AnswerFirst

Very good and honest staff

The great greetings

The superior service and professional greetings. Our customers are very impressed with the way they are greeted, "Good morning/afternoon/evening, it's a Great Day at Lakeway"....it shows that we have taken the time to address our customers by making them feel and know just important they are to us.

Very professional

Very professional; very helpful.

Very good experience.

I am unable to comment at this time as…

I am unable to comment at this time as I don't believe we've received any calls to date.

Great customer service.

Great company

Great company! We received many compliments on the great personality and how professional the people taking the calls.

So far the contact ;I have had with the…

So far the contact ;I have had with the service has been very professional, courteous and timely in reaching out to me with regards to patient request.

Timely and professional service.

Great Service.

Great team!

Friendly, fast, consistent customer service. Very happy with our experience. Thank you!

True White Glove Service!

We received notices that our bills were higher than we expected ($8k/$9k per month), and we were able to quickly get our data form Modified at a the email field. Additionally, when we returned customer calls, we got very positive feedback about the angents! Everything has been seamless! Thank you. Rachele Klein

Great experience

The onboarding experience was very easy. The staff was very friendly and they worked with me to make sure my script was perfect. Also, I asked one of my clients that scheduled with them how her experience was and she said it was also very professional and pleasant.

We are new to your company and we no…

We are new to your company and we no complaints. From the very start it has worked exactly how we requested it to be set up.

Fast on boarding.

The process is easy and you are in control of your business greeting and how the calls are handled. The only issue is reading the Call email that you receive with each call. Kinda difficult to find the actual message but once you understand the lay out. You are good to go.

Trusted Partner In Overall Customer Experience

We have been using AnswerFirst to support our construction business, and it has made a noticeable difference in how we handle incoming calls when we are unavailable to take a call. Getting real-time information via email and text when we are working in the field is invaluable. We have found them to be dependable with 24/7 coverage and a professional representation of our company. This team fast became a partner in our daily operations and set-up couldn't have been easier. Anyone in search of an affordable way to have a live person answering service need to look no further than AnswerFirst.

So far excellent service!!

Horrible lost message and lost customers

We had our phones put to them 24/7 to be answered during business hours then going to their voicemail for us after hours. Initially they asked us how we wanted our calls taken who we would like them directed back to. They did have any type of form or format to provide this information so we provided it in a detailed email. Initially in the first couple weeks it started off good then they would constantly change the procedure and calls would go to the wrong person or we would not get the follow up emails and worst of all they DID NOT record or provide us our after hours messages. After 6 WEEKS I was told they discovered they were not recording or keeping them and there was no way to retrieve them! During the 6 weeks I asked multiple times about after hours calls to verify that I was getting them and they were being sent same as the others via email. They continually confirmed everything was good and they were being sent. We were constantly getting calls from our customers saying no one ever called them back, yet we could not locate any income calls or messages. We lost 4 customers due to never getting their messages and not knowing they needed to hear back. Worst part I could believe when I asked our rep how our calls continued to be put to the wrong person and told him how important is was for us to get all of our customers calls he responded with "Do you have anyone else who could answer your phone" What the heck?? I told him if I did I wouldn't need your service company. What a way to run off your own work that you get paid for. Once we discovered this we stopped immediately. They offered a $500 credit for their mistake. $500 doesn't even come close to the amount of income we lost from the 4 customers or the 1 1-star review one of the customers gave us because of no one getting their messages and never getting called back! I WOULD NOT recommend using this company. Your response of our experience does not reflect the standard of service you aim to deliver is not correct because this is what you did. Your internal review should have taken while we continued to have problems not after we lost customers due to your lack of service.

Well informed staff willing to answer…

Well informed staff willing to answer all our questions and work with our cumbersome purchasing system

Great service

Great service. They pick up calls right away, are professional and have helped my business grow.