Americas Preferred Home Warranty (aphw.com) has a 5.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
R
Ron Moore · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
Couldn't ask for better service.
Debie did a great job reviewing my policy and what was covered and what wasn't covered. I felt like I totally understood what our home warranty was all about. You can't beat that kind of customer service.
Reply from Americas Preferred Home Warranty2026-07-22
Hello Ron,
Thank you for your thoughtful feedback! We're delighted to hear Debie clearly explained your policy and answered your questions, giving you confidence in your home warranty coverage. We appreciate your support and your kind words about the service you received!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Spoke with Valerie. She went over items covered, took
Time to answer my questions and will mail me a hard copy of all informative paperwork as I do not have a working computer only a cell phone. Appreciate her consideration. Thank you Valerie.
Reply from Americas Preferred Home Warranty2026-07-21
Hello Ellen,
Thank you for your kind words! We're so glad to hear Valarie was patient, helpful, and took the time to explain everything clearly. We'll be sure to share your feedback with her. We appreciate you choosing America's Preferred Home Warranty!
Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (How To Get Paid Faster: APHW Now Offers Ach Reimbursement).
Respectfully,
Customer Care Team
Sherry was wonderful! She explained what we were getting coverage for. I did let her know that we would be upgrading the warranty at closing. As of today, we called our relator and they are going to add the Preferred pkg for the difference at closing. Thank you for the exceptional Customer Service!
Reply from Americas Preferred Home Warranty2026-07-16
Hello Cherrie & Kathleen,
Thank you for sharing your experience! It's great to hear Sherry provided exceptional customer service and helped you better understand your warranty options. We're thrilled you found the right coverage for your home and appreciate your feedback.
With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home).
Respectfully,
Customer Care Team
Bethany was so incredibly helpful in the whirlwind of buying our first home. I had a tricky schedule but she accommodated and made sure to reach me when I could fully appreciate the excellent service she provided. She answered all my many questions and set me up with additional services to lighten my load and give me the peace of mind and comfort going into the biggest decision of my life.
Thank you so much Bethany, you are a true expert and professional!
Reply from Americas Preferred Home Warranty2026-07-17
Hello Christyl,
Thank you for sharing your wonderful experience! Buying a first home is an exciting milestone, and it's great to hear that Bethany was able to accommodate your schedule, answer all of your questions, and provide the guidance and peace of mind you needed. Congratulations on your new home, and thank you for choosing America's Preferred Home Warranty!
With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home).
Respectfully,
Customer Care Team
S
Sarah D. · 1 review · Verified · Experienced 2026-07-14 ·
★★★★★
Maria helped me set up the warranty for…
Maria helped me set up the warranty for my new home, and she couldn't have been more wonderful. She was so friendly and incredibly knowledgeable, checking in to make sure I understood the coverages and claims process. She made sure setting up our new home warranty was an easy, stress-free step in our move. Thank you so much!
Reply from Americas Preferred Home Warranty2026-07-15
Hello Sarah,
Thank you for your kind words! We're so glad Maria helped make this important step in your move a smooth experience. We appreciate you sharing how she took the time to explain your coverage and answer your questions.
Have you checked out our blog yet? It’s full of helpful articles containing tips and tricks to help keep your home systems and appliances running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
F
FRANK · 2 reviews · Verified · Experienced 2026-07-13 ·
★★★★★
Great CS experience with Maria
I spoke to Maria Hernandez and she was very helpful and always made sure that I had understood all the different things regarding my home warranty. She always told me to interrupt her if I had any questions about my policy. She explained clearly and very well and I’m very thankful that I had her to call me back.
Reply from Americas Preferred Home Warranty2026-07-15
Hello Frank,
Thank you for your kind review! We're happy to hear Maria was helpful, thorough, and made sure you felt confident in understanding your policy. Thank you for choosing America's Preferred Home Warranty.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
