Anytime Fitness

Their billing system is meant to scam…

Their billing system is meant to scam by design. One unsuccessful payment - they charge £15. Never in my life will I go back to this gym

Brian SpindlerUnited States · 1 review · Experienced 2025-03-11 · Posted 2025-11-18

No customer care

Never improve or add new equipment in fact took OUT equipment. Won't let you cancel your membership unless you die.

They took extra money out & refuse to be honest

Here's my experience with Anytime Fitness In Calgary. Brentwood location I was charged extra from Anytime Fitness in Brentwood Calgary. Biweekly fees are $26.24 TWICE a month The enhancement fee is $40.95 once a year I was charged $67.19 instead of $40.95 When speaking to the Brentwood location the manager denies he took out more. He not only refused to refund the money he stole, he refuses to cancel my membership and tries to gaslight me saying he only took out $40.95 I took bank statement screen shots and showed him and he still denies it even with proof. I contact my bank and now they are investigating, contacted BBB, consumer reports and of course every place I can share my experience I am.

Allowing clients with influenza A virus to enter gym

Shame on people who came 2 this gym at terry road,box hill,sydney last week with influenza A and para influenza virus and putting lives of seniors at risk...this serious viral infection spreaded from senior to 9month baby n her mum...whole life was made upside down and stilldown...v always use wipes at start of using any machine or weights...still caught virus,could be in air or via A/C...Do not put seniors lives at risk,stay at home if unwell....gym should have temperature sensor at entry that beeps if someone has fever...gym should get A/C filters cleaned and ensure proper cleaning is done before gym opens.Actions by gym reqd not justification as gym is the biggest carrier of germs,virus and bacteria.rather than sitting on bums,gym staff should question those looking unwell or watch the camera live feed n keep some windows open,even with A/C on.

This Gym Does Not Respect its Members!

When a gym member I didn't know called me a "F-ing Faggot" for no reason, I reported him to AF. It took them weeks to take any action and to at least warn him or ban him. Finally they did ban him. AF told me they had him on video. I asked them to SAVE the video in case the guy retaliates against me. AF turned around and claimed they had NO video and that they have NO cams. WTH!! That lie was invented by David Gieselman, the gym owner, for God knows what reason. I now have a complaint in to Self Esteem Brands, which owns AF and which franchises out the gym to Geiselman. Where is the honesty in business?!

Should not hog the equipment while playing with their phone

Equipment in some branches are either too old or needs proper service. People hog the equipment by playing with their phones for long periods of time that should not be allowed, with the limited number of equipment people have to wait for long to get their turn.

M JohnsonUnited States · 1 review · Experienced 2025-07-01 · Posted 2025-10-22

They charged me 3 months after I cancelled...no refund

They overcharged me 3 months after I was able to prove cancellation in a timely manner and they acknowledged this and claimed that they would mail me a refund check. I was told by people that I would never see that check because they had a reputation for this. They were right. Anytime Fitness never refunded me. It's theft and highly dishonest and bad business. Never again.

Impossible to cancel a membership - do not join

I decided to cancel my membership so I went to the gym one day and the rep was not there. No problem, I'll get them on the phone. Called them in the afternoon and no answer. No problem, I'll email them. Sent an email and no answer. I went to the gym almost very day for 2 weeks and could not find someone that worked there. Finally almost 2 months later, someone got back to me via email. The kicker was, I could not be compensated for the months I was charged while try to cancel. I was CHARGED EXTRA to cancel despite being told that fee was going to be waived when I first signed up. This is a complete racket of a business. DO NOT SIGN UP. Reported this activity to the FTC.

The worst gym in the world

assignment taskMalaysia · 1 review · Experienced 2025-10-08 · Posted 2025-10-12

A gym should be treated like community

A gym should be treated like community, not like business! they charge fees for failed payment and give an excuse of payment getaway... Why should you aren’t adjust it accordingly because gym isn’t a mandatory place for anyone, people go to make themself feel better, stronger and connected. They charged 60 RM just for 6 days delayed on fees! Could you amazing something like that from a gym? pathetic. It’s better you go to a local gym because they will treat you like community.

TonjeUnited States · 2 reviews · Experienced 2025-10-09 · Posted 2025-10-09

I’m writing this reviewDeceptive “Free 18 Sessions” Promotion — Fraudulent Membership Enrollment to warn others…

I’m writing this review to warn others about my experience with Anytime Fitness – Grand Parkway, TX, owned by Benjamin. I found an ad on Craigslist that offered 18 free personal training sessions — it specifically stated “no catch.” The ad and follow-up text messages (which I’ve saved) clearly said the sessions were free and that this was not a paid membership. Based on that, I scheduled a time to come in. When I arrived, Benjamin was friendly and welcoming. He asked for my ID, saying it was just for verification. I never signed any paperwork or provided any payment information. The entire visit was presented as an introduction and orientation for the free sessions. However, right after leaving the gym, I received an email notification saying, “Thank you for signing up for your membership.” I was completely shocked — I had not signed, agreed to, or paid for any membership. The following day, I received devastating medical news at my doctor’s appointment: I was diagnosed with cervical cancer. As a widow and mother of three, this was an extremely difficult time. I immediately called Benjamin to let him know I would not be able to do the sessions because of my diagnosis. His response was dismissive — he told me, “Oh well, you’re already signed up for the membership.” I reminded him that I never signed a contract, made a payment, or agreed to any terms — and that his ad and messages stated “free sessions, no catch.” He told me to contact corporate, so I did. Corporate informed me that this particular Anytime Fitness location is privately owned and that the owner himself (Benjamin) would have to fix the issue. Instead of correcting it, Benjamin sent a contract I never signed or authorized to collections for $708. I have since been contacted by multiple credit agencies trying to collect on this fraudulent “debt.” I have text message proof and documentation that show I was misled and that this offer was represented as 100% free. I was never given a membership agreement to sign, nor did I give permission for my ID information to be used for a contract. This entire experience has been deceitful, unethical, and extremely stressful — especially while dealing with a serious medical condition. What was presented as a simple “free trial” turned into a credit nightmare. Please be careful before providing your ID or personal information to this location. I hope Anytime Fitness corporate takes action against this type of misleading behavior and protects future customers from the same situation.

Zoe PageUnited States · 3 reviews · Experienced 2025-08-26 · Posted 2025-10-01

Extra charges to cancel!

Piled on extra charges when I cancelled, in violation of contract. Contract said 30 days' notice required to cancel, but when I tried to cancel during an account freeze, they insisted on activating the cancel after the end of the freeze in order to extract an extra month's fees. If there is a fee to cancel, say that, don't fraudulently name it a "notice period".

Extra charges

I moved and, not only did I have to jump through multiple hoops to cancel, they then charged me for an extra month, even though I had proof of my 30 day notice and cgarged a cancelation fee, even wuth a move. CROOKS!! Beware!

BEWARE

BEWARE! This company has ALOT of small print....and a very long contract that they are hoping you dont read in it's entirety. Let me help you .... dont be in a rush to sign like we were.....! The representative wont be upfront about the contract ....they leave little tidbits out such as a $54 gym enhancement fee every 6 months added to your payments of $80/month Let me explain..... I had a car wreck which led to surgery. I am unable to workout due to an injury. I went to the gym TWICE before I was told I needed surgery .... I emailed them to cancel after explaining that I would need surgery. According to their contract: YOU MUST BE DEAD OR PERMENANTLY DISABLED to cancel. Strange.....but here is where you realize this gym is NOT the place for you. There's other gyms that gives more bang for your buck. You must cancel 30 days in advance AND the penalty is 50% of what you owe or $300 which ever is greater. From conception the fees were $38.49 biweekly @39 weeks. Total for 39 weeks beginning in August would be $1501.00 total......TWO months into the contract im told my balance is over $1500 🤣. MORE than the ORIGINAL balance although they received all payments up to date. ... Wait for it...... they are charging TWO $54 fees for gym ENHANCEMENT...which somehow adds up to $181.49.. for a gym I WONT be using AFTER I cancel the contract. So why am I being charged for that again? For the $80 a month.......THIS GYM IS TINY. Parking is a joke. Equipment is jammed atop equipment.... There toilet/shower combination is ridiculously uncomfortable..... No lockers just cubby holes. Every bit of equipment is sitting flush to the equipment next to it. Cross training ability is a joke here since theres ONE of every machine except treadmills and elliptical.... they claim peak hours are in the evening but the space is so small it ALWAYS feels crowded! Other places are alot cheaper! Larger! And offer more for your money..... plus the contracts are not sketchy with interchangeable interpretations. No where does the contract speak of paying gym enhancement fees to cancel. I mean why would I pay to enhance a gym that im no longer a member of? Attempting to charge FUTURE DUES AND THE TOTAL BALANCE left? Basically charging me TWICE because they wanted a 30 day notice to cancel...which was originally given Sept 6th. I cant speak for other anytime gyms but this particular one is not worth the trouble or money they charge..... Anytime Canal Street....thumbs down! God forbid you get injured and are unable to workout out....

Unfair fees

I cancel my membership after 12 monts commitment and they charged me for and extra month. Even I gave then 5 days notice before the commitment end date.

Don’t give your phone number to them

Don’t give your phone number to them, they start to throw you a lot of messages. It doesn’t matter if you block that number, because they have like hundreds.

Sally AlthoffUnited States · 1 review · Experienced 2025-09-24 · Posted 2025-09-24

I was treated with kindness the moment…

I was treated with kindness the moment I walked in, Nikole was very pleasant, got me correctly signed up with my silver sneakers code and was very helpful showing me how to use the equipment. I would recommend this facility to my friends!!!

I do not recomend

Signed up online it said I needed to stop by during daytime business hours to finish and get pass for the door. After three attempts of going to the gym and ringing there door bell multi times and trying to call as well I never got an answer at the at the door or on the phone. I would not recommend anytime fitness on Hwy 98 in Pensacola Florida

Thieves and liar! Con men! I asked them to cancel as I coudlt…

I asked them to cancel as I coudlt afford the £10 increase. They refused to acknowledge. They cancelled my access to the gym when I couldn't afford to pay i set up another DD They didnt take The money deliberately!!!! I offers to pay for the 2 month They forbid me from going and now theyre sending me debt collection!!! Theives and lairs! Avoid Richard at Worcester con man!

Lee Dainyel BalbinPhilippines · 1 review · Experienced 2025-09-02 · Posted 2025-09-17

The price are not reasonable