American Veterans Aid (americanveteransaid.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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C. Kettler · 1 review · Experienced 2026-08-08 ·
★★★★★
American Veterans Aid Was Amazing
American Veterans Aid was absolutely wonderful in helping us retain the benefits that were due to our Mother. They really know what they are doing and their assistance is invaluable to anyone trying to apply for veterans aid assistance. We could not have done this without their help and knowledge. It only took a couple weeks to get the application approved after it was submitted. This is a remarkable time frame to have this completed. Starting with Joline Lear and then working with Ardie Diamante, the whole process was professional and timely. Thanks also to Joyce Navarro the Operations Executive for her oversight on the process! We would highly recommend their services.
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Debbie Deem · 4 reviews · Experienced 2026-08-05 ·
★★★★★
American Veterans Aid
Joyce Navarro-Lucca, Ardee Diamante, Ned Grannis and Daisha Martinez all did a great job helping us get VA benefits for my mom. It was a long process, but once they sent it to the VA, it was approved first time. We really appreciate their help as my mom needed the assistance with paying for her assisted living room.
Thank you so much,
Debbie Deem
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Robin · 1 review · Experienced 2026-07-31 ·
★★★★★
Awesome company detail oriented and…
Awesome company detail oriented and very helpful to my mom receiving her benefits quickly! Highly recommend this company !
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TCJ · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Takes a long time but worth it!!!!
The approval process can take a long time, especially if you have to spend time finding the required documents and records. The staff at American Veterans Aid never gave up on me or my father’s application. They just continued to walk me through each step and let me know if they needed more information or documents. The people who helped me are: Joyce Navarro-Lucca; Ardee Diamante; and Jessica Garcia. It isn’t an easy process but I am very grateful for their assistance!
An amazing service!
If you are thinking about applying for a Veteran's or spousal benefit you need AVA.
My first contact was with Bill who patiently answered my many questions about the service and how it works.
Thanks to Phil and Ardee, my experienced and knowledgeable team who guided me through the whole stressful process of accumulating documents and the actual (quite lengthy!) application.
Yes, there is a fee but it's worth every cent!
My Mom's application for Aid and Attendance was quickly completed and approved. She is getting the Veteran's benefit my Dad earned as a Korean War Veteran.
I could not have done it without them!
Many thanks to the entire team at AVA.
Marianne T.
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R Mann · 3 reviews · Experienced 2026-06-18 ·
★★★★★
Don't go it alone AVA will help you!
If you are looking for help with Veterans Aid and Attendance, American Veteran's Aid with the help of Joyce Navarro-Lucca was amazing. Do not go it alone, Joyce explained everything in a clear and timely manner. Thank you, Joyce and American Veteran's Aid. Rob and Mary Lou M
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Gail H · 1 review · Experienced 2026-06-18 ·
★★★★★
Wow!
Wow! That sums it up how my two sisters and I feel regarding American Veterans Aid. AVA representative Barbara Wright was our first contact. Barbara was straightforward, didn’t make promises AVA couldn’t back up and honest with what to expect with timelines on getting the necessary documentation and honest on how long the process could take, and the cost for their services. The saying “you get what you pay for” is correct – it was worth every penny. Our case manager, Ardee Diamante, and Daisha Martinez, a documents specialist, worked with us through the process and were always there if we needed help or clarification. We could not have asked for a better team. They were fantastic. We followed their directions to a “T” – no shortcuts, which I feel made this go through so smoothly. We were told no guarantees on how long it would take to start receiving benefits once the Veterans Administration received the completed package – a few months to a year or so (or longer depending on the circumstances). It took one month! Veterans Administration received our completed package on May 8. The Veterans Administration’s check for the retroactive payments was deposited into my mother’s account on June 8, and monthly VA payments will start July 1. If it wasn't for AVA guiding us through this who knows how many mistakes we could have made to delay the process. Thank you AVA!
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Kristie B. · 1 review · Experienced 2026-05-04 ·
★★★★★
This program is amazing!
This program is amazing!! I was blessed to have Joyce Navarro-Lucca and case manager Ardee Diamante helping me with my mother's case. They were so helpful and answered so many questions. There are not many times I choose to leave a review, but I strongly felt people needed to know what a great experience they made this for me and my mother.
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Marge · 1 review · Experienced 2026-06-04 ·
★★★★★
These folks are fabulous-
These folks are fabulous- from our 1st contact Barbara Wright and our consultant Ardee Diamanté- they streamlined a government process - and we received an extremely quick approval of my 100 yr old Mom’s application. Thanks to All
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Roger Moore · 1 review · Experienced 2026-05-26 ·
★★★★★
Top tier business
I have Monica Granis to ultimately thank for my mother's approval. She kept on touch with me for 3 years before I was able to pull the trigger and come up with the funds to use this process. Upon completion of the application and submission of all forms, the application was mailed to the VA Intake Office and less than 3 weeks later, my mom's application was approved! Unheard of! THANK YOU, THANK YOU, THANK YOU, Monica for always rounding back with me and getting me the help I needed. Thank you for always being available to answer my questions and ensure that contact was made with my case manager, Kathleen. Thank you Kathleen for ensuring that I submitted the appropriate forms to get the quick approval. I humbly appreciate all that you did to ensure completeness. All in all money well spent. Thank you. This is a top tier business.
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Tom · 1 review · Experienced 2026-05-21 ·
★★★★★
How the American Veterans Aid Process Helped Me
American Veterans Aid has developed a process that assisted me in gathering and submitting the required information and VA forms for benefits that my mother might qualify for. Barbara conducted an initial dialogue with me that helped determine my mother's needs and whether they might be able to help. I worked with Marcella to gather and complete the information and forms. Ardee ensured the information was complete and promptly got it to the VA for review and decision. The whole time Joyce ensured a great customer experience. Thanks to the expertise and help from the American Veterans Aid Team, my 91-year-old mother will be getting necessary VA benefits that she earned supporting my career Amry father using an AVA process that provided a very quick turnaround for our family. Thank you AVA!
Great experience, the team was very helpful. We were successful in getting benefits for my mother more quickly than I would have by myelf.
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Kayte · 1 review · Experienced 2026-05-10 ·
★★★★★
I have been working with Joyce and…
I have been working with Joyce and Christy for months now, beginning with their help in applying for Aid and Attendance benefits for my 94 year old mother. They are extremely helpful, kind and patient. Their response to my emails regarding any and all questions that involve my mother are answered promptly. I rely on their expertise and knowledge whenever I have a question. I highly recommend utilizing this benefit if you or your loved one qualifies for it.
The people whom I dealt with were awesome. They were very knowledgeable and answered all my questions. They kept me update always. I truly am very thankful for them and how they took time to explain how every thing works and what to expect next.
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Dave · 1 review · Experienced 2026-03-24 ·
★★★★★
Outstanding Support by American Veterans Aid (AVA)
I would like to commend American Veterans Aid (AVA) on their outstanding support in helping veterans, and veteran spouses. Their support was invaluable in helping me gain veteran spousal support for our mother, from the Veterans Administration (VA). I would like to call out Monica Grannis, Dione Llamas, and Joyce Navarro-Lucca, and others at AVA who were involved.
The process for gaining the VA’s approval to support veterans and veteran spouses financial support is extremely difficult, requiring numerous historical datapoints and documenting evidence, and needed current status information. While getting all the needed information pulled together was difficult, AVA made this process smooth. They were there for me and our mother every step of this journey. As complicated as our overall government is, I really believe that veterans and their spouses would have a significant, if not close to impossible climb to reach the finish line.
I fully, without hesitation, support the great people at AVA. Their kindness and caring in making it to the finish line of success is commendable.
Dave Brokish, on behalf of Mrs. Maleta Brokish
Review: Exceptional Support for Our Veteran Father
We are writing this to express our deepest and most sincere gratitude to the team at **American Veterans Aid**. Thanks to their unwavering support, our father was recently approved for thenVeterans Pension with Aid and Attendance**.
Navigating the VA requirements can be an incredibly daunting and massive task, but we were never alone in it. We want to extend a special thank you to oyce, Christie, Barbara, and Ardee This team was:
Totaly OrganizedThey managed the mountain of information with precision.
Helpful & Knowledgeable: They guided us through each complex step so we never felt lost.
Respectful & Empathic They treated our family with genuine kindness and truly understood the sensitivity of our situation.
The Results:
Because of their diligent work, we received the full pension in less than a month. While there is an initial fee for the service, it is worth every penny to ensure the help and security our veteran father needs.
If you are looking for a team that is professional, compassionate, and effective, look no further than Joyce, Christy, Barbara, and Ardee at American Veterans Aid. They are a godsend to veterans and their families.
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321 · 3 reviews · Experienced 2025-12-12 ·
★★★★★
We had a great experience with AVA
We had a great experience with AVA. Good communication. They walked us through everything. My dad’s application was approved very quickly. Very happy.
I take pleasure in recommending American Veterans Aid to anyone seeking assistance from the Veterans Administration. From start to finish the staff of AVA was above reproach, trustworthy, punctual and extremely knowledgeable of the process needed to successfully achieve the desired results.
From the time AVA was employed to the fulfillment of the assignment was two months. Every detail of the application was handled by AVA, with the applicable information provided.
Thank you, AVA.
Melbron Self
Trenton, Ga. 2/24/26
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Brian Vaught · 1 review · Experienced 2026-02-22 ·
★★★★★
I want to say that the level of care… I received is beyond the five star!
I want to say that the level of care that I have received from Belinda on my case has been one of professionalism, commitment and she is made my case feel very personal! She is gone above and beyond of what I even expected! She has guided me along with Philip and she has made me feel at ease knowing that my case is in her hands and in Phillips. I am so glad I chose to have this team represent me! If you're wondering if this is the right team to represent you I can assure you you will not be disappointed! Thank you Belinda and thank you Philip!
