104 reviews
American Dream Warranty (American Dream Auto Protect, Inc.) (americandreamautoprotect.com) has a 3.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 35% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
They claim a 4.7-star rating. However, theyy solicit 5-star reviews from users strictly during the initial sales phone call, before any warranty product is everdelivered or used. This creates a highly illegal "deceptive net impression" designed to trick us into thinking we are buying a top-rated service contract, when in reality, the company uses unverified users. All reviews referencing an actual claims are 1 star.
American Dream Warranty is the worst warranty company I have ever used. I have used CarShield, Endurance, and some others, and ADW is by far the worst. Just for them to accept the claim, they wanted all maintenance records for my car for over a year; they also go by public records, like Car Fax, etc., to evaluate their approval or denial of claims. I tried to make a claim on a covered part for repair, I reported some vibration on the front axle of my car, and I simply took my BMW to a certified BMW service center. Upon inspection, they advised me to get a computerized BMW 4-wheel alignment, a tire rotation, and a balance; it actually fixed my issue. The alignment actually improved the vehicle's overall performance, but just 3 months later, I took my vehicle to another BMW-certified service center. The Service center advised me to replace the inner Tie-Rod Ends at 98K mileage mark. ADW also denied for a pre-existing condition, even though the 4-wheel alignment was satisfactory to the service foreman, the certified BMW service technician, and me, the owner, after driving it off from the certified BMW service center. But they told me it was denied for a pre-existing condition, even though I never claimed this repair before, and I tried to be proactive when I got my vehicle a 4-wheel alignment. So I concluded that ADW deliberately denied my claims both times, and it ended up costing me over $2K to repair my own vehicle, even though ADW auto-drafts my payment every month to pay for the warranty contract. What a waste of time and $$$$ to be scammed by companies like this to prey on hard-working individuals who believe they will have a "peace of mind" if their vehicle ever breaks down.......SMH
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
Had to cancel my policy. Misleading information provided when signing up- saying they would cover Audi sensors. If you have an Audi- don't waste your money.
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
We were broke down on side of road on a Saturday. They do not provide 24/7 assistance. The ph# is only open M-F. Everything has to be pre approved. So the expenses incurred on Saturday or Sunday, will not be reimbursed. Customer Service says sorry you had to sit on side of road 2 days but we can't cover unless pre approved.
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
Beware doing business with this company. I paid upfront for 5 years of coverage. They denied both claims. After two years, it was extremely difficult to cancel my policy and over two months and 15+ calls to get my refund check. You can never get them to confirm anything they promise on the phone in writing. They have numerous complaints registered with the Better Business Bureau.
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
Customer service is really fantastic.I don't know about anything else yet.We will see in the coming weeks and months and years
I spoke to to a wonderful cheerful young lady by the name of Ashley and she helped me update my payment method and she sent me some information through the email and even in regular mail so I really appreciate all everything she did for me. She’s great that says a lot for your company.
Ashley was very patient nice and she explained to where i understood she was knowledgeable of her work thank you
He was very helpful, and worked fast, I need a little more information about what to do with it now
American dream is a terrible company to use for an extended warranty. First, their contract is so small, you can barely read it. Second, they do not answer their phones in a timely manner, left on hold for over half hour several times. Do not work well with dealers. I made 3 payments before they finally told me that my work was not covered even though the problem was fixed. I would not recommend this company forany reason. Left with a 3,000 bill but they got me for 1,200.
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
Talked to Jack. Very well spoken, very kind and professional. Answered questions knowledgeably and was happy to do so. Some people “Don’t know Jack”, but thankfully I Spoke to him Today and He knows His stuff!
This company I have found to be a joke when it comes to trying to get a hold of them. 3 hours now on hold just to be hung up on. All I am trying to do is cancel this warrenty, I got rid of the vehicle for it and this has been a nightmare. I should have listened to my gut, this is such a joke of a company. I will be contacting my bank as well....
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
Serviceman answered all my Q's and displayed no pressure. He stated the coverages and allowed me time to do the " + and - 's " before committing. He also saved me about $600 over the other 2 companies I was considering. The coverage was all i wanted to put onto my wife's vehicle and save a lot of worry.
I am writing to express my sincere appreciation for the exceptional service I recently received. I had initially enrolled in a program and subsequently decided to request a refund, as it ultimately did not align with my needs. I was genuinely impressed by the prompt and efficient manner in which this matter was handled, leading to a highly satisfactory resolution. During this process, I had the distinct pleasure of interacting with Jalen, whose assistance was truly outstanding. Jalen exhibited remarkable professionalism and courtesy throughout our conversation. Jalen's commitment to excellent customer service significantly enhanced my overall experience and has further solidified my positive perception of American Dream Warranty. Please extend my deepest gratitude to him for his invaluable support and exemplary service.
I completed my inquiry online. A representative called me back instantly. I did get several calls back to back, but I ended up working with Joseph. He did a very good job explaining everything about the Platinum warranty, I hope. I do not like being blindsided so let's pray that everything is cut and dry as he explained. With a one time deductible and any shop of my choosing, you can't beat it. My call experience was very reassuring and I would recommend ADAP to anyone from the customer service experience.
I strongly warn everyone to stay away from ADAP / American Dream Auto Protect. In my personal experience, this company has been extremely unprofessional, misleading, and unreliable. They sell their warranty plans with promises of protection and peace of mind, but when a real claim happens, they create delay after delay, ask for repeated inspections, request unnecessary teardown and photos, and then look for excuses instead of honoring the contract. My transmission claim has been dragged out for months. The transmission was torn down as requested, multiple inspections were completed, the failure was clearly related to the torque converter and internal transmission components, and my mechanic confirmed the transmission is completely failed. Still, instead of handling the claim properly, they keep giving different excuses and wasting my time while I have no vehicle and continue suffering financially. In my opinion, this company operates in a very deceptive and scam-like way. They are quick to take your money, but when it is time to pay for a covered repair, they disappear behind excuses, delays, and technicalities. I would never recommend ADAP / American Dream Auto Protect to anyone. Do not trust their sales promises. Do not rely on verbal statements. Get everything in writing, read every line of the contract, and be prepared for a nightmare if you ever need to file a claim. This has been one of the worst customer service and warranty experiences I have ever had. I strongly advise consumers to avoid this company and choose a more reputable provider.
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right. Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience. Thank you, The American Dream Auto Protect Team
The monthly payment is far less than what the dealership wanted.
Tom: This person was spot on with what I needed. It only a short time to complete what I needed. He was very courteous with me. He did sent new policy, however he forgot to tell me it takes 72 hours to correct before I can print it ! The new email continued to show incorrect name for policy holder.
It was easy and quick. The agent was very polite and sounded real honest in every word he said in explaining the benefits his warranty offered.
Ian was extremely helpful in updating my policy!!
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