Americas Preferred Home Warranty (aphw.com) has a 5.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
Debbie was clear and helpful. Thoughtfully explained the claims process and my options for additional coverage, without being pushy. It was a great conversation all around.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Derek,
Thank you for your wonderful review! We're so glad to hear Debie clearly explained the claims process and your coverage options while making the conversation informative and pressure-free. We truly appreciate your kind feedback!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Maria was really helpful, kind, and easy to understand. Everything was professional.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Mekh,
Thank you for sharing your experience! We're so glad Maria provided helpful, professional service and made everything easy to understand. Your feedback is truly appreciated.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Maria was extremely friendly and made the process easy to understand. She is an excellent representative of your company and I look forward to working with both her and your company.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Angela,
Thank you for your thoughtful review! We're delighted to hear Maria's friendly approach and clear explanations made the process easy to understand. We appreciate your kind words and look forward to serving you in the future.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
S
Sarah Carnes Michael Carnes · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Jackie is very helpful and explained…
Jackie is very helpful and explained everything very well. She is a pleasure to work with.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Sarah & Michael,
Thank you for taking the time to share your experience! It's great to know Jackie provided clear explanations and was a pleasure to work with. We truly appreciate your kind words.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-29
Hello Mya,
Thank you for your kind words! It's wonderful to know Jackie delivered the great service you deserve. We truly appreciate you taking the time to share your experience.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Debby was thorough with explaining our home coverage! She made the phone call very easy to understand.
Reply from Americas Preferred Home Warranty2026-07-29
Hello Austin,
Thank you for your kind review! We're so glad Debie took the time to thoroughly explain your home warranty coverage and made the conversation easy to understand. We appreciate your feedback!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Sherry was very helpful and explained everything thoroughly.
Reply from Americas Preferred Home Warranty2026-07-27
Hello Customer,
Thanks for taking the time to leave a review! We're happy to hear Sherry was helpful and made sure everything was easy to understand. We appreciate your support!
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
M
Michael and Cayla Thrash · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
Great experience
Reply from Americas Preferred Home Warranty2026-07-27
Hello Michael & Cayla,
Thanks for your review! We're happy to hear you had a great experience and that Valarie was able to provide the service you needed. We appreciate you taking the time to share your feedback!
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-27
Hello Kelli,
Thank you for taking the time to leave a review! It's great to hear Bethany was able to provide clear, helpful information without taking up too much of your time. We appreciate your feedback!
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Maria was very knowledgeable and helpful!! I appreciate the call to get me information about the program
Reply from Americas Preferred Home Warranty2026-07-24
Hello Janie,
We appreciate you taking the time to share your experience! It's wonderful to know Maria provided helpful information about the program and answered your questions. Thank you for your kind words!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Sherry was very informative and a pleasure to speak with.
Reply from Americas Preferred Home Warranty2026-07-24
Hello CG,
We appreciate you taking the time to share your experience! It's wonderful to know Sherry provided helpful information and was a pleasure to speak with. Thank you for your kind words!
It’s the hottest time of the year again. If you’re looking for ways to beat the heat, don’t sweat it! We’ve got the info you need to stay cool all summer long (How To Keep Your Home Cool And Improve Ac Efficiency).
Respectfully,
Customer Care Team
Debbie and Zoey are the greatest! Their customer service skills were top notch and they patiently answered all of my questions.
Reply from Americas Preferred Home Warranty2026-07-24
Hello W & J,
Thank you for your kind review! We're happy to hear Debie and Zoey provided a great experience and made sure all of your questions were answered. Your feedback means a lot to us!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Sherry made the whole process enjoyable. Not only is she super knowledgeable, but she is also very pleasant and a joy to talk to. Sherry is a shining example of how customer service should be. She is truly an asset to your company.
Reply from Americas Preferred Home Warranty2026-07-24
Hello Scott,
Thank you for your kind words! We're thrilled to hear Sherry made the process enjoyable and provided the level of care and support that customers deserve. Your feedback means a lot, and we appreciate you sharing your experience!
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was the contact we had for the first call to get us enrolled with Americas Preferred Home Warranty company. She was the nicest most personable and helpful person I have talked to in awhile. So glad this company does not use AI and you have to talk to a Robot. Keep up the A+ customer service!
Reply from Americas Preferred Home Warranty2026-07-24
Hello Montana & James,
We appreciate you taking the time to share your experience! It's wonderful to know Sherry made your enrollment process easy and enjoyable with her kindness, knowledge, and genuine customer care. Thank you for your kind words and support!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Talking with Sherry was an excellent experience. She made sure I understood everything about my Warranty. Even after having to explain things a few times to me, she remained patient and sweet. She made a call I was not looking forward to enjoyable.
Reply from Americas Preferred Home Warranty2026-07-24
Hello Karen,
We appreciate you taking the time to share your experience! It's great to know Sherry patiently answered your questions, explained everything clearly, and made you feel comfortable throughout the conversation. Thank you for your thoughtful feedback!
We also strive to deliver hassle-free reimbursements. Did you know that America’s Preferred Home Warranty (APHW) also offers reimbursement through ACH? Learn more here (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
I found Valerie, who was assisting me with this new information very helpful with our first time experience.
Reply from Americas Preferred Home Warranty2026-07-24
Hello Jaden,
Thank you for your kind words! We're happy to hear Valerie was helpful and made your first experience with America's Preferred Home Warranty an easy one. We truly appreciate your support!
With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-24
Hello Dakota,
We appreciate you taking the time to share your experience! It's wonderful to know Jackie provided such kind and helpful service. Thank you for your support!
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-24
Hello Carly & Thienan,
Thank you for your review! We're so glad to hear you had a great conversation with Bethany and that everything went smoothly. We appreciate your feedback!
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty2026-07-24
Hello Davis & McKinnley,
Thank you for your thoughtful feedback! We're happy to hear Jackie provided such friendly and helpful service. Your kind words mean a lot to us!
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
S
Scott G · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
Jackie was very kind and sweet!
Jackie was very kind and sweet. She answered all my questions and was genuinely excited for me and our family to get our new home.
Reply from Americas Preferred Home Warranty2026-07-24
Hello Scott G.,
Thank you for your thoughtful feedback! We're so happy to hear Jackie provided such caring and helpful service while helping you prepare for your new home. Congratulations to you and your family, and thank you for sharing your experience!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
