APEC Water Systems (apecwater.com) has a 4.1 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Utilities and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dear Stephen, Thank you for your kind feedback! We’re delighted to know that your order arrived quickly and that you’re enjoying our products. Your support means a lot to us, and we look forward to continuing to provide you with excellent service and quality water solutions. Best Regards, APEC Customer Service
It was easy to find what I was looking for and then the recommendation of products that may also be needed were perfect. I was able to buy everything I need.
Dear Cindy, Thank you for sharing your experience! We’re glad to hear that finding the products you needed was simple and that the recommendations were helpful. It’s great to know you were able to purchase everything in one go, and we truly appreciate your feedback. Best Regards, APEC Customer Service
The RO filter setup I got it great and was pretty easy to install. And when I had an issue with a leaking handle on the faucet they promptly sent me a new one. Thank you.
Dear Jason, Thank you for sharing your experience! We’re glad to hear that your ROES‑PH75 system was easy to set up and that our team was able to quickly assist with the faucet issue. Knowing that you’re satisfied with both the product and our support means a great deal to us, and we look forward to continuing to provide you with clean, great‑tasting water. Best Regards, APEC Customer Service
Dear Justin, Thank you for taking the time to share your thoughts! We’re pleased to hear that your order was delivered without delay and that our communication was smooth and responsive. Your feedback is greatly valued, and we look forward to continuing to provide you with reliable service and quality products. Best Regards, APEC Customer Service
You have a great product and market it extremely well.
Dear Charlie, Thank you for your wonderful feedback! We’re thrilled to hear that you value the ROES‑100 system and its replacement filters. It’s great to know you find both the product quality and the way it’s presented to be exceptional. Your support means a lot to us, and we look forward to continuing to provide you with reliable, great‑tasting water for years to come. Best Regards, APEC Customer Service
Easy to buy new filters and tank on-line.
Dear Michael, Thank you for your feedback! We’re glad to hear that purchasing new filters and a tank online was easy and convenient for you. Making replacements simple and hassle‑free is something we strive for, and we appreciate you sharing your experience. Best Regards, APEC Customer Service
Dear Trevor, Thank you for your kind words! We’re thrilled to know you had a great experience with our customer service team. Providing helpful and reliable support is always our priority, and your feedback means a lot to us. Best Regards, APEC Customer
Fast shipping. I didn’t like that I removed the ‘insurance’ for shipping from my cart, went to add something else to my cart and it added ‘shipping insurance’ again so I didn’t look for it and paid for it. Really? Insurance? Every other item I purchase is automatically insured by freight company for mishandling. Why does it auto populate? It is incumbent upon me to thoroughly read before clicking, yes, but why is the setting for insurance automatic? It’s not sales tax, it’s shipping insurance. Shouldn’t that be an option that you can add? Where does this money actually go? I have owned an APEC RO for probably 6 years. It’s great. I replaced my old softener and added a DI filter system. Yhe DI is for washing my cars. It works great but i still get spots. Honestly that could be due to my technique which I'm working on. The softener is excellent, also. I’m just disappointed in the shipping issue above otherwise I would give 5 stars.
Dear Paul, Thank you for sharing your feedback. We truly value your input and are glad to hear that your water softener and car was water filter system have been working well for you. Your satisfaction means a great deal to us, and feedback like yours helps us continue improving our products and services. We appreciate your trust in APEC and look forward to supporting you with all your water filtration needs for many more years to come. Best Regards, APEC Customer Service
Unnecessary parts and terrible instructions in the how to install the filters, plus two highly contradictory recommendations on when to change filters (every year vs five years)
Dear Al, Thank you for sharing your feedback. Based on our records, you purchased the WFS-1000 system. The components included are the necessary parts for proper installation and use. For maintenance, we recommend replacing all three filters every 12 months. The filter housing O-rings can typically be replaced every 3 to 5 years depending on their condition. We appreciate your input, as it helps us improve our products and instructions. If you have any questions or need assistance, please contact us at 800-880-4808, Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is committed to providing you with a 5-star customer service experience. Best Regards, APEC Customer Service
It is great product. But missing small things like detecor to show everything is working fine. after installation, i has doubts if I did everything right.
Dear Sami, Thank you for sharing your feedback on the ROES-PH75 system. We’re glad to hear you’re enjoying the product and appreciate your input. For added peace of mind, you may consider a Leak Detector Water Shut-off Valve or a Wi-Fi Water Leak Detector, both available on our website. These accessories can help provide reassurance that everything is working properly after installation. Best Regards, APEC Customer Service
Easy to maintain, and keeps our water tasting great. Our system is 5 years old and we love it.
Dear Clifford, Thank you for sharing your experience! We’re delighted to hear that your RO‑Hi system continues to perform so well after five years. It’s great to know you find it easy to maintain and that it keeps your water tasting fresh. Your satisfaction means a lot to us, and we look forward to supporting your water needs for many more years to come. Best Regards, APEC Customer Service
Good logical process, and friendly service.
Dear Christopher, We truly appreciate your feedback! It’s wonderful to hear that the process was straightforward and that our team’s service left a positive impression. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with dependable water solutions for years to come. Best Regards, APEC Customer Service
Auto delivery on time and exactly the right product.
Dear Melinda, Thank you for sharing your feedback! We’re glad to hear your first subscription delivery arrived on time and exactly as expected. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with dependable water solutions. Best Regards, APEC Customer Service
Dear Jeffrey, Thank you for sharing your feedback! We’re glad to know your ROES‑50 replacement filters arrived exactly as expected. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with reliable water filtration solutions for years to come. Best Regards, APEC Customer Service
Dear Kate, Thank you for your enthusiastic feedback! We’re thrilled to know the ROES‑50 system has made such a great impression. Your satisfaction means a lot to us, and we look forward to continuing to provide you and your family with clean, refreshing water for years to come. Best Regards, APEC Customer Service
Great RO filters and water quality. ROTL filters are convenient but are recently pricing out of affordability. Lower pricing year round, not just during sales, would be welcome. Need a repeat buyer program/discount, particularly since filter sales are annuities.
Dear Valued Customer, Thank you for sharing your feedback with us. We truly value your input and are glad to hear that you’re enjoying the quality and convenience of our Reverse Osmosis filters. Your comments are very important, as they help us better understand our customers’ needs and continue improving our products and services. We appreciate your continued trust and look forward to supporting you with all your water filtration needs for years to come. Best Regards, APEC Customer Service
We've had APEC water system for almost 30 years. Recently I signed up for subscribe and save. I love it because I no longer forget to change my sediment and carbon filters and the water quality from my system is better.
Dear Scott, Thank you for sharing your experience! We’re delighted to know you’ve trusted APEC systems for so many years and that the filter subscription has made upkeep even easier. It’s wonderful to hear that timely deliveries help you stay on track with replacements and that you’re enjoying consistently high water quality. Your satisfaction is very important to us, and we look forward to continuing to support you and your family’s water needs for years to come. Best Regards, APEC Customer Service
It works. No leaks. Took some effort to replace all parts due to confinded space where it is located.
Dear Douglas, Thank you for sharing your feedback! We’re glad to hear your ROES‑PH75 replacement filters are working well with no leaks. We understand that installation can sometimes be a bit challenging in tight spaces, and we truly appreciate the effort you put in. It’s great to know your system continues to deliver clean, great‑tasting water. Best Regards, APEC Customer Service
I have purchased several of these systems and can say that they are an excellent product. Fairly easy to install and - other than yearly change of the filters - are pretty much maintenance free.
Dear Valued Customer, Thank you for sharing your kind words! We’re delighted to know you’ve had such a positive experience with our Reverse Osmosis systems. It’s wonderful to hear that installation has been straightforward and maintenance minimal. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with dependable, high‑quality water for years to come. Best Regards, APEC Customer Service
This is my second ROES 100 unit, since I sold my house and had to leave the other one behind I purchased another one while waiting on the new house to be built. The ROES 100 is great, due to the larger delivery tubing allowing the delivery of water twice as fast than my prior ROS50. At my current rental I tried the city water and I can not wait for the RO system water again. A great product for water with out any taste of chemicals.
Dear Thomas, Thank you for sharing your thoughtful feedback! We’re delighted to know you’ve chosen the ROES‑100 again and that it continues to deliver the performance and water quality you value. It’s wonderful to hear that the system makes such a difference in providing clean, refreshing water. Your satisfaction is very important to us, and we look forward to supporting you and your family’s water needs for many years to come. Best Regards, APEC Customer Service
66 reviews matching