Americas Preferred Home Warranty (aphw.com) has a 5.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
Ms. Debbie was amazing on our call today, she was very informative patient and kind as I had to call her back because I was on a call when she originally called. She is very detailed and explained everything regarding the homeowners warranty process.. thank you Ms Debbie for being great!
Reply from Americas Preferred Home Warranty2026-07-30
Hello Dee,
Thank you for your wonderful review! We're so glad Debie was informative, patient, and kind throughout your conversation. It's great to hear she took the time to explain your home warranty process in detail. We truly appreciate your thoughtful feedback!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
A
Albert & Catherine Levy · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
Ms Maria has been trying to contact and…
Ms Maria has been trying to contact and finally we spoke. She explained everything clearly and understandable and also options I have. I am satisfied with the services from the company. I can recommend this company. Thank You
Reply from Americas Preferred Home Warranty2026-07-31
Hello Albert & Catherine,
Thank you for your thoughtful review! It's wonderful to hear Maria explained everything clearly and helped you understand your options. We're grateful for your recommendation and appreciate your support!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Maria was very informative and very responsive. She gave me a detailed explanation of the benefits of the program and the claims process. She is a joy to work with.
Reply from Americas Preferred Home Warranty2026-07-30
Hello William,
Thank you for your wonderful review! We're delighted to hear Maria was informative, responsive, and took the time to clearly explain your warranty benefits and the claims process. We appreciate your kind words!
Did you know we offer an electronic option for fast and easy payment for approved claims? It’s reimbursement through ACH. Check out the following link for more information (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-31
Hello Connor,
Thank you for taking the time to share your feedback! It's wonderful to hear Sherry made your experience a great one. We appreciate your support!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-31
Hello Symona,
Thank you for your feedback! It's wonderful to hear Maria was so friendly and made your experience enjoyable. We truly appreciate your review!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Sherry is absolutely wonderful. Very grateful for her insight and the time she took explaining things to me. I’m so impressed.
Reply from Americas Preferred Home Warranty2026-07-31
Hello Teresa,
Thank you for your wonderful review! We're so glad to hear Sherry took the time to explain everything clearly and provide the insight you needed. We truly appreciate your kind words!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
J
Julia C Deen · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Debbie was great!
Reply from Americas Preferred Home Warranty2026-07-29
Hello Julia,
Thank you for your review! We're so glad to hear Debie provided you with a great experience. We appreciate your kind feedback!
Looking for more ways to help maintain your home systems and appliances? Check out our blog! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Bethany is awesome and she answered all our questions. Very helpful phone call
Reply from Americas Preferred Home Warranty2026-07-29
Hello Shuying,
Thank you for your wonderful review! We're so glad to hear Bethany answered all your questions and made your phone call such a helpful experience. We appreciate your kind feedback!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Highly recommend this company, especially for their customer service. Debbie made the whole process easy and answered any questions I had.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Brandon,
Thank you for your wonderful review and recommendation! We're thrilled to hear Debie made the process easy and took the time to answer all your questions. Your kind words and support mean a lot!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Sherry, my Personal Concierge had loads of information and was ready to answer any and all questions. Sherry was very personable, helpful and pleasant in our conversation.
Reply from Americas Preferred Home Warranty2026-07-29
Hello James,
Thank you for your wonderful review! We're delighted to hear Sherry provided so much helpful information and took the time to answer all of your questions. We're glad her personable and pleasant approach made for such a great experience.
Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-29
Hello Mark,
Thank you for sharing your experience! It's wonderful to know Debie provided clear and helpful service. We truly appreciate your kind words.
It’s the hottest time of the year again. If you’re looking for ways to beat the heat, don’t sweat it! We’ve got the info you need to stay cool all summer long (How To Keep Your Home Cool And Improve Ac Efficiency).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-29
Hello Megan,
Thank you for your review! We're so glad to hear Sherry was super friendly and helpful throughout your experience. We appreciate your kind feedback!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-30
Hello Kristen,
Thank you so much for the wonderful 5-star review! We’re thrilled to see that our team provided the level of service we strive for every day.
With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home).
Respectfully,
Customer Care Team
Your representative debbie was very thorough in describing my new home warranty all aspects of it what was covered and what was not. Also, she explained all the difference premium add-ons and what they covered. I definitely have a better understanding of my home warrant now after talking to debbie.
Thank you
Raney
Reply from Americas Preferred Home Warranty2026-07-30
Hello Raney,
Thank you for sharing your experience. We're pleased to hear Debie took the time to walk you through your home warranty and answer your questions about coverage and additional options. We appreciate your review and are glad she could help!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-29
Hello Marcos,
Thank you for your review! We're so glad to hear Maria was helpful and provided you with a great experience. We appreciate your kind words!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Excellent service! Maria was professional, friendly, and very helpful. Highly recommend!
Reply from Americas Preferred Home Warranty2026-07-29
Hello Jessica,
Thank you for your kind feedback! It's great to know Maria made such a positive impression with her professionalism and friendly, helpful approach. We appreciate your recommendation!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jackie was very helpful and informative. She had a great energy!
Reply from Americas Preferred Home Warranty2026-07-29
Hello Darian,
Thank you for your kind review! We're so glad to hear Jackie was helpful, informative, and brought such great energy to your experience. We appreciate your feedback!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-29
Hello Nathan & Emily,
Thank you for your kind words! We're happy to hear your call with Sherry went so well. Thanks for sharing your experience!
It’s the hottest time of the year again. If you’re looking for ways to beat the heat, don’t sweat it! We’ve got the info you need to stay cool all summer long (How To Keep Your Home Cool And Improve Ac Efficiency).
Respectfully,
Customer Care Team
Jackie made my experience great! She covered everything I needed to know and was a pleasure!
Reply from Americas Preferred Home Warranty2026-07-29
Hello Blaire,
Thank you for sharing your feedback! It's great to hear Jackie provided all the information you needed and made the experience so enjoyable. We truly appreciate your review!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
J
Jonas Albert & Claire Elizabet · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Sherry was extremely polite and…
Sherry was extremely polite and helpful, really a great reminder of how important it is to have another person to walk you through things rather than an AI talkbot or automated menu.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Jonas & Claire,
Thank you for your thoughtful review! We're so glad to hear Sherry was polite, helpful, and made such a positive impact. Providing personal, one-on-one support is something we truly value, and we appreciate your kind words!
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
