews. Focus your research on claims reviews, and it should be clear that you should steer clear of this company. I will update this review with the results of my federal and state agency complaints. To my fellow 1-star reviewers, I feel your pain. Bring your concerns directly to Trustpilot via their complaints process so that, hopefully, American Dream Auto Protect and its sham "score" will be blacklisted for manipulating ratings and engaging in unethical business practices.

Great experience with Victor

Zero Customer Service

This company has only been good at taking my money. I can’t even get them to send me a hard copy of my warranty/contract, and the booklet explaining the coverages I’m entitled to. I’ve called and asked them to do so twice, but have received nothing. I’ve never received the emails of my warranty and coverages either. I have no idea what I’m paying for. I need help !