BEWARE
BEWARE, DO NOT BUY THIS GARBAGE, I BOUGHT IT AND MY APARTMENT HAS BEEN ROBBED 2 TIMES ALREADY
Reply from aosulife.com2026-05-25
We’re sorry to hear about your experience and understand your frustration regarding the situation.
About aosulife.com
Data updated- Website
- aosulife.com
- Category
- Home & Garden
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 59 reviews
- Replies to negative
- 79% (48/61)
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About this business
At aosu, we don’t just create security products; we create peace of mind for families worldwide. As a global leader in smart home security solutions, our mission is to make the most advanced security technology accessible and useful to everyone.
Written by the business, not verified by us.Is aosulife.com legit?
aosulife.com (aosulife.com) has a 2.7 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently described severe issues with product longevity, mentioning that outdoor cameras stopped working or failed to hold a charge properly after a short period of use. People also experienced frustrating difficulties with technical support and getting proper assistance when hardware failed, leaving many security systems completely unusable. Some reviewers were happy with the straightforward setup process, reliable wireless range, and the clear video resolution provided by the outdoor cameras. Consumers also noted that the customer support team occasionally resolved hardware issues very swiftly and professionally when they reached out for help.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible!!! Scam of a company.
Horrible! Scam artist. Returned product for a refund and never got a refund. Trying to dispute the transaction but its a headache. Do not trust this company.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about your experience regarding the return and refund process and understand your frustration with the situation.
Appalling service
It's been over a month since the original order was made. Yet despite 6 emails and only a partial delivery of two internal cameras we are still awaiting the full order of 6 cameras. Claiming the cameras were delivered when even in the proof of delivery photo you can see it's just the memory cards envelope NOT a box of cameras. Will be doing a charge back.on the credit card now
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the delays and confusion surrounding your order and delivery experience, and we understand your frustration regarding the situation.
Scam Company.
Scam Company. Bought the door bell it was absolutely garbage never picked up motion regularly it did then didn't, the mic was rubbish. So I canceled any subscriptions well within the trail period. But out of the blue they took 39.99 without my permission. I use Ring and would advise anyone not to use the company they are theives pure and simple .
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about your experience with the product and subscription process, and we understand your frustration regarding the situation.
Bought the newest 4K solar camera setup…
UPDATE!! After 3 months of still trying to get a refund and alway being lied to by customer support my cc company was happy to do a chargeback for the full purchase price. Aosu even tried getting me to cancel the chargeback and said they would immediately refund me lol. Too late you scammers!! Bought the newest 4K solar camera setup with 6 cameras. The image quality is horrible. Probably not even 1080p resolution. After contacting customer support I was told to ship cameras back for a full refund…… that was one month ago and still no refund. I have been in contact with their customer support and keep getting same answers. Within 7 days within 7 days…… junk cameras and horrible customer support. Save the hassle and buy better brand like Lorex. Should have done that to begin with ! Lesson learned. Will be doing a dispute for the charges through my cc company……
Reply from aosulife.com2026-05-25
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience regarding the image quality, refund process, and communication with customer support, and we understand your frustration with the situation.
Very poor quality solar camera
After several unanswered calls to the online customer service I gave up trying to improve the quality of Aosu Solar Camera. Not only does it not do what is advertised by the company it constantly sends motion alerts from branches moving in a tree. Push notification takes forever, the intruder is long gone before the notification comes through. A very poor camera, don't waste your money. UPDATE: Aosu are asking me to clarify my review!!! Not sure how much clearer I can be, the review speaks for itself. Poor customer Service for Canada, Motion alerts for tree branch movement and heavy rain, Very slow push notifications, Intruder is gone by the time you get a notification!!!!!
Reply from aosulife.com2026-05-25
Thank you for sharing your detailed feedback. We’re sorry to hear about your experience with the motion alerts, notification delays, and customer support, and we appreciate you taking the time to share your concerns.
In General I bought a door camera…
In General I bought a door camera through Walmart back in 2024. Since buying it, I've had to learn how these cameras function. You must have recording service through Glazero, and you must have a hot spot or wifi 2.4. It won't work any other way. It's very inexpensive, and the camera does catch poeple. I feel it's a deterant. Fencing around a yard is the best way to stop theft and even up too 3 cameras. But I did have a problem with the homepage breaking, and the whole set was replaced under warrantee. AOSU are very professional and they do help in so many ways work with you. The app is very user friendly.
Reply from aosulife.com2026-05-25
Thank you for sharing your experience and detailed feedback. We're glad to hear the replacement process and overall support experience met your expectations, and we truly appreciate your support and thoughtful comments about the app and product experience.
Shitþtttttttt camera
There's no use for it other than putting it in the toilet.
Reply from aosulife.com2026-05-25
We’re sorry to hear that the product did not meet your expectations and appreciate you taking the time to share your feedback.
No order received
After a great experience with one their doorbells, I decided to order a 4k cam kit. However, I never received the order and after giving them extra time after my promised delivery date, I messaged them to be told that it was not in stock for delivery. They could not give an estimated date therefore chose an alternative system. This never got posted although was told it was being sent. I have since lodged a case with PayPal and received a refund. Very disappointed after my first experience with the company
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback and for your previous support of our products. We’re sorry to hear about the disappointment and frustration caused by the order and delivery experience.
no shipping no cancellation and no reply
Since my order was placed more than a month ago andgot no update. I requested for the order be cancelled and sent about three or four emails since last week and have received no response at all.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the delay and the lack of communication regarding your order and cancellation request, and we understand your frustration with the experience.
Aosulife - A Company to Avoid
My experience with Aosulife has been one of the worst I've ever had with an online retailer. I placed an order on July 16th with a promised two-day delivery. I received only one of the four cameras I ordered. Customer service claimed the rest were out of stock and promised an August delivery. That promise was broken, and they pushed the date to September. The most insulting part is that they're still taking orders for the same "out of stock" products on their website, promising new customers 2-3 day shipping. Aosulife's practices are either completely incompetent or intentionally deceptive. They hold onto your money while providing nothing but broken promises and excuses. I strongly advise everyone to avoid this company.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the delays, stock issues, and frustration caused by the order and communication experience, and we appreciate you taking the time to share your concerns.
The system worked well until I changed…
The system worked well until I changed internet provider. Although I did everything as per support guidance it would not connect to wifi. Wasted hours trying to connect and now in a drawer unused.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the connectivity issues after changing your internet provider and the frustration this has caused, and we appreciate you taking the time to let us know about your experience.
Useless
Purchased a camera and solar panel to cover our south facing garden. May as well have not bothered. In 8 out 10 cases, whenever I try to connect the camera, I get the message; "Connection is very slow. Try switching to smooth mode." So I did. And still no connection was made. This useless pile of junk has now left us blind to any potential intruders. If you need a security camera, there are plenty of vastly superior alternatives available.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the connection and performance issues you’ve experienced and understand your frustration with the situation.
Each time I place an order on the…
Each time I place an order on the aosulife.com website, my order is accepted, and after waiting days for their so-called speedy delivery to arrive, I am told, "Unfortunately, the item you have ordered is out of stock" Meanwhile, other outlets confirm that they have plenty in stock, but their prices are outrageous. I feel something very fishy is going on here. John Adams.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the repeated stock and fulfilment issues you’ve experienced and understand your frustration with the order process and communication.
Complete fraud company
Complete fraud company Did not receive the products
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the issue with your order and understand your frustration regarding the non-receipt of the products.
Great product & Great value
Great product. Great value. Great support. Big thanks to Ann who helped me with a change to an order and as I’d arranged a partial refund due to me changing to a lower priced doorbell camera. Easy to set up. Watch the you tube videos before is my tip. I have ordered SD micro cards for my 3 products which saves using the additional cost cloud system. Ignore all the haters who just love having a whinge on Trust pilot. Highly recommend. You won’t be disappointed 👍
Reply from aosulife.com2026-05-25
Thank you for your kind feedback. We’re glad to hear you’re satisfied with the product, setup experience, and the support you received from Ann, and we truly appreciate your recommendation.
never received
I ordered two weeks ago and the order has not been shipped yet. When I asked for more information from AOSU, they replied with general information.
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about the delay in shipping and the lack of clear updates regarding your order, and we understand your frustration with the experience.
OK… would have been a 5*… great camera
OK… would have been a 5*… great camera, love it… I’ve had it for 3/4 months it does everything i wanted. The latest firmware update was around 4/26/25… we noticed 1 night it was making a new sound during the night and we both said well thats a new sound. Happened 3 times that night. I see 3 calls from the video camera showing 3 missed calls, Hmmm… so i tapped 1 of the numbers to return the call, low and behold it instantaneously connected live to my camera. After 2 customer service reps would not address my concerns as to why my camera was being remotely activated… i heard about the ring camera employees doing the same thing… I canceled my cloud subscription and going with a Memory card… will monitor unauthorized connectivity…
Reply from aosulife.com2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about your concerns following the firmware update and your experience with customer support, and we appreciate you taking the time to let us know.
With so many makes of video doorbell…
With so many makes of video doorbell cameras on the market, it seemed a minefield to know which to spend my hard earned money on. After a considerable amount of time "surfing" and reading reviews, I came up with Aoso. Frankly, a company I'd never heard of before. I am so happy with my choice and customer support has been exemplary. I would like to make a special mention of Julie, on the support team, who has been so helpful, to me, from purchase to installation. I am only sorry that I do not have Julie's surname but you will soon know who I am talking about, if you have need to speak to her.
Reply from aosulife.com2026-05-25
Thank you for your kind feedback. We’re glad to hear you’re happy with your doorbell camera and that our support team was able to assist you throughout your purchase and installation experience. We truly appreciate your support.
The camer use easy and good experience
Delivery was very quick and easy to install. The App experience is good . I like aosu. If you has question they can give u a nice service.
Reply from aosulife.com2026-05-25
Thank you for your feedback. We’re glad to hear you found the camera easy to use, enjoyed the app experience, and had a smooth delivery and installation process. We appreciate your support.
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