APEC Water Systems (apecwater.com) has a 4.1 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Utilities and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Very easy to order complete filter sets and the delivery is always quick.
Dear Barbara, Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with ordering and delivery. Your satisfaction means the world to us, and we look forward to continuing to serve you and your family for all your water needs. Best Regards, APEC Customer Service
Unit still broken after weeks of back and forth with customer service team
Dear Harsh, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and truly appreciate the time and effort you spent working with our customer service team through the troubleshooting steps. We’re glad to have sent you a replacement feed water adapter to help resolve the issue, and we hope you are now enjoying your RO system again. Your patience and cooperation mean a lot to us, and we remain committed to providing you with the best possible support and service. Best Regards, APEC Customer Service
It was very easy to order what I needed online. Then when we had a problem with kinked tubing, APEC sent a replacement promptly.
Dear Joanne, Thank you so much for your kind words! We’re so pleased to know your ordering process went smoothly and that our team was able to provide timely support when it mattered. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with reliable service for all your water needs. Best Regards, APEC Customer Service
Very happy with the quality of the water. Yearly maintenance is quite easy
Dear Robert, Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying the quality of your water and that the upkeep has been simple. Your satisfaction is very important to us, and we look forward to continuing to provide you and your family with dependable service for all your water needs. Best Regards, APEC Customer Service
purchased this 3 pc unit only because it is made in th eUS thinking it would last more. A pinhole leak cost me a lot of damage.
Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. Hairline cracks or pinholes in the filter housings are often linked to sudden or consistently high water pressure entering the system, which over time can lead to plastic fatigue. We recommend checking your water pressure at your earliest convenience to ensure it does not exceed 80 psi, as higher pressure may increase the risk of leaks or damage. We’re always here to help if you encounter any issues with your system. Please feel free to contact us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time, and our team is dedicated to providing you with a 5-star customer service experience. We’ll do everything we can to assist you and ensure you continue to enjoy your water filtration system. Best Regards, APEC Customer Service
Everything needed was delivered in the box. Nothing missing. My plumber was able to do everything needed to hook up the system based on provided instructions. When I called APEC with a question, a real person answered (not a robot) and he was very polite and professional. Now, that is what I call outstanding customer service!
Dear Joan, Thank you for sharing your experience! We’re so pleased to hear that everything arrived as expected, installation went smoothly, and that our team was able to assist you in a professional and courteous manner. Providing excellent service is very important to us, and we look forward to continuing to support you and your family with all your water needs. Best Regards, APEC Customer Service
They Sold me a product I didn’t need Then refused to help on the return.
Dear John Tamasi, Thank you for sharing your feedback. Based on our records, we see that you placed an order on June 9 for replacement filters (FILTER-SET-PH), which was delivered on June 15. We did not find any email or phone recording indicating that a return was requested for this order. If you need further assistance, please don’t hesitate to reach us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is dedicated to providing you with a 5-star customer service experience, and we’ll do everything we can to assist you. Best Regards, APEC Customer Service
I was very disappointed with the AI responses. I had my water shut off and they were so slow that I ended up buying another system. I requested a person call me each email, but no one did. It took days and I finally diagnosed the probem myself.
Dear Tom, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and understand how frustrating that must have been. Your request reached us during the holiday weekend, which unfortunately delayed our ability to contact you directly. We’re glad we were able to send you a replacement cap set as a courtesy. We also appreciate your patience as we continue to enhance our AI support and customer service tools to better assist our customers. Your feedback helps us make meaningful improvements, and we’re grateful for the opportunity to do so. Best Regards, APEC Customer Service
Easy order, promise shipping, easy install.
Dear Richard, Thank you for your feedback! We’re glad to hear the ordering process, shipping, and installation went smoothly for you. It’s wonderful to know the system is already providing great‑tasting water and convenience in your home. Your satisfaction means a lot to us, and we look forward to continuing to support your water needs with reliable solutions. Best Regards, APEC Customer Service
Great pricing on a quality product! Recently setup the 50GPD unit in my basement to feed our fridge ice maker as well as a sink faucet. It's been working great so far! Kids are happy to no longer see "floaties" (mineral solids) in their drinks after ice melts.
Dear Shawn, Thank you for sharing your experience with the ROES‑50! We’re delighted to know the system is performing well and providing clean, refreshing water for your family. It’s wonderful to hear that it brings both quality and value to your home. Your satisfaction means a great deal to us, and we remain committed to delivering reliable water solutions you can count on. Best Regards, APEC Customer Service
Dear Etelberto, Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience. Your satisfaction means the world to us, and we look forward to continuing to serve you and your family for all your water needs. Best Regards, APEC Customer Service
I purchased the APEC tankless system, and its the most substantial upgrade I've made to my apartment and my quality of life in a decade. I appreciate the certifications and third party testing because the quality of my water isn't negotiable. The install was straightforward, the system is beautifully built, and the water iI get from it is incredible. All that's to say, I'm extremely satisfied, and offer my highest endorsement of this product and company.
Dear Matt, Thank you so much for your wonderful feedback! We’re thrilled to hear that the ROTL-AIO system has been such a meaningful upgrade for your home and quality of life. Knowing that the installation was straightforward, the build met your expectations, and the water quality has made such a difference truly means the world to us. We look forward to continuing to serve you and your family for all your water needs. Best Regards, APEC Customer Service
Everything was as expected and this is a reliable vendor to shop.
Dear Valued Customer, Thank you for sharing your feedback! We’re delighted to know everything met your expectations and that you consider us a reliable place to shop. Your trust means a great deal to us, and we look forward to continuing to provide quality products and dependable service. Best Regards, APEC Customer Service
Hello George, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. We always strive to work closely with our customers to resolve any issues or concerns with our products. According to our records, we reached out to you via email on May 20 with additional details regarding your case. As of today, we have not yet received a response. We kindly ask that you review that message so we can continue working toward a resolution as quickly as possible. We appreciate your attention to this matter and look forward to resolving it for you. Best Regards, APEC Customer Service
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Dear Vincent, Thank you for sharing your feedback. We value all customer input and encourage you to reach out to our support team directly so we can better understand your experience and assist you further. At your convenience, please contact us at 800-880-4808. Our team is available Monday through Friday from 8 AM to 5 PM Pacific Time, and we are dedicated to providing you with a 5-star customer service experience. We’ll do everything we can to assist you and ensure your concerns are resolved promptly. Best Regards, APEC Customer Service
Excellent customer service. Prompt and great follow through.
Dear Kathie, Thank you for taking the time to share your thoughts. We’re glad to know that our team’s responsiveness and attention to detail made your experience a positive one. Your trust means a great deal to us, and we look forward to continuing to provide dependable support for all your water needs. Best Regards, APEC Customer Service
The people I worked with were friendly and helpful but I had to wait three weeks to get replacement parts. This mean I had the under sink area pulled apart and a mess for that long. New parts leaked though. I bought another new filter set, it also leaked. In the end I ordered so many individual parts it would have been cheaper and faster to buy a whole new system. Very frustrating experience.
Dear Jim, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered and truly appreciate the opportunity to assist you. Your feedback is important, and we’re grateful for your patience and trust. Please know that we are committed to providing you with a smoother and more positive experience moving forward, and we look forward to serving you again. Best Regards, APEC Customer Service
to save on shipping, it was suggested I purchase 2 filters!! good job!!
Dear Bruce, Thank you so much for your kind words! We’re glad to hear that the suggestion to purchase two filters helped you save on shipping. It’s wonderful to know the process worked out well for you, and we truly appreciate your support. Your satisfaction is always our priority, and we look forward to continuing to provide you with reliable filters for all your water needs. Best Regards, APEC Customer Service
Dear Monique, Thank you for your feedback! We’re so glad to hear the faucet was a perfect fit. Your satisfaction means a lot to us, and we look forward to continuing to provide reliable solutions for your home. Best Regards, APEC Customer Service
My filter was installed in the kitchen and started leaking from the edges. Customer service on the phone immediately told me what photos and information to send, and I did. That is when I started getting AI answers to my email that instructed me to go under the sink twice to provide ever more data, serial numbers, and photos, repeating what I had already provided. And it would not pass me to a human. Crazy. Just crazy. Finally got a human on email and they immediately sent a replacement filter, as they had originally promised. So that part was ok.
Dear David, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during the support process. While our AI support system is designed to streamline troubleshooting, we understand that it can sometimes feel repetitive, and your input will help us further enhance its knowledge base and improve the overall process. We’re glad that once your case reached a representative, the issue was promptly resolved with a replacement filter as promised. We truly value your patience and are happy to have been able to resolve this matter. We look forward to serving you with an even better experience in the future. Best Regards, APEC Customer Service
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